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Added 1 min ago
TT
Assistant Store Manager in Training Winners - Ancaster Power Centre
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Burton

Keyholder

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.

As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

The Breakdown:

Burton is looking for social individuals to spread the stoke as part of our retail team at our Montreal store. Our team is the Jake-blue thread that connects our brand to your community and the snowboarding community at large. Our Keyholders provide invaluable connections to our customers every day. Each store store carries a unique vibe, tells a compelling story, and hosts events tailored to the community in which they sit.

Are you passionate about assisting riders of all ages, ability levels and backgrounds? Do you embrace the outdoor community and the gear required to get out there? Do you simply enjoy helping people find what they seek? Are you a story-teller – whether it’s about product, your first day on a board or last night’s rad concert? Then you’ll feel right at home on our team of fun-seekers and shredders! You’ll be working alongside a tremendous group of people who know how to work hard while having as much fun as possible.

Burton’s fun benefits include discounted season pass (your choice), paid company ride days, generous product discounts, free demo equipment, special company events, generous pro deals throughout the outdoor sports industry (ride, ski, mountain bike, camp, hike and more). Your beanies, hats, and flannels are welcome (but not required) in our casual work environment.

This is a full-time, hourly position.

You’re excited about this role because you will:

Drive a platinum experience for each Burton customer
Strive to achieve store sales goals
Open & close the store in the absence of the Store Manager and Assistant Manager
Take an active role in coaching and developing Store Associates
Demonstrate enthusiasm and eagerness to stay current on all products, moments, stories and events
Assist your team in executing all daily retail operations to support a smooth functioning store
Be an active member of the local community by attending and supporting in-store events
Model flexibility by working nights, weekends and holidays to meet the needs of the business
Perform various store tasks including point of sale operation, shipping and receiving, stocking the floor, housekeeping duties and building visual displays as necessary
Uphold all company policies

You’ll be successful here by:

Advocating for Burton by sharing the stories, energy and the innovation that define our brand
Acting as a role model for all Store Associates
Engaging each customer and delivering the best experience possible
Developing into a true resource for both the local community and community-at-large
Possessing a growth mindset and love of learning
Contributing to a high energy environment
Assisting customers in finding solutions that best meet their needs
Embracing the snowboarding community and sport, whether you are a seasoned rider or have never been on snow
Showing up every day with a high level of integrity and dependability
Remaining open-minded and coachable

We’re excited about your qualifications:

1-2 years of Keyholder or sales lead experience or an equivalent role at a retail store is strongly desired
2+ years of customer service experience, preferably with a specialty or sales driven environment
You are outgoing, social and enjoy engaging others
You are of legal working age
Able to effectively communicate with internal team members and external customers
Physical requirements include the ability to twist, bend, squat, go up and down stairs, reach, safely lift 50pounds, climb a ladder and stand for extended period of time without assistance
Prior experience in customer facing roles such as retail, customer/guest service, or food and beverage industry a plus, but not required

Though we wish we could reach out to all applicants personally, you will only be contacted directly should you be chosen to move forward in the process. Candidates not chosen for this particular opportunity are encouraged to check back often for other roles as they are posted. Keep trying!

Work Location Eligibility: Burton Snowboards is currently able to hire for this position in the following states: California, Colorado, Connecticut, Washington D.C., Florida, Idaho, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Utah, Vermont, Washington, West Virginia, and Wisconsin. Candidates MUST reside in one of these locations at the time of hire.

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More about this job

Responsibilities

The Keyholder is responsible for driving a platinum customer experience, achieving sales goals, and managing daily retail operations. They also provide leadership by coaching associates and ensuring the store is properly opened and closed.

Requirements

Candidates should have 1-2 years of retail leadership experience and 2+ years of customer service experience. Applicants must be able to perform physical tasks such as lifting 50 pounds and standing for extended periods.

Skills

Retail operations
Customer service
Sales
Coaching
Team leadership
Point of sale
Inventory management
Visual merchandising
Communication
Problem solving
Community engagement
Product knowledge
Flexibility
Time management
Organization

Benefits

Discounted season pass
Paid company ride days
Product discounts
Free demo equipment
Special company events
Pro deals

Visa sponsorship

Not detected in the job text

Keywords

Retail
Snowboarding
Sales Lead
Customer Experience
Keyholder
Store Operations
Merchandising
Inventory
Coaching
Leadership
Outdoor Industry
Point of Sale
Community Building
Brand Advocacy
Retail Management

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