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Added 14 mins ago
SG
IT Delivery Lead
SOLV4EX Group
Calgary, AB
- Full-time
The IT Delivery Lead makes sure IT work is well defined, properly tracked, and done right. You will take business requests from stakeholders including branch managers, controllers, and…
Added 14 mins ago
TP
Student Associate - Maintenance
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.
Added 14 mins ago
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Test Engineer
onsemi
Burlington, ON
- Full-time
Answer test development questions and data summaries in the test lead role
Added 14 mins ago
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Research Scientist - Plastic Welding & Industrial Automation
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- Full-time
Turn scientific insight into technology that works on the production floor.
Added 14 mins ago
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Solution Architect, Technology Transformation
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- Full-time
As a Solution Architect within Group Functions Technology, you will help shape technology solutions that enable business transformation and modernization. Working across business and…
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- Full-time
Ability to follow direction from Senior Assemblers and Lead Assemblers.
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Saint John, NB
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FP&A Business Partner
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Identify gaps and lead improvements in FP&A processes, reporting, data quality, and systems, ensuring changes are communicated effectively to leaders and stakeholders.
Added 14 mins ago
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Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 14 mins ago
RN
Digital Marketing Specialist
Rapid Novor
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- Full-time
Rapid Novor seeks to elevate human health by decoding immunity. The proprietary technology we’ve developed for sequencing and characterizing proteins using mass spectrometry has already…
Added 14 mins ago
BP
Customer & Programming Associate (Temporary - up to 18 Months)
Burlington Public Library
Burlington, ON
- Part-time
Encourage, instruct, and assist customers in the use of all forms of library technology, including troubleshooting technology issues.
Added 14 mins ago
BH
Senior SAP Functional Solution Architect / Solution Lead
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Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Lead fit-to-standard workshops, favouring SAP standard and clean-core principles over customization.
Added 14 mins ago
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Associate Store Manager - Halifax
Knix
Halifax, NS
- $63,200 to $70,200 CAD / year
- Full-time
As an Associate Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 14 mins ago
B
Business Development Representative
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- Full-time
✔ Technology, SaaS, IT services, or consulting sales experience is an asset
Added 27 mins ago
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Epic Certified Clinical & myChart Applications Analyst
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- Full-time
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our…
Added 28 mins ago
AC
Data Engineering Team Lead
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Vancouver, BC
- $120,000 to $130,000 CAD / year
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…Sales, Commercial, Merch Planning & DSD Centre of Excellence, Technology, Business Solutions, Business Transformation Office, and…
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Manager, Sales Initiatives
CONA Services
Brampton, ON
Lead or support the development of new projects related to improving business performance or Customer Experience; Including but not limited to Spring Mobile, PowerBI, Salient Dashboards,…
Added 28 mins ago
Manager, Frontline Transformation
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Brampton, ON
…Sales, Commercial, Merch Planning & DSD Centre of Excellence, Technology, Business Solutions, Business Transformation Office, and…
Added 28 mins ago
Senior Manager, Executive Reporting & Advisory
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Toronto, ON
…ScotiaTech shows up to the Board, the CEO, and senior leaders across Technology. Accountable for the accuracy, consistency, and timeliness of every submission, the Sr. Manager turns complex…
Added 28 mins ago
Director, Artificial Intelligence Risk Management & Governance
Scotiabank
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…that allow AI to scale safely, and partners with the business, technology, and the risk and control functions to ensure AI is trusted, explainable, and compliant with Canadian and U.S.…
Added 28 mins ago
VS
Senior NPI Process Manufacturing Engineer
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…product variants and re-qualification programs that the pace of technology evolution is…
Added 28 mins ago
Clinical Resource - Field
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Proven computer technology skills e.g. Microsoft applications, and ability to use virtual meeting forums.
Added 28 mins ago
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Deputy Program Manager (DPM) – Program Enablement
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…This role demands a highly developed communication skills to lead collaboratively in a cross-functional working…

Burlington Public Library

Customer & Programming Associate (Temporary - up to 18 Months)

Burlington, ON, Canada

Title: Customer & Programming Associate - Temporary Department: Customer Experience Reports to: Branch Manager Classification: Temporary, Part-Time (up to 18 months) Hours per Week: 20 hours Salary Range: $33.49 - $39.40 per hour + benefits Posted: November 9, 2026 Closes: November 23, 2026 at 4 PM Eastern · Part-time

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Job details

Pay: Title: Customer & Programming Associate - Temporary Department: Customer Experience Reports to: Branch Manager Classification: Temporary, Part-Time (up to 18 months) Hours per Week: 20 hours Salary Range: $33.49 - $39.40 per hour + benefits Posted: November 9, 2026 Closes: November 23, 2026 at 4 PM Eastern
Job type: Part-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Title:                     Customer & Programming Associate - Temporary
Department: Customer Experience
Reports to: Branch Manager
Classification:   Temporary, Part-Time (up to 18 months)
Hours per Week: 20 hours
Salary Range:     $33.49 - $39.40 per hour + benefits
Posted:   November 9, 2026
Closes: November 23, 2026 at 4 PM Eastern

***This position will fill an existing temporary vacancy

About the Library

Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.

We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.

Qualifications:

Education:

Undergraduate degree or post-secondary diploma required.
Library Techniques diploma an asset.

