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Business Development Coordinator
Fasken
Toronto, ON · Montreal, QC · Vancouver, BC
- Full-time
Reporting to the Senior Manager, Business Development, this role is responsible for supporting the members and activities of the firm-wide Business Development (BD) Team. The BD Coordinator…
Added 1 min ago
SD
Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
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SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Prepares performance appraisals in association with Front Store Manager
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SC
Barista / Cashier
Sodexo Canada Ltd
Edmonton, AB
- Full-time
…perform other duties and responsibilities assigned by your…
Added 1 min ago
CG
Recreation Therapist
Christenson Group of Companies
Lacombe, AB
- Full-time
Communicate therapeutic outcomes at family and physician care conferences (it unable to attend pass information onto the Wellness Manager or Team Lead prior to conference)
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Senior Service Representative
BMO
Toronto, ON · YNG
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
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Private Wealth Administrative Assistant - Vaughan, Winter 2027 (Co-op/Internship) - 4 months
BMO
Vaughan, ON · VMC
- Full-time
Provides a variety of general office support services and clerical tasks to support to one or more business groups and facilitate group operations. Collaborates with internal and external…
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Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
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Order Fulfilment Associate Part Time (HALIFAX)
The Home Depot
Halifax, NS
- Part-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
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Banking Advisor
RBC
Pincher Creek, AB
- Full-time
· Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
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Senior Relationship Manager - Royal Distinction
RBC
Toronto, ON
- Full-time
At RBC Direct Investing, our Senior Relationship Managers play a critical part of our team by providing expert support to new and existing High Net Worth/Ultra High Net Worth (HNW/UHNW)…
Added 1 min ago
GD
DYNAMITE - Assistant Manager - Vaughan Mills
Groupe Dynamite, Inc Garage
Vaughan, ON
- Full-time
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
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Digital Infrastructure Engineer
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
…digital platforms and integrations. Working in collaboration with application teams, vendors, and business stakeholders, the Digital Infrastructure Engineer focuses on environment…
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Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
- Full-time
…related to the Bank’s balance sheet. You will provide analytical support to senior colleagues, help guide junior analysts and contribute to accurate, efficient and comprehensive…
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Senior Associate, Alternative Assets - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…and account reconciliations along with analysis required to support any…
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Senior Associate, Alternative Assets - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…and account reconciliations along with analysis required to support any…
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MU
Senior Development Officer
McGill University
ON
- Full-time
…University, and building on McGill’s record of fundraising success in support of University…
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MU
Scholarships Associate
McGill University
Brown Student Serv.
- Full-time
Added 16 mins ago
Assistant Manager
Hollywood Bowl Group
Calgary, AB
Are you a highly motivated, engaging manager?
Added 16 mins ago
Retail Experience Lead
Fire & Flower Inc.
Selkirk, MB
Escalate team member issues to direct manager.
Added 16 mins ago
RP
Parking Enforcement Officer / Patroller ( Part Time )
Reimagined Parking
Calgary, AB
- $18.16 to $19.25 CAD / hour
- Part-time
Coordinate with Operations Manager, Shift Supervisor, or security teams when required.
Added 16 mins ago
RP
Full Time Parking Enforcement Officer - Penticton
Reimagined Parking
Penticton, BC
- $19.5 to $22 CAD / hour
- Full-time
Coordinate with Operations Manager, Shift Supervisor, or security teams when required.
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RP
Field Supervisor - Toronto (Part-time)
Reimagined Parking
Toronto, ON
- $22 CAD / hour
- Part-time
…Supervisor works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state…
Added 16 mins ago
Housekeeping Room Attendant
Northland Properties
London, ON
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
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Coordinator, Disaster Recovery Program
Cogeco
Burlington, ON
- Full-time
Support the DR Program Manager in the development, implementation, and maintenance of the Disaster Recovery Program (DRP). This role is dedicated to assisting in the refinement of…

Burlington Public Library

Customer & Programming Associate (Temporary - up to 18 Months)

Burlington, ON, L7R 1J4, Canada

Title: Customer & Programming Associate - Temporary Department: Customer Experience Reports to: Branch Manager Classification: Temporary, Part-Time (up to 18 months) Hours per Week: 20 hours Salary Range: $33.49 - $39.40 per hour + benefits Posted: November 9, 2026 Closes: November 23, 2026 at 4 PM Eastern · Part-time

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Job details

Pay: Title: Customer & Programming Associate - Temporary Department: Customer Experience Reports to: Branch Manager Classification: Temporary, Part-Time (up to 18 months) Hours per Week: 20 hours Salary Range: $33.49 - $39.40 per hour + benefits Posted: November 9, 2026 Closes: November 23, 2026 at 4 PM Eastern
Job type: Part-time
Apply by: Feb 7, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Title:                     Customer & Programming Associate - Temporary
Department: Customer Experience
Reports to: Branch Manager
Classification:   Temporary, Part-Time (up to 18 months)
Hours per Week: 20 hours
Salary Range:     $33.49 - $39.40 per hour + benefits
Posted:   November 9, 2026
Closes: November 23, 2026 at 4 PM Eastern

***This position will fill an existing temporary vacancy

About the Library

Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.

We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.

Qualifications:

Education:

Undergraduate degree or post-secondary diploma required.
Library Techniques diploma an asset.

