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Added 10 mins ago
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Facility Manager III
BGIS
Kitchener, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 10 mins ago
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Associate Representative - Customer Service
EECOL
Thompson, MB
- Full-time
As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve…
Added 10 mins ago
RVT - Diagnostic Imaging
University of Guelph
Guelph, ON
Reporting to the Manager, Patient Care and Service Delivery and under the direction of a clinician, the RVT participates as a member of the healthcare team of the Ontario Veterinary College…
Added 10 mins ago
RVT - Oncology
University of Guelph
Guelph, ON
Reporting to the Manager, Patient Care and Service Delivery and under the direction of a clinician, the RVT participates as a member of the healthcare team of the Ontario Veterinary College…
Added 10 mins ago
Scotia Jarislowsky Fraser Associate Portfolio Manager - Toronto
Scotiabank
Toronto, ON
The Associate Portfolio Manager develops client relationships to gain an intimate understanding of client’s life goals, circumstance and needs in order to provide investment counselling…
Added 10 mins ago
Specialist, Cash Management Client Services, GTB - Montreal
Scotiabank
Montreal, QC
The Specialist, Corporate Client Service is the primary officer responsible for servicing the highest valued Corporate Clients of the Bank with their business accounts, cash management,…
Added 10 mins ago
Dispatch Coordinator
FortisBC
Castlegar, BC
Coordinate external customer approvals as necessary for completion of work (i.e. high loads, service upgrades, electrical permits, etc.).
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Senior Manager, Data Science & Analytics
eBay
Toronto, ON
- Full-time
We are seeking an inspiring Senior Manager, Data Science & Analytics to lead our dynamic team in San Jose. In this role, you will be a technical leader with vision and a domain pioneer. You…
Added 11 mins ago
IF
Senior Product Manager - Payments Platform
Ink Foundation
Canada
- Full-time
The team is looking for a product manager to shape the future of this platform, from the architecture underneath to the API layer internal clients build on. At the center is Payward's…
Added 11 mins ago
G
Site & Water Treatment Plant Coordinator
Glencore
Granisle, BC
- Full-time
…stewardship of the Bell Mine legacy site. Reporting to the Site Manager, this position operates the water treatment plant and associated pump stations, coordinates field activities,…
Added 11 mins ago
MT
Territory Manager (East Toronto)
MT Talent Solutions Inc.
Toronto, ON
- Full-time
…the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties…
Added 11 mins ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
…governance, escalates significant risks and exceptions to the Senior Manager, Human Resources, and remains responsible for coordinating approved actions through…
Added 11 mins ago
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Sale Support Specialist
ABB
Coquitlam, BC
- Full-time
Supporting the Sales team in all pre-sale customer activities (price & availability, quote status, pre-sale technical questions, etc.).
Added 11 mins ago
A
Channel Account Specialist - Western Region
ABB
Coquitlam, BC
- Full-time
In this role, you will serve as a key operational partner to ABB’s distributor network, providing day-to-day support, technical product guidance, and commercial decision-making to ensure…
Added 11 mins ago
TG
BIM Inventor Specialist - Toro - R&D
Toro Group of Companies
Concord, ON
- Full-time
Develops and maintain strong customer-focused relationships with all stakeholders
Added 11 mins ago
A
Channel Account Specialist - Central Region
ABB
Milton, ON
- Full-time
In this role, you will serve as a key operational partner to ABB’s distributor network, providing day-to-day support, technical product guidance, and commercial decision-making to ensure…
Added 11 mins ago
A
Hardware Engineer
Actalent
Calgary, AB
- $90,000 to $100,000 CAD / year
- Full-time
Comfort supporting hardware products and responding to customer-facing technical issues
Added 11 mins ago
A
Channel Account Specialist - Western Region
ABB
Calgary, AB
- Full-time
In this role, you will serve as a key operational partner to ABB’s distributor network, providing day-to-day support, technical product guidance, and commercial decision-making to ensure…
Added 11 mins ago
Z
Implementation Project Manager
Zaddons
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Implementation Project Manager will be called upon to act as the primary Zaddons representative for clients throughout the product implementation process, ensuring their success and…
Added 26 mins ago
FR
Service Advisor
Fraserway RV
Whitehorse, YT
- Full-time
When a customer brings their RV in for service, they want to know it's in good hands. They want someone who listens, explains their options, keeps them informed, and follows through.
Added 26 mins ago
TT
Customer Success Manager
trane technologies
Montreal, QC
- Full-time
We are seeking a proactive, highly collaborative, and business-savvy Customer Success Manager (CSM) to join our team in Montreal, QC. Reporting directly to the Customer Success Leader, you…
Added 26 mins ago
K
Director, Lifecycle & Organic Growth
KOHO
Remote, Canada
- Full-time
- Remote
Lead lifecycle programs across the whole customer journey: onboarding, activation, cross-sell and upsell, reactivation, retention and servicing.
Added 41 mins ago
O
Digital Infrastructure Engineer
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Provide technical leadership for Adobe Experience Manager (AEM) Cloud Service environments, including environment configuration, CI/CD pipeline integration, and support for cloud service…
Added 41 mins ago
TS
Donation Associate
The Salvation Army Canada and Bermuda Territory
Georgetown, ON
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 41 mins ago
Technical Lead
Dye & Durham Talent Team
Toronto, ON
…requirements. The company is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. It offers rewarding opportunities for…