Experience:

Previous library or customer service experience is an asset.
Previous program delivery experience is an asset

Overall Purpose:
As a member of the Customer Experience team, this position models BPL’s values in all interactions, provides proactive customer-centered service, and is proficient in customer service routines and the Integrated Library System.

Key Accountabilities:
Provide proactive customer-centered service in person, by phone, and online by anticipating needs and looking for opportunities to create exceptional customer experiences.

Effectively use the Integrated Library System and other library tools to complete associated customer service routines and offer customer tech support.
Encourage, instruct, and assist customers in the use of all forms of library technology, including troubleshooting technology issues.
Perform materials handling tasks.
Under the guidance of the Manager and Branch Operations Lead, support collection initiatives, to ensure an accurate, tidy, balanced, and accessible collection that meets customer needs.
Under the direction of the Manager and Librarian, deliver and support programming
Participate on system-wide teams, working groups and customer service projects as required.
Perform additional position-related accountabilities assigned by management.

Key Business Relationships:

Internal: Staff at the Library; Customer Experience Managers, Librarians, Branch Operation Leads, Programmers, Clerks, Pages

External: Customers, Facility Partner Staff, where applicable. Occasionally will work with community partners

Key Competencies: Knowledge, Skills and Abilities

Behavioural:

Exemplify BPL’s values during all interactions and communications.
Communicate in a professional manner which is consistent and aligned with BPL’s voice and values.
Customer-first orientation and centricity
Collaborative and solution-focused approach to innovative problem solving and teamwork.
Passionate about continual learning, professional development, creativity, and analytical thinking.
Promote and celebrate diversity and inclusion in BPL’s collections and services.
Demonstrates resiliency and adaptability in resolving issues and switching tasks.
Engaging customers in conversation about the collection, books and reading, while demonstrating an awareness of trends and topics

Leadership:

Demonstrates excellent customer service and problem-solving skills
Champions of change in a positive and productive manner
Action-oriented and perseveres to address customer requests and concerns
Understands accountability

Technical:

Knowledge of BPL’s vision, mission, values, and strategic plan.
Knowledge and application of policies, processes, procedures, and systems within BPL
Knowledge of library Customer Experience Philosophy and Customer Experience Standards
Excellent time management skills with the ability to work as part of a team
Excellent customer service skills and the ability to work with a diverse group of people
Demonstrated critical thinking skills to guide and support the customer experience at all points of contact including de-escalation techniques.
Proficiency in Microsoft Office 365: Outlook, Word, Excel, PowerPoint, Teams
Proficiency with Integrated Library System and associated library tools and applications: library catalogue, online databases and e-resources
Knowledge of traditional and digital literacy
Excellent presentation skills in programming and service delivery.

Work Environment

Most work is completed in public library spaces while customers are present, with little exposure to noise, dirt, or external elements.
Physical work such as moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
There is moderate computer use and frequent contact by email, MS Teams, and phone.
Travel between branches within Burlington may be required. Mileage will be paid.

Working Hours

BPL is open seven days a week and schedules include regular evenings and weekends.
Duties may require work after-hours in case of emergency situations.

Physical Effort

Normal physical activity such as periodic standing, walking, sitting, and the use of basic motor skills.
Some continuous physical exertion required such as moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
Ability to move materials and supplies (up to 50lbs)
Extended periods of sitting at computer and telephone use.
Ability to stand for extended periods of time.
Ability to bend and stretch to reach high and low shelves.

Mental Effort

Moderate visual concentration while performing routine tasks requiring accuracy and attention to detail on a computer.
Maintaining a positive, professional, and diplomatic demeanor at all times
Moderate focus while sorting, shelving and maintaining collections.
Moderate stress for tight timelines, competing priorities and people/relationship management.
Providing service and feedback to multiple people simultaneously.

Working with us

As an employer, we have high expectations of the people we hire, and we are genuinely invested in the well-being, development, and work success of all employees.

Earnings for paid employees include a competitive salary, comprehensive benefits, development opportunities, generous vacation privileges, flexible work arrangements, compelling rewards and recognition, and retirement security.

Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Human Resources at hr@bpl.on.ca.
If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.

Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.

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More about this job

Responsibilities

Provide proactive customer service in person, by phone, and online, using the library system and other tools to assist customers and troubleshoot technology. Support collection initiatives, handle materials, deliver and assist with programs, and contribute to library-wide teams and projects.

Requirements

An undergraduate degree or post-secondary diploma is required; a Library Techniques diploma is an asset. Previous library, customer service, and program delivery experience are assets, along with strong customer service, communication, technology, and problem-solving skills.

Skills

Customer Service
Problem-Solving
Communication
Teamwork
Integrated Library System
Technology Troubleshooting
Program Delivery
Collection Management
Microsoft Office 365
Time Management
Critical Thinking
De-Escalation
Presentation Skills
Digital Literacy
Adaptability
Diversity And Inclusion

Benefits

Comprehensive Benefits
Development Opportunities
Vacation
Flexible Work Arrangements
Rewards And Recognition
Retirement Security

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Public Library
Customer Service
Integrated Library System
Library Catalogue
Online Databases
E-Resources
Microsoft Office 365
Outlook
Word
Excel
PowerPoint
Microsoft Teams
Technology Support
Technology Troubleshooting
Program Delivery
Collection Management
Materials Handling
Traditional Literacy
Digital Literacy
De-Escalation
Customer Experience Standards
Diversity And Inclusion
Community Partnerships

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