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Added 1 hour ago
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Assistant Lodge Manager
Dexterra
Edmonton, AB
- Up to $31 CAD / hour
- Full-time
Support in overseeing daily site operations across culinary, housekeeping, front desk, maintenance coordination, travel administration, and guest services.
Added 3 hours ago
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NIGHT AUDIT
Crescent Hotels & Resorts
Tecumseh, ON
- Part-time
Previous front desk experience in a hotel is preferred
Added 3 hours ago
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Guest Relations Manager (Parental Leave Contract | November 1, 2026 - October 31, 2027)
AccorHotel
Vancouver, BC
- Full-time
Lead and support all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, Guest Services, and Fairmont Gold, ensuring adherence to service…
Added 7 hours ago
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(CAN) Customer Service Desk Associate
Walmart
Williams Lake, BC
- Full-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and…
Added 10 hours ago
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Guest Services Representative
Hotel Equities Group, LLC
Medicine Hat, AB
- Part-time
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Added 10 hours ago
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Guest Services Representative
Hotel Equities Group, LLC
Nanaimo, BC
- Full-time
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Added 10 hours ago
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Guest Services Representative
Hotel Equities Group, LLC
Guelph, ON
- Full-time
Added 10 hours ago
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Night Auditor
Hotel Equities Group, LLC
Guelph, ON
- Full-time
Frequently standing up behind the desk and front office areas.
Added 10 hours ago
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Night Auditor
Hotel Equities Group, LLC
Bracebridge, ON
- Full-time
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Added 10 hours ago
Sales Assistant (Jaguar-Land Rover Richmond)
Go Auto
Richmond, BC
…multitask and prioritize will ensure a seamless flow at the front desk, leaving customers with the impression of a well-oiled…
Added 11 hours ago
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QA/QC Manager
Promart Industrial
Sarnia, ON
- Full-time
This is not a position for someone who wants to manage quality from behind a desk.
Added 16 hours ago
Bellperson
Rosewood Hotel Group
Vancouver, BC
Escort guests to the Front Desk and introduce guests to the Front Desk Agent or use technology.
Added 18 hours ago
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(CAN) General Merchandise Associate
Walmart
Calgary, AB
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 19 hours ago
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(CAN) General Merchandise Associate
Walmart
Winnipeg, MB
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 19 hours ago
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(CAN) General Merchandise Associate
Walmart Canada
Winnipeg, MB
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 19 hours ago
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(CAN) General Merchandise Associate
Walmart Canada
Calgary, AB
- Contract
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 22 hours ago
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Front End - Cashier
Sobeys
Brentwood Bay, BC
- Full-time
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 23 hours ago
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Part-Time Front End - Cashier
Sobeys
Lethbridge, AB
- Part-time
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 1 day ago
Guest Service Representative/Reservations Agent
Wickaninnish Inn
Tofino, BC
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 1 day ago
Night Auditor
Wickaninnish Inn
Tofino, BC
Join our Front Office Team as a Night Auditor where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 1 day ago
Dental Administrator (Kitchener, Waterloo, or Cambridge)
Passion Dental Group Inc.
Kitchener, ON
Experience: 1+ years of dental administration, medical front-desk, or high-end hospitality/customer service experience preferred.
Added 1 day ago
Associate Dentist
Passion Dental Group Inc.
Saskatoon, SK
Collaborate closely with dental hygienists, assistants, and front desk team members to deliver seamless, efficient, and high-quality patient care in a positive environment.
Added 1 day ago
Associate Dentist - Partnership Opportunity | Signing Bonus
Passion Dental Group Inc.
Mill Bay, BC
Collaborate closely with dental hygienists, assistants, and front desk team members to deliver seamless, efficient, and high-quality patient care in a positive environment.
Added 1 day ago
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Cashier Team Member (Front End Service) - Full Time
Whole Foods Market
Oakville, ON
- Full-time
…functions, bagging groceries, and working at the customer service desk. Works to maintain attractive customer service displays and support the Whole Foods Market Customer Service vision.…
Added 1 day ago
Front End - Cashier
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saanichton, BC
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries

Burrard

Reservations Agent

Whistler, BC, Canada

Up to $25 CAD / hour · Full-time

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Job details

Pay: Up to $25 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 10, 2026

Original job description

Join the Crystal Lodge Team as a Reservations Agent!

Love Whistler?

Love hospitality?

Great at turning enquiries into bookings? We might have just the role for you!