Burlington Public Library

Customer & Programming Associate (Temporary - up to 18 Months)

Burlington, ON, L7R 1J4, Canada

Title: Customer & Programming Associate - Temporary Department: Customer Experience Reports to: Branch Manager Classification: Temporary, Part-Time (up to 18 months) Hours per Week: 20 hours Salary Range: $33.49 - $39.40 per hour + benefits Posted: November 9, 2026 Closes: November 23, 2026 at 4 PM Eastern · Part-time

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Job details

Pay: Title: Customer & Programming Associate - Temporary Department: Customer Experience Reports to: Branch Manager Classification: Temporary, Part-Time (up to 18 months) Hours per Week: 20 hours Salary Range: $33.49 - $39.40 per hour + benefits Posted: November 9, 2026 Closes: November 23, 2026 at 4 PM Eastern
Job type: Part-time
Apply by: Feb 7, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Title:                     Customer & Programming Associate - Temporary
Department: Customer Experience
Reports to: Branch Manager
Classification:   Temporary, Part-Time (up to 18 months)
Hours per Week: 20 hours
Salary Range:     $33.49 - $39.40 per hour + benefits
Posted:   November 9, 2026
Closes: November 23, 2026 at 4 PM Eastern

***This position will fill an existing temporary vacancy

About the Library

Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.

We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.

Qualifications:

Education:

Undergraduate degree or post-secondary diploma required.
Library Techniques diploma an asset.

Experience:

Previous library or customer service experience is an asset.
Previous program delivery experience is an asset

Overall Purpose:
As a member of the Customer Experience team, this position models BPL’s values in all interactions, provides proactive customer-centered service, and is proficient in customer service routines and the Integrated Library System.

Key Accountabilities:
Provide proactive customer-centered service in person, by phone, and online by anticipating needs and looking for opportunities to create exceptional customer experiences.

Effectively use the Integrated Library System and other library tools to complete associated customer service routines and offer customer tech support.
Encourage, instruct, and assist customers in the use of all forms of library technology, including troubleshooting technology issues.
Perform materials handling tasks.
Under the guidance of the Manager and Branch Operations Lead, support collection initiatives, to ensure an accurate, tidy, balanced, and accessible collection that meets customer needs.
Under the direction of the Manager and Librarian, deliver and support programming
Participate on system-wide teams, working groups and customer service projects as required.
Perform additional position-related accountabilities assigned by management.

