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Added 4 days ago
E
Cylinder Assembler
Emerson
Brantford, ON
- Full-time
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including…
Added 4 days ago
OT
Sr. Quality Assurance Developer
Open Text Corporation
Richmond Hill, ON
- Other
We are seeking a highly skilled Senior QA Developer to join the Trading Grid Translation Services (TGTS) engineering team. This role is responsible for ensuring the quality, reliability,…
Added 4 days ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 4 days ago
GA
Solutions Engineer Intern
Geekplus America Inc
Markham, ON
- Internship
…eventually lead multiple projects or workstreams with guidance from senior team…
Added 4 days ago
AS
Senior Project Manager – VR & Immersive Training (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
Senior Project Manager / Scrum Master – VR & Immersive Training
Added 4 days ago
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Technical Solutions Specialist
BusPlanner
Remote, Canada
- Full-time
- Remote
Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
Added 4 days ago
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Graduate Process Engineer
Worley
Sarnia, ON
- Full-time
…standards, and customer expectations. Under the guidance of senior engineers and project leaders, you will support the preparation of engineering deliverables, participate in technical…
Added 4 days ago
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Senior Building Design (CSA) Specialist
Fluor
Vancouver, BC
- Full-time
Intermediate computer and software skills to include the use of word processing, e-mail, spreadsheet and electronic presentation programs
Added 4 days ago
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Senior Project Logistics Specialist
Fluor
Vancouver, BC
- Full-time
Ability to work with supply chain and logistics software
Added 4 days ago
M
Cloud Solution Architect - AI Apps - Full-time LOA backfill
Microsoft
Calgary, AB · Vancouver, BC
- Full-time
…lead deep technical architecture discussions and engage with senior customer executives, enterprise architects, platform engineers and developers. You will collaborate with a variety of…
Added 4 days ago
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Senior Maintenance Scheduler
Thales
Halifax, NS
- Full-time
Thales has a vacancy for a Senior Maintenance Scheduler, reporting to the Coastal Planning Team Lead, leads the day-to-day activities of the Coastal Scheduling team in coordinating,…
Added 4 days ago
TT
Senior iOS Developer - AI First Development
Tech Talent International
Toronto, ON
- Contract
…mid-sized organizations in Canada/US. We are currently hiring a Senior iOS Developer - AI First Development for our consulting client, working for a major Sports Broadcasting client in…
Added 4 days ago
NE
Senior QA Analyst (12 months Contract)
Nelson Education LTD
Remote, Canada
- Contract
- Remote
The Senior Quality Assurance Analyst works closely with product, development, design, infrastructure, and other QA team members to deliver reliable and accessible digital learning products.…
Added 4 days ago
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Senior Java Engineer - Kafka & Distributed Systems
Hays
Toronto, ON
- Contract
A leading organization is seeking to add one Senior Software Developer to its technology team. The team collaborates closely across Canada, the US, and India in a fast-paced environment…
Added 4 days ago
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Senior DevOps Engineer
iCOUNTER
Remote, Canada
- $136,000 to $170,000 CAD / year
- Full-time
- Remote
Own and evolve CI/CD pipelines so software releases are automated, repeatable, and low-risk
Added 4 days ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Vancouver, BC
- Full-time
Salesforce certifications (e.g., Platform Developer I/II, Platform App Builder, Architect certifications) are considered an asset.
Added 4 days ago
A
Senior Project Manager
Atimi
Remote, Canada
- $123,000 to $200,000 CAD / year
- Full-time
- Remote
The successful candidate will initially join as a Senior Project Manager, with promotion to Director of Project Management upon demonstrating the leadership and performance required to lead…
Added 4 days ago
V
Staff Information Security Engineer - Threat Detection & Response
Visier
Remote, Canada
- Full-time
- Remote
This senior technical IC role owns Visier’s threat detection and response capabilities end-to-end - driving the overarching strategy, tooling engineering, detection content, and incident…
Added 4 days ago
LI
Director of Enterprise Sales (New Business)
Loopio Inc.
Remote, Canada
- $288,000 to $324,000 CAD / year
- Full-time
- Remote
Forecast with Precision: Work with the Senior Leadership Team to set ambitious targets, develop accurate sales forecasts, and report on progress to the company and the Board of Directors.
Added 4 days ago
TI
Uipath Sr.Dev
Themesoft Inc.
Toronto, ON
- Contract
Added 4 days ago
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Senior Software Developer
Botpress
Montreal, QC
- Full-time
As a Senior Software Developer at Botpress, you’ll be at the forefront of developing innovative solutions that drive the future of conversational AI. As a senior member of the engineering…
Added 4 days ago
RU
Management Consulting Director, Technology
RSM US LLP
Toronto, ON
- Full-time
Develop trusted relationships with senior executives, including CIOs, CTOs, CFOs, COOs, and other business and technology leaders.
Added 4 days ago
P
Senior Software Engineer - Java/React
PointClickCare
Mississauga, ON
- Full-time
Strong track record building and shipping production software in modern languages
Added 4 days ago
A
Senior Software Developer, Frontend
Autodesk
Toronto, ON
- Full-time
We’re looking for an experienced Senior Frontend Engineer with strong expertise across all aspects of frontend development to join the Autodesk Assistant engineering platform team. Autodesk…
Added 4 days ago
TC
Senior Software Engineer - Thrive Creative
Thrive Creative Inc
Calgary, AB
- $80,000 to $110,000 CAD / year
- Full-time
Thrive Creative is hiring a Senior Software Engineer who likes variety and wants to lead. You'll set the technical direction for, and mentor, our growing team of intermediate and junior…