At the Crystal Lodge, we’re all about creating awesome Whistler experiences. Located in the heart of Whistler Village and surrounded by stunning mountain scenery, we offer guests the perfect base for their next adventure.

We’re looking for a full-time Reservations Agent to join our friendly team. If you have experience in reservations, sales, or front desk operations, enjoy connecting with people, and love sharing your local knowledge, we’d love to hear from you!

This is more than taking bookings. You’ll play an important role in shaping our guests’ experiences before they even arrive, while helping us make the most of our rooms, rates, and revenue opportunities.

What You'll Be Doing

Own the reservations experience: Manage day-to-day reservations enquiries by phone and email, creating bookings through our in-house reservations system.
Keep things running smoothly: Monitor bookings, rate guarantees, packages, and online travel agency extranets to ensure everything is accurate and up to date.
Make every booking count: Identify opportunities to improve reservation processes, enhance the guest experience, and maximise hotel revenue.
Make arrivals seamless: Act as a key link between the reservations process and our Front Desk team, resolving guest queries before arrival.
Share your knowledge: Support the Front Desk team when needed, including reservations training as directed by the Reservations Coordinator and/or Director of Sales & Marketing.
Keep our rooms available: Manage hotel availability across GDS channels, online travel agency extranets, and our website as required.
Be a team player: Support our Sales Coordinator and Sales & Marketing Coordinator with group enquiries, weddings, and events when needed.
Do your bit for the planet: Support our environmental commitments through responsible waste separation, water and energy conservation, and participation in green initiatives.

What We're Looking For

You don't need to know everything on day one, but you'll bring a positive attitude, a willingness to learn, and a genuine interest in delivering great hospitality.

Ideally, you'll have:

Experience in hotel reservations and/or front desk operations, preferably within a medium-sized property, with a strong understanding of customer service and sales.
Post-secondary education or equivalent experience.
A track record of contributing to improvements in service quality and operational standards.
A proactive, energetic approach, with the ability to recognise opportunities to enhance the guest experience and drive revenue.
A strong work ethic and the confidence to take ownership of your responsibilities.
Excellent organisational and time-management skills, with the ability to juggle competing priorities while remaining calm and professional.
Strong computer skills, including Microsoft Outlook, Word, and Excel, along with experience using hotel operating systems and software.
Excellent attention to detail and the ability to meet deadlines in a busy environment.
Strong written and verbal communication skills.
A collaborative mindset and a positive attitude that makes working together enjoyable.

Most importantly, you'll understand that great guest experiences start long before guests walk through our doors!

Why Work With Us?

We believe that creating awesome Whistler experiences starts with taking care of the people who make them happen.

As a member of the Crystal Crew, you'll enjoy:

Team Member discounts at Beacon Pub & Eatery and Table Nineteen at Nicklaus North.
Extended health benefits to support your wellbeing.
Shared staff housing is available!
A complimentary annual hotel stay - because you deserve a little Whistler getaway, too!
Access to summer and winter programs to help you make the most of life in Whistler.
Golf discounts at GolfBC courses.
Service awards, celebrations, and year-round team events!

Ready to Join the Crystal?

If you're passionate about hospitality, enjoy working with people, and love all things Whistler, we'd love to hear from you!

Bring your experience, your ideas, and your positive attitude. Together, we'll keep creating awesome Whistler experiences, one booking at a time.

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More about this job

Responsibilities

Manage daily reservation enquiries and bookings while ensuring accurate hotel availability across all booking channels. Act as a key link between the reservations process and the front desk team to resolve guest queries and maximize revenue opportunities.

Requirements

Requires experience in hotel reservations or front desk operations and strong computer skills including Microsoft Office. Candidates should possess excellent organizational abilities, a proactive approach to guest service, and a willingness to learn.

Skills

Reservations management
Customer service
Sales
Front desk operations
Communication
Time management
Organizational skills
Microsoft Outlook
Microsoft Word
Microsoft Excel
Hotel operating systems
Revenue management
Attention to detail
Problem solving
Collaboration

Benefits

Team member discounts
Extended health benefits
Shared staff housing
Complimentary annual hotel stay
Summer and winter programs
Golf discounts
Service awards
Team events

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Whistler
Front Desk
Sales
Revenue Management
GDS
Online Travel Agency
Extranet
Microsoft Outlook
Microsoft Word
Microsoft Excel
Customer Service
Operational Standards
Waste Separation
Energy Conservation
Group Enquiries
Events
Time Management
Communication Skills

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