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Added 4 mins ago
B
Facility Manager III
BGIS
Kitchener, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 4 mins ago
BI
Connected Vitals Account Manager
Baxter International Inc.
AB · Vancouver, BC · Calgary, AB
- Full-time
…a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional…
Added 4 mins ago
W
Associate Manager - Customer Service North America
Wesco
Grande Prairie, AB
- Full-time
As Associate Manager - Customer Service North America, you will be responsible for managing sales operational activities to ensure customer service levels are met or exceeded, with a focus…
Added 4 mins ago
Specialist, Cash Management Client Services, GTB - Montreal
Scotiabank
Montreal, QC
…banking services and credit facilities within Global Wholesale Operations. The incumbent is expected to act in the capacity of a Relationship Manager, within Global Wholesale Operations and…
Added 4 mins ago
SB
Project Manager, Maintenance
Skyservice Business Aviation
Dorval, QC
- Full-time
Advanced computer skills in MS Office, specifically Excel, and ability to quickly adapt to new programs and operation-specific software.
Added 4 mins ago
KC
Senior Project Coordinator
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
…projects, including safety and quality control, and assists operations staff to ensure projects are completed on time and within budget. The Senior Project Coordinator will report to the…
Added 5 mins ago
BS
People Services Generalist
Blackline Safety
Remote, Canada
- Remote
Reporting to the Manager, People Services, the People Services Generalist supports the day-to-day operations of the People Services department. This role is responsible for delivering a…
Added 5 mins ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.
Added 5 mins ago
C
Manager, Finance Systems Business Analysis
Co-operators
Guelph, ON
- Full-time
As the Manager, Finance Systems Business Analysis, you will lead a team that helps create and sustain effective client service and partnerships across the group of companies. You will…
Added 5 mins ago
Office Administrator
Highdive
Toronto, ON
We are currently seeking an Office Administrator to join our team in Toronto. This person will help to organize and support daily operations in-office; handle tasks delegated to them by the…
Added 5 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
Zhoda, MB
- Full-time
Working closely with the Manager, you’ll be responsible for the day-to-day operations in the barn. This includes a variety of physical tasks such as pushing, pulling, bending, lifting (up…
Added 5 mins ago
GC
Account Manager, Security Master Supervisor
Guardian Capital Group
Toronto, ON
- Full-time
Our asset management division, Guardian Capital LP, is the manager and portfolio manager of the Guardian Capital Funds and Guardian Capital ETFs, with capabilities that span a range of…
Added 5 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
St. Andrews, MB · Saint Andrews, MB
- Full-time
Working closely with the Manager, you’ll be responsible for the day-to-day operations in the barn. This includes a variety of physical tasks such as pushing, pulling, bending, lifting (up…
Added 5 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
Sperling, MB
- Full-time
Working closely with the Manager, you’ll be responsible for the day-to-day operations in the barn. This includes a variety of physical tasks such as pushing, pulling, bending, lifting (up…
Added 5 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
Plum Coulee, MB
- Full-time
Working closely with the Manager, you’ll be responsible for the day-to-day operations in the barn. This includes a variety of physical tasks such as pushing, pulling, bending, lifting (up…
Added 5 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
MB · Darlingford, MB
- Full-time
Working closely with the Manager, you’ll be responsible for the day-to-day operations in the barn. This includes a variety of physical tasks such as pushing, pulling, bending, lifting (up…
Added 5 mins ago
TU
Dental Clinic Receptionist
The University of British Columbia
Vancouver, BC
- Full-time
…the Clinic Administrator that reports to the Senior Clinic Manager, Resources and Operations. Works closely with the other Clinic Receptionists, insurance coordinator, students, faculty,…
Added 5 mins ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
…governance, escalates significant risks and exceptions to the Senior Manager, Human Resources, and remains responsible for coordinating approved actions through…
Added 5 mins ago
B
Management Consultant
Bellrock
Vancouver, BC · Metro Vancouver A, BC
- Full-time
Work on projects covering all business areas: organizational structure, reporting, marketing, sales, operations, and strategic planning.
Added 5 mins ago
LI
General Refinery / Manufacturing (29) - OPS031 Shift Supervisor
Lantic Inc.
Vancouver, BC
- $95,000 to $105,000 CAD / year
- Full-time
…based at our Vancouver Refinery. Reporting to the Refining Manager, this position is primarily responsible for the supervising and coordinating all the activities in the production area,…
Added 5 mins ago
MB
Senior Account Manager
Martyn Bassett Associates
Mississauga, ON
- Full-time
…every renewal from 100 days out to signature. The Help Desk Manager and Account Manager report to you, because a student who can’t upload a form is often the first sign that a program lead…
Added 5 mins ago
KN
Drupal Developer
Knowledge Network Corporation
Burnaby, BC
- Full-time
…Streaming Platforms and working under the supervision of the Senior Manager of Platform Development & Web Operations, you will build and maintain the Drupal capabilities, APIs and…
Added 5 mins ago
RF
Human Resources Assistant (North York/Scarborough)
Real Fruit Bubble Tea
Toronto, ON · Scarborough, ON
- $19 to $21 CAD / hour
- Full-time
Reporting directly to the Human Resources Manager and above, the Human Resources Assistant will support the initiatives and tasks delegated by the HR Manager and execute the right steps to…
Added 5 mins ago
GI
Business Development Manager
GrowCap Inc
Toronto, ON
- Full-time
We’re seeking a Business Development Manager to own the pipeline, drive revenue, and
Added 5 mins ago
MR
Manager, Accommodated Exam Centre
Mount Royal University
Calgary, AB
- Part-time
As part of the Access and Inclusion Services department, the Accommodated Exam Centre Manager contributes to department consistency, the University’s strategic direction, quality assurance,…