Experience:

Previous library or customer service experience is an asset.
Previous program delivery experience is an asset

Overall Purpose:
As a member of the Customer Experience team, this position models BPL’s values in all interactions, provides proactive customer-centered service, and is proficient in customer service routines and the Integrated Library System.

Key Accountabilities:
Provide proactive customer-centered service in person, by phone, and online by anticipating needs and looking for opportunities to create exceptional customer experiences.

Effectively use the Integrated Library System and other library tools to complete associated customer service routines and offer customer tech support.
Encourage, instruct, and assist customers in the use of all forms of library technology, including troubleshooting technology issues.
Perform materials handling tasks.
Under the guidance of the Manager and Branch Operations Lead, support collection initiatives, to ensure an accurate, tidy, balanced, and accessible collection that meets customer needs.
Under the direction of the Manager and Librarian, deliver and support programming
Participate on system-wide teams, working groups and customer service projects as required.
Perform additional position-related accountabilities assigned by management.

Key Business Relationships:

Internal: Staff at the Library; Customer Experience Managers, Librarians, Branch Operation Leads, Programmers, Clerks, Pages

External: Customers, Facility Partner Staff, where applicable. Occasionally will work with community partners

Key Competencies: Knowledge, Skills and Abilities

Behavioural:

Exemplify BPL’s values during all interactions and communications.
Communicate in a professional manner which is consistent and aligned with BPL’s voice and values.
Customer-first orientation and centricity
Collaborative and solution-focused approach to innovative problem solving and teamwork.
Passionate about continual learning, professional development, creativity, and analytical thinking.
Promote and celebrate diversity and inclusion in BPL’s collections and services.
Demonstrates resiliency and adaptability in resolving issues and switching tasks.
Engaging customers in conversation about the collection, books and reading, while demonstrating an awareness of trends and topics

Leadership:

Demonstrates excellent customer service and problem-solving skills
Champions of change in a positive and productive manner
Action-oriented and perseveres to address customer requests and concerns
Understands accountability

Technical:

Knowledge of BPL’s vision, mission, values, and strategic plan.
Knowledge and application of policies, processes, procedures, and systems within BPL
Knowledge of library Customer Experience Philosophy and Customer Experience Standards
Excellent time management skills with the ability to work as part of a team
Excellent customer service skills and the ability to work with a diverse group of people
Demonstrated critical thinking skills to guide and support the customer experience at all points of contact including de-escalation techniques.
Proficiency in Microsoft Office 365: Outlook, Word, Excel, PowerPoint, Teams
Proficiency with Integrated Library System and associated library tools and applications: library catalogue, online databases and e-resources
Knowledge of traditional and digital literacy
Excellent presentation skills in programming and service delivery.

Work Environment

Most work is completed in public library spaces while customers are present, with little exposure to noise, dirt, or external elements.
Physical work such as moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
There is moderate computer use and frequent contact by email, MS Teams, and phone.
Travel between branches within Burlington may be required. Mileage will be paid.

Working Hours

BPL is open seven days a week and schedules include regular evenings and weekends.
Duties may require work after-hours in case of emergency situations.

Physical Effort

Normal physical activity such as periodic standing, walking, sitting, and the use of basic motor skills.
Some continuous physical exertion required such as moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
Ability to move materials and supplies (up to 50lbs)
Extended periods of sitting at computer and telephone use.
Ability to stand for extended periods of time.
Ability to bend and stretch to reach high and low shelves.

Mental Effort

Moderate visual concentration while performing routine tasks requiring accuracy and attention to detail on a computer.
Maintaining a positive, professional, and diplomatic demeanor at all times
Moderate focus while sorting, shelving and maintaining collections.
Moderate stress for tight timelines, competing priorities and people/relationship management.
Providing service and feedback to multiple people simultaneously.

Working with us

As an employer, we have high expectations of the people we hire, and we are genuinely invested in the well-being, development, and work success of all employees.

Earnings for paid employees include a competitive salary, comprehensive benefits, development opportunities, generous vacation privileges, flexible work arrangements, compelling rewards and recognition, and retirement security.

Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Human Resources at hr@bpl.on.ca.
If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.

Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.

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More about this job

Responsibilities

Provide proactive, customer-centered service and technical support while maintaining library collections and assisting with programming. Perform materials handling tasks and participate in system-wide teams to ensure an accessible and tidy library environment.

Requirements

Requires an undergraduate degree or post-secondary diploma, with a Library Techniques diploma considered an asset. Previous library or customer service experience is preferred, along with proficiency in Microsoft Office and library systems.

Skills

Customer service
Integrated library system
Tech support
Programming delivery
Collection management
Troubleshooting
Microsoft Office 365
Time management
Critical thinking
De-escalation techniques
Presentation skills
Digital literacy
Communication
Problem solving
Teamwork

Benefits

Comprehensive benefits
Development opportunities
Generous vacation privileges
Flexible work arrangements
Rewards and recognition
Retirement security

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Integrated Library System
Library Services
Programming
Collection Management
Tech Support
Microsoft Office 365
Outlook
Word
Excel
PowerPoint
Teams
Digital Literacy
Public Library
Customer Service
Materials Handling
Troubleshooting
De-escalation
Presentation Skills
Time Management
Analytical Thinking
Diversity and Inclusion
Community Engagement
Library Catalogue
E-resources

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