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Jobs in Canada

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Added 14 mins ago
Construction Assistant
Paradigm Building Solutions
Kamloops, BC
$34 to $37 CAD / hour
Full-time
Buildforth by Paradigm is hiring a Construction Site Coordinator to support our Construction Coordinator, Construction Manager, and site teams across active projects, project handover, and…
Added 14 mins ago
Methods Engineer Technologist
De Havilland Aircraft of Canada Limited
Victoria, BC
Full-time
…optimize manufacturing workflows. Your expertise will directly support seamless operations and continuous improvement across the production…
Added 14 mins ago
System Support Analyst
Pacer Group
Mississauga, ON
$35 to $40 CAD / hour
Contract
Job Title: Junior Technology Logistics Support Associate
Added 14 mins ago
Construction Assistant
Paradigm Building Solutions
Vancouver, BC
$34 to $37 CAD / hour
Full-time
Buildforth by Paradigm is hiring a Construction Site Coordinator to support our Construction Coordinator, Construction Manager, and site teams across active projects, project handover, and…
Added 14 mins ago
Project Manager
Chisholm Industries Ltd.
Calgary, AB
Full-time
Billing and cash flow - support accurate progress billing, approve invoices and timecards promptly, and ensure monthly billings are submitted by the contractual deadline.
Added 15 mins ago
Overnight DC Supervisor
Leons Furniture Limited
Calgary, AB
Full-time
…distribution, transportation, and corporate operations that support millions of customers…
Added 15 mins ago
Mech and Robotics Tech
JLL
Balzac, AB
Full-time
…better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow…
Added 15 mins ago
Operations Coordinator
Intelcom
Cranbrook, BC
Part-time
…continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
Added 15 mins ago
Operations Coordinator
Intelcom
Sydney Indian Reserve No. 28A, NS · Sydney
Full-time
…continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
Added 30 mins ago
Parts Warehouse Person
Toromont Cat
St. John's, NL
Full-time
…and external customers. This job provides superior service to support internal and external customers by maintaining daily yard inventory operations, including the shipping and receiving of…
Added 30 mins ago
Dredging Processing Operator
GFL Environmental Inc.
Saint John, NB
Full-time
We are looking for motivated, responsible, and reliable candidates to support the growth of our organization as Dredging Process Operators.
Added 30 mins ago
AI Datacenter Infra engineer
Cerebras Systems
Remote, Canada
Full-time · Remote
…available space, power, cooling, connectivity, hardware, and logistics while preserving system performance, reliability, scalability, and…
Added 30 mins ago
Warehouse Operator
WK Kellogg
Belleville, ON
Full-time
Support the physical movement of inbound and outbound materials to meet production and shipping needs.
Added 30 mins ago
PC Technician - Edmonton
Manitoulin Group of Companies
Acheson, AB
Full-time
Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
Added 30 mins ago
Environmental Scientist
AECOM
Kitchener, ON
$60,000 to $70,000 CAD / year
Full-time
The successful candidate will support engineers and scientists in carrying out environmental site assessments. Field work is an integral component of this position, and it is important that…
Added 30 mins ago
GARAGE - Operations Associate PT - Midtown Plaza
Groupe Dynamite, Inc Garage
Saskatoon, SK
Part-time
…Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by our hiring team.…
Added 45 mins ago
Community & Events Manager
Kelowna Innovation Centre
Kelowna, BC
Full-time
Provide basic A/V support and ensure event spaces are operating as expected.
Added 45 mins ago
Line Operator Day Shift
Ippolito
Burlington, ON
Disclaimer: We do not use technology-based tools, such as artificial intelligence (AI), to support application screening; all hiring decisions include human review.
Added 1 hour ago
Grounds Management Crew Member
Park Landscaping
Edmonton, AB
Full-time
…frictionless environment with clean equipment, specialized technology, and structured systems so you can succeed without the…
Added 1 hour ago
Assistant Store Leader (Product & Operations) - The Domain
SKIMS
Domain, MB
Full-time
You oversee the upkeep of in-store technology and communicate any updates with the team.
Added 1 hour ago
Assistant Branch Operations Manager
Worldpac
Langford, BC
Full-time
Worldpac's well-respected, industry-leading business model, with a robust technology platform and comprehensive product assortment, is what differentiates us from our competitors. Our Team…
Added 1 hour ago
Sales Executive - Quebec, Canada
Waste Management, Inc. (WM)
Quebec, QC
Full-time
Added 1 hour ago
Pathobiology Skills-based Lab Instructor-Technician
University of Guelph
Guelph, ON
…and standard operating procedures, coordinates instructional logistics, liaises with faculty and external technical representatives, and contributes subject-matter expertise to enhance…
Added 1 hour ago
Strategic Sourcing Lead
Belden Inc
Montreal, QC
…implementation allowing to increase mitigation to risk. Also support NPI process to assure on-time to…
Added 1 hour ago
Customer Success Manager
Burq, Inc.
Remote, Canada
Full-time · Remote
● Cross-functional coordination: partner closely with leadership, supply, support, sales, and product to resolve issues and drive outcomes for your customers