Burlington Public Library

Customer & Programming Associate (Temporary - up to 18 Months)

Burlington, ON, L7R 1J4, Canada

Title: Customer & Programming Associate - Temporary Department: Customer Experience Reports to: Branch Manager Classification: Temporary, Part-Time (up to 18 months) Hours per Week: 20 hours Salary Range: $33.49 - $39.40 per hour + benefits Posted: November 9, 2026 Closes: November 23, 2026 at 4 PM Eastern · Part-time

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Job details

Pay: Title: Customer & Programming Associate - Temporary Department: Customer Experience Reports to: Branch Manager Classification: Temporary, Part-Time (up to 18 months) Hours per Week: 20 hours Salary Range: $33.49 - $39.40 per hour + benefits Posted: November 9, 2026 Closes: November 23, 2026 at 4 PM Eastern
Job type: Part-time
Apply by: Feb 7, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Title:                     Customer & Programming Associate - Temporary
Department: Customer Experience
Reports to: Branch Manager
Classification:   Temporary, Part-Time (up to 18 months)
Hours per Week: 20 hours
Salary Range:     $33.49 - $39.40 per hour + benefits
Posted:   November 9, 2026
Closes: November 23, 2026 at 4 PM Eastern

***This position will fill an existing temporary vacancy

About the Library

Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.

We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.

Qualifications:

Education:

Undergraduate degree or post-secondary diploma required.
Library Techniques diploma an asset.

Experience:

Previous library or customer service experience is an asset.
Previous program delivery experience is an asset

Overall Purpose:
As a member of the Customer Experience team, this position models BPL’s values in all interactions, provides proactive customer-centered service, and is proficient in customer service routines and the Integrated Library System.

Key Accountabilities:
Provide proactive customer-centered service in person, by phone, and online by anticipating needs and looking for opportunities to create exceptional customer experiences.

Effectively use the Integrated Library System and other library tools to complete associated customer service routines and offer customer tech support.
Encourage, instruct, and assist customers in the use of all forms of library technology, including troubleshooting technology issues.
Perform materials handling tasks.
Under the guidance of the Manager and Branch Operations Lead, support collection initiatives, to ensure an accurate, tidy, balanced, and accessible collection that meets customer needs.
Under the direction of the Manager and Librarian, deliver and support programming
Participate on system-wide teams, working groups and customer service projects as required.
Perform additional position-related accountabilities assigned by management.