Key Business Relationships:

Internal: Staff at the Library; Customer Experience Managers, Librarians, Branch Operation Leads, Programmers, Clerks, Pages

External: Customers, Facility Partner Staff, where applicable. Occasionally will work with community partners

Key Competencies: Knowledge, Skills and Abilities

Behavioural:

Exemplify BPL’s values during all interactions and communications.
Communicate in a professional manner which is consistent and aligned with BPL’s voice and values.
Customer-first orientation and centricity
Collaborative and solution-focused approach to innovative problem solving and teamwork.
Passionate about continual learning, professional development, creativity, and analytical thinking.
Promote and celebrate diversity and inclusion in BPL’s collections and services.
Demonstrates resiliency and adaptability in resolving issues and switching tasks.
Engaging customers in conversation about the collection, books and reading, while demonstrating an awareness of trends and topics

Leadership:

Demonstrates excellent customer service and problem-solving skills
Champions of change in a positive and productive manner
Action-oriented and perseveres to address customer requests and concerns
Understands accountability

Technical:

Knowledge of BPL’s vision, mission, values, and strategic plan.
Knowledge and application of policies, processes, procedures, and systems within BPL
Knowledge of library Customer Experience Philosophy and Customer Experience Standards
Excellent time management skills with the ability to work as part of a team
Excellent customer service skills and the ability to work with a diverse group of people
Demonstrated critical thinking skills to guide and support the customer experience at all points of contact including de-escalation techniques.
Proficiency in Microsoft Office 365: Outlook, Word, Excel, PowerPoint, Teams
Proficiency with Integrated Library System and associated library tools and applications: library catalogue, online databases and e-resources
Knowledge of traditional and digital literacy
Excellent presentation skills in programming and service delivery.

Work Environment

Most work is completed in public library spaces while customers are present, with little exposure to noise, dirt, or external elements.
Physical work such as moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
There is moderate computer use and frequent contact by email, MS Teams, and phone.
Travel between branches within Burlington may be required. Mileage will be paid.

Working Hours

BPL is open seven days a week and schedules include regular evenings and weekends.
Duties may require work after-hours in case of emergency situations.

Physical Effort

Normal physical activity such as periodic standing, walking, sitting, and the use of basic motor skills.
Some continuous physical exertion required such as moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
Ability to move materials and supplies (up to 50lbs)
Extended periods of sitting at computer and telephone use.
Ability to stand for extended periods of time.
Ability to bend and stretch to reach high and low shelves.

Mental Effort

Moderate visual concentration while performing routine tasks requiring accuracy and attention to detail on a computer.
Maintaining a positive, professional, and diplomatic demeanor at all times
Moderate focus while sorting, shelving and maintaining collections.
Moderate stress for tight timelines, competing priorities and people/relationship management.
Providing service and feedback to multiple people simultaneously.

Working with us

As an employer, we have high expectations of the people we hire, and we are genuinely invested in the well-being, development, and work success of all employees.

Earnings for paid employees include a competitive salary, comprehensive benefits, development opportunities, generous vacation privileges, flexible work arrangements, compelling rewards and recognition, and retirement security.

Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Human Resources at hr@bpl.on.ca.
If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.

Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.

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More about this job

Responsibilities

Provide proactive, customer-centered service and technical support while maintaining library collections and assisting with programming. Perform materials handling tasks and participate in system-wide teams to ensure an accessible and tidy library environment.

Requirements

Requires an undergraduate degree or post-secondary diploma, with a Library Techniques diploma considered an asset. Previous library or customer service experience is preferred, along with proficiency in Microsoft Office and library systems.

Skills

Customer service
Integrated library system
Tech support
Programming delivery
Collection management
Troubleshooting
Microsoft Office 365
Time management
Critical thinking
De-escalation techniques
Presentation skills
Digital literacy
Communication
Problem solving
Teamwork

Benefits

Comprehensive benefits
Development opportunities
Generous vacation privileges
Flexible work arrangements
Rewards and recognition
Retirement security

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Integrated Library System
Library Services
Programming
Collection Management
Tech Support
Microsoft Office 365
Outlook
Word
Excel
PowerPoint
Teams
Digital Literacy
Public Library
Customer Service
Materials Handling
Troubleshooting
De-escalation
Presentation Skills
Time Management
Analytical Thinking
Diversity and Inclusion
Community Engagement
Library Catalogue
E-resources

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