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Added 5 hours ago
AH
Coop Work Experience Student
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Internship
…Knowledge of other computer applications (Power BI, Tableau, SQL, machine learning, data analysis, data analytics, business intelligence). Knowledge of at least one programing language is…
Added 6 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Added 6 hours ago
RB
Senior Platform Automation Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Microservices Architecture, Python (Programming Language), Red Hat OpenShift, RESTful API Design, RESTful APIs, Software Development, Structured Query Language (SQL), Terraform (Software)
Added 6 hours ago
RB
2027 Capital Markets, Global Equities, AI Engineer (16 Months, Co-op)
Royal Bank of Canada
Toronto, ON
- Full-time
Added 8 hours ago
J
Senior Software Developer (C#/.NET and React)
Jobgether
Canada
- Up to $120,000 CAD / year
- Full-time
…and next steps. Our partner is looking for a Senior Software Developer (C#/.NET and React) based in…
Added 9 hours ago
M
Support Specialist - AI Applications
Marsh
Toronto, ON
- Full-time
…experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of…
Added 9 hours ago
UO
Data Analyst
University of Waterloo
Waterloo, ON
- Full-time
The Data Analyst is the lead developer of reports and analytics derived from the complex student information systems (SIS) to support, facilitate, and enhance decision-making, planning, and…
Added 10 hours ago
S
Research Associate 2 (SRI) - Physical Sciences - Regular Full-Time 2026-19189 (2026-19189)
Sunnybrook
Toronto, ON
- Full-time
Proficiency in scientific programming and analysis tools, including MATLAB, Python, R, Tableau, SQL, and/or neuroimaging software such as FSL, SPM, AFNI, or similar platforms.
Added 10 hours ago
Capital & Maintenance Program Analyst
Toronto Hydro
Toronto, ON
Knowledge of Microsoft programming languages (such as VBA or SQL) to support data analytics is an asset.
Added 11 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Waterloo, ON
- Full-time
Develop, modify, and implement application fixes using CL programs and SQL queries.
Added 11 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Richmond Hill, ON
- Full-time
Develop, modify, and implement application fixes using CL programs and SQL queries.
Added 11 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Mississauga, ON
- Full-time
Develop, modify, and implement application fixes using CL programs and SQL queries.
Added 12 hours ago
GA
Solutions Engineer Intern
Geekplus America Inc
Markham, ON
- Internship
Added 13 hours ago
B
Technical Solutions Specialist
BusPlanner
Remote, Canada
- Full-time
- Remote
Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
Added 14 hours ago
A
Intermediate Software Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Intermediate Full Stack Software Developer, you will design, develop, test, and maintain robust application features across the full software development lifecycle to optimize…
Added 14 hours ago
M
Cloud Solution Architect - AI Apps - Full-time LOA backfill
Microsoft
Calgary, AB · Vancouver, BC
- Full-time
Data-specific expertise in Azure SQL Data (IaaS/PaaS), cloud migrations, open-source databases, cloud-scale analytics, data governance, and Azure Open AI.
Added 14 hours ago
H
Consultant Business Systems
HSBC
Toronto, ON
- Full-time
The team needs an experienced IBM i (iSeries / AS400) Developer/ Support person who is a highly motivated individual with positive and proactive attitude, confident to interact directly…
Added 14 hours ago
TT
Software Architect
trane technologies
Montreal, QC
- Full-time
Experience working with SQL and NoSQL databases such as PostgreSQL, MySQL, DynamoDB, or MongoDB.
Added 15 hours ago
A
Senior Software Engineer
AspiringIT
Kitchener, ON
- Full-time
Strong experience with SQL and database technologies such as PostgreSQL and BigQuery.
Added 15 hours ago
E
Finance Business & Data Analyst
eTeam
Montreal, QC
- Contract
…FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules (DQRs) for the systems used by the Finance and Tax departments. This…
Added 15 hours ago
RC
Développeur.se de logiciels sénior / Senior Software Developer
RIEDEL Communications
Laval, QC
- Internship
Les technologies utilisées incluent notamment : Git, Jira, Docker, Python3, SQL, Grafana, Bootstrap et GitLab CI/CD.
Added 16 hours ago
P
Senior Software Engineer - Java/React
PointClickCare
Mississauga, ON
- Full-time
Expertise in design, optimization, and scaling for relational (SQL) database
Added 16 hours ago
P
Principal Software Engineer
PointClickCare
Mississauga, ON
- Full-time
Expertise in design, optimization, and scaling for relational (SQL) database
Added 16 hours ago
TE
Operations Intelligence & Analytics Specialist
TC Energy
Calgary, AB
- Full-time
Experience with Power BI, Excel, Power Query, SQL, Python, or similar tools, and with Microsoft 365, SharePoint, Power Automate,
Added 16 hours ago
I
Product Marketing Manager
Improvado
Remote, Canada
- Full-time
- Remote
What we sell: extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance - taxonomy, naming, data-quality rules; warehouse and storage;…

BusPlanner

Technical Solutions Specialist

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations, while building the technical depth needed to take on increasingly complex, higher-level work over time.

Key Responsibilities

Configuration & Implementation

Configure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs.
Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
Support new feature rollouts, product updates, and upsell installations across all product lines.
Help build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly).

Client & Cross-Functional Collaboration

Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
Communicate clearly with clients to understand reported issues, set expectations, and confirm resolution.
Help build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team.

Product Support & Troubleshooting

Diagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.
Investigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.

Reporting & Compliance Support

Assist with government and ministry reporting cycles and related data validation as required.
Support seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned.

3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
Excellent written and verbal communication skills, with a client-service mindset.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.

Competitive salary and performance-based bonuses.
Full health and wellness benefits.
Flexible work hours and remote-friendly setup.
Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.

Apply About employer

More about this job

Responsibilities

Configure and implement BusPlanner products, troubleshoot client issues across the product suite, and support updates, feature rollouts, and installations. Collaborate with clients and internal teams, maintain technical documentation, and assist with reporting, data validation, and seasonal system processes.

Requirements

Requires 3–5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role, along with strong troubleshooting, analytical, communication, and organizational skills. SaaS experience is expected; familiarity with databases, SQL, or system administration is an asset, while experience in K–12 transportation, education technology, or SaaS support is a plus.

Skills

Technical Troubleshooting
Software Configuration
Software Implementation
Client Support
SaaS Applications
Systems Integration
Single Sign-On (SSO)
Data Management
Database Concepts
SQL
System Administration
Analytical Skills
Technical Documentation
Cross-Functional Collaboration
Reporting and Data Validation
Client Communication

Benefits

Health and Wellness Benefits
Flexible Work Hours
Remote-Friendly Setup
Performance-Based Bonuses

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

BusPlanner
SaaS
SQL
Single Sign-On (SSO)
System Configuration
Software Implementation
Technical Support
Troubleshooting
Systems Integration
Routing
Scheduling
Student Data
GPS and Live Tracking
Reporting
Data Validation
User Roles
Workflows
Forms
Subscriber Notifications
Localization
Product Updates
Upsell Installations
Technical Documentation
K–12 Transportation
Education Technology
School-Year Setup
Grade Rollovers
Government and Ministry Reporting

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