Key Business Relationships:

Internal: Staff at the Library; Customer Experience Managers, Librarians, Branch Operation Leads, Programmers, Clerks, Pages

External: Customers, Facility Partner Staff, where applicable. Occasionally will work with community partners

Key Competencies: Knowledge, Skills and Abilities

Behavioural:

Exemplify BPL’s values during all interactions and communications.
Communicate in a professional manner which is consistent and aligned with BPL’s voice and values.
Customer-first orientation and centricity
Collaborative and solution-focused approach to innovative problem solving and teamwork.
Passionate about continual learning, professional development, creativity, and analytical thinking.
Promote and celebrate diversity and inclusion in BPL’s collections and services.
Demonstrates resiliency and adaptability in resolving issues and switching tasks.
Engaging customers in conversation about the collection, books and reading, while demonstrating an awareness of trends and topics

Leadership:

Demonstrates excellent customer service and problem-solving skills
Champions of change in a positive and productive manner
Action-oriented and perseveres to address customer requests and concerns
Understands accountability

Technical:

Knowledge of BPL’s vision, mission, values, and strategic plan.
Knowledge and application of policies, processes, procedures, and systems within BPL
Knowledge of library Customer Experience Philosophy and Customer Experience Standards
Excellent time management skills with the ability to work as part of a team
Excellent customer service skills and the ability to work with a diverse group of people
Demonstrated critical thinking skills to guide and support the customer experience at all points of contact including de-escalation techniques.
Proficiency in Microsoft Office 365: Outlook, Word, Excel, PowerPoint, Teams
Proficiency with Integrated Library System and associated library tools and applications: library catalogue, online databases and e-resources
Knowledge of traditional and digital literacy
Excellent presentation skills in programming and service delivery.

Work Environment

Most work is completed in public library spaces while customers are present, with little exposure to noise, dirt, or external elements.
Physical work such as moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
There is moderate computer use and frequent contact by email, MS Teams, and phone.
Travel between branches within Burlington may be required. Mileage will be paid.

Working Hours

BPL is open seven days a week and schedules include regular evenings and weekends.
Duties may require work after-hours in case of emergency situations.

Physical Effort

Normal physical activity such as periodic standing, walking, sitting, and the use of basic motor skills.
Some continuous physical exertion required such as moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
Ability to move materials and supplies (up to 50lbs)
Extended periods of sitting at computer and telephone use.
Ability to stand for extended periods of time.
Ability to bend and stretch to reach high and low shelves.

Mental Effort

Moderate visual concentration while performing routine tasks requiring accuracy and attention to detail on a computer.
Maintaining a positive, professional, and diplomatic demeanor at all times
Moderate focus while sorting, shelving and maintaining collections.
Moderate stress for tight timelines, competing priorities and people/relationship management.
Providing service and feedback to multiple people simultaneously.

Working with us

As an employer, we have high expectations of the people we hire, and we are genuinely invested in the well-being, development, and work success of all employees.

Earnings for paid employees include a competitive salary, comprehensive benefits, development opportunities, generous vacation privileges, flexible work arrangements, compelling rewards and recognition, and retirement security.

Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Human Resources at hr@bpl.on.ca.
If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.

Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.

Apply About employer

More about this job

Responsibilities

Provide proactive, customer-centered service and technical support while maintaining library collections and assisting with programming. Perform materials handling tasks and participate in system-wide teams to ensure an accessible and tidy library environment.

Requirements

Requires an undergraduate degree or post-secondary diploma, with a Library Techniques diploma considered an asset. Previous library or customer service experience is preferred, along with proficiency in Microsoft Office and library systems.

Skills

Customer service
Integrated library system
Tech support
Programming delivery
Collection management
Troubleshooting
Microsoft Office 365
Time management
Critical thinking
De-escalation techniques
Presentation skills
Digital literacy
Communication
Problem solving
Teamwork

Benefits

Comprehensive benefits
Development opportunities
Generous vacation privileges
Flexible work arrangements
Rewards and recognition
Retirement security

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Integrated Library System
Library Services
Programming
Collection Management
Tech Support
Microsoft Office 365
Outlook
Word
Excel
PowerPoint
Teams
Digital Literacy
Public Library
Customer Service
Materials Handling
Troubleshooting
De-escalation
Presentation Skills
Time Management
Analytical Thinking
Diversity and Inclusion
Community Engagement
Library Catalogue
E-resources

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