Burq, Inc.

Customer Success Manager

Remote, Canada

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 21, 2026

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Original job description

We're looking for a Customer Success Manager to own the post-sale relationship with our merchant and enterprise partners - from onboarding through renewal and growth. You'll be the primary point of contact and trusted advisor for our customers, the internal voice that champions their needs, and the person who keeps their accounts healthy and growing. You'll also work AI-native, using AI tools daily to move faster and solve problems most people would escalate and wait on. Customer relationship management: onboard and launch new customers, serve as their primary point of contact, and build relationships with key decision-makers within customer organizations

Retention & growth: monitor usage data and account health, identify and get ahead of churn risk, and run regular check-ins and QBRs

Product feedback loop: be the voice of the customer internally, and help drive priority on our product and engineering roadmap

Cross-functional coordination: partner closely with leadership, supply, support, sales, and product to resolve issues and drive outcomes for your customers

Metrics ownership: own and report on ARR, churn, and NPS for your book of business

Use AI tools day-to-day - drafting account summaries and QBRs, analyzing account health data, automating

repetitive reporting, and accelerating issue triage - as a core part of how you work, not an occasional add-on

Contribute to building scalable customer success processes as our team grows

●3–5+ years in customer success, account management, or a client-facing role managing complex or enterprise accounts

Experience in logistics, last-mile delivery, or supply chain operations - e.g., running dispatch or operations for a merchant with a delivery fleet, an operations or partner-facing role at a delivery provider, or experience at a logistics/freight company or carrier

Comfortable working with APIs and technical integrations - able to understand how delivery/logistics platforms connect and speak credibly with technical stakeholders on both the customer and product/eng sides

Proven track record onboarding customers and driving adoption, retention, and expansion

Comfortable owning and reporting on account metrics like ARR, churn, and NPS

Strong cross-functional collaborator - able to work across supply, support, sales, product, and leadership to

drive outcomes for customers

A growth mindset: treats ambiguity and problems as things to solve, not blockers to escalate and wait on

AI-native - actively and fluently uses AI tools (Claude, ChatGPT, etc.) in daily work, and is quick to adopt

new AI tooling as it becomes available

Excellent communication skills - able to build relationships with key decision-makers and explain complex

issues simply and clearly

Comfortable with ambiguity, change, and building processes from scratch in a startup environment

Investing in you 🙏

Competitive Salary, Stock Options, and Performance-based Bonuses
Fully Remote
Comprehensive Medical, Vision and Dental Insurance

At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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More about this job

Responsibilities

The Customer Success Manager will own the post-sale relationship with partners, serving as the primary point of contact from onboarding through renewal. They will leverage AI tools to monitor account health, drive product feedback, and ensure growth while collaborating across internal teams.

Requirements

Candidates must have 3–5+ years of experience in customer success or account management, ideally within the logistics or supply chain sector. Proficiency in technical integrations, API understanding, and a fluent, AI-native approach to daily workflows are required.

Skills

Customer Success
Account Management
Logistics
Supply Chain Operations
API
Technical Integrations
ARR
Churn Management
NPS
AI Tools
Cross-functional Collaboration
Relationship Management
Data Analysis
Process Building
Communication Skills

Benefits

Competitive Salary
Stock Options
Performance-based Bonuses
Fully Remote
Comprehensive Medical Insurance
Vision Insurance
Dental Insurance

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Post-sale Relationship
Onboarding
Renewal
Account Health
AI-native
Claude
ChatGPT
Logistics
Last-mile Delivery
Supply Chain
API
Technical Integrations
ARR
Churn
NPS
QBR
Cross-functional
Startup
Process Building

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