BusPlanner

Technical Solutions Specialist

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations, while building the technical depth needed to take on increasingly complex, higher-level work over time.

Key Responsibilities

Configuration & Implementation

Configure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs.
Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
Support new feature rollouts, product updates, and upsell installations across all product lines.
Help build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly).

Client & Cross-Functional Collaboration

Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
Communicate clearly with clients to understand reported issues, set expectations, and confirm resolution.
Help build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team.

Product Support & Troubleshooting

Diagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.
Investigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.

Reporting & Compliance Support

Assist with government and ministry reporting cycles and related data validation as required.
Support seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned.

3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
Excellent written and verbal communication skills, with a client-service mindset.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.

Competitive salary and performance-based bonuses.
Full health and wellness benefits.
Flexible work hours and remote-friendly setup.
Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.

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More about this job

Responsibilities

Configure and implement BusPlanner products, troubleshoot client issues across the product suite, and support updates, feature rollouts, and installations. Collaborate with clients and internal teams, maintain technical documentation, and assist with reporting, data validation, and seasonal system processes.

Requirements

Requires 3–5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role, along with strong troubleshooting, analytical, communication, and organizational skills. SaaS experience is expected; familiarity with databases, SQL, or system administration is an asset, while experience in K–12 transportation, education technology, or SaaS support is a plus.

Skills

Technical Troubleshooting
Software Configuration
Software Implementation
Client Support
SaaS Applications
Systems Integration
Single Sign-On (SSO)
Data Management
Database Concepts
SQL
System Administration
Analytical Skills
Technical Documentation
Cross-Functional Collaboration
Reporting and Data Validation
Client Communication

Benefits

Health and Wellness Benefits
Flexible Work Hours
Remote-Friendly Setup
Performance-Based Bonuses

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

BusPlanner
SaaS
SQL
Single Sign-On (SSO)
System Configuration
Software Implementation
Technical Support
Troubleshooting
Systems Integration
Routing
Scheduling
Student Data
GPS and Live Tracking
Reporting
Data Validation
User Roles
Workflows
Forms
Subscriber Notifications
Localization
Product Updates
Upsell Installations
Technical Documentation
K–12 Transportation
Education Technology
School-Year Setup
Grade Rollovers
Government and Ministry Reporting

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