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Added 5 days ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 5 days ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 5 days ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 5 days ago
IF
Opportunités d’emploi – Techniciens diesel
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Added 5 days ago
GO
Social Services Program Manager
Government of Manitoba
The Pas, MB
- Full-time
…people. Applicants are requested to self-declare at the time of…
Added 5 days ago
AH
Device Design Engineer
Avalon Holographics
AB · Edmonton, AB
- Full-time
Perform circuit simulation and analysis to evaluate device and pixel performance and support design optimization.
Added 5 days ago
DB
Support Services Supervisor - Family Connections
Dnaagdawenmag Binnoojiiyag Child & Family Services
ON · Rural Ramara, ON
- $81,765.3 to $112,941.57 CAD / year
- Full-time
Through culturally intelligent practices, this position reports to the Senior Manager of Support & Clinical Services. The Support Services Supervisor - Family Connections is responsible for…
Added 5 days ago
IF
Hiring T4
Impact Fulfillment Services
Hamilton, ON
- Full-time
…complex mechanical and electronic problems with minimal (if any) support, utilizing diagnostic computers/software when applicable.Performs remote triage with RCRC and customers to determine…
Added 5 days ago
SI
Community & Industry Engagement Specialist
Saskatchewan Indian Institute of Technologies (SIIT)
SK
- Full-time
The Community & Industry Engagement Specialist is responsible for working with clients to provide information and support in career planning, skills training, and employment or educational…
Added 5 days ago
BW
Registered Nurse (RN), Families In Recovery Program (FIR) - BC Women's Hospital and Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Provide education and support to clients, families and groups using a health promotion approach regarding matters such as pregnancy, the birth experience, postpartum, newborn care and…
Added 5 days ago
T
Hosting Systems Administrator
Thales
Ottawa, ON
- Full-time
…Thales Canada. In this role you will also provide infrastructure support and application deployment assistance to Engineering software support team as well as support for…
Added 5 days ago
GA
Solutions Engineer Intern
Geekplus America Inc
Markham, ON
- Internship
Develop calculations and models to support equipment sizing, capacity planning, and solution design.
Added 5 days ago
B
Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
Escalation point for management and resolution of stakeholder escalations to minimize operational risk. Proactively support reoccurring issues and drive cross functional alignment to ensure…
Added 5 days ago
M
AVP Strategy - Intermediary, Product, Institutional
Manulife
Toronto, ON
- Full-time
Added 5 days ago
S
Sales Representative
SLB
Calgary, AB
- Full-time
Collaborate with field sales teams to support account growth and closing activities.
Added 5 days ago
FW
General Manager
Fitness World Canada
Victoria, BC
- Full-time
We will contact applicants directly regarding their application.
Added 5 days ago
EP
Payroll & Benefits Administrator
East Penn Canada: Backup Power Division
Courtice, ON
- Full-time
…provider serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve…
Added 5 days ago
SC
Night shift Commercial Cleaner Full Time permanent position
ServiceMaster Clean of Canada
Windsor, ON
- Full-time
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this…
Added 5 days ago
B
Technical Solutions Specialist
BusPlanner
Remote, Canada
- Full-time
- Remote
…technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues,…
Added 5 days ago
C
Licensed Practical Nurse
Chartwell
Nanaimo, BC
- Full-time
Provide leadership and guidance to personal support workers and other care staff
Added 5 days ago
PC
Transfer Pricing - Financial Transactions, Manager
Pwc Canada
Toronto, ON
- Full-time
Use data and insights to inform conclusions and support decision-making, and embrace leveraging technology to help us deliver efficiently
Added 5 days ago
H
Global Payroll Transformation Business Analyst
Hays
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Our client is seeking an experienced HRIS Business Analyst to join our global Financial Application Support Team, which is responsible for supporting and evolving our strategic HR, payroll,…
Added 5 days ago
LP
Sessional Instructor - Computer Information Technology
Lethbridge Polytechnic
Lethbridge, AB
- Internship
…devices. Topics covered include development platforms and native application development with integration of mobile device…
Added 5 days ago
KD
Account Manager
Keurig Dr Pepper
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
Forecasting: Support internal and external forecasting capabilities to optimize inventory levels and forecast accuracy, and prepare sales forecasts for production planning;
Added 5 days ago
A
Intermediate Software Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Intermediate Full Stack Software Developer, you will design, develop, test, and maintain robust application features across the full software development lifecycle to optimize…

BusPlanner

Technical Solutions Specialist

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations, while building the technical depth needed to take on increasingly complex, higher-level work over time.

Key Responsibilities

Configuration & Implementation

Configure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs.
Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
Support new feature rollouts, product updates, and upsell installations across all product lines.
Help build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly).

Client & Cross-Functional Collaboration

Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
Communicate clearly with clients to understand reported issues, set expectations, and confirm resolution.
Help build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team.

Product Support & Troubleshooting

Diagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.
Investigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.

Reporting & Compliance Support

Assist with government and ministry reporting cycles and related data validation as required.
Support seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned.

3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
Excellent written and verbal communication skills, with a client-service mindset.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.

Competitive salary and performance-based bonuses.
Full health and wellness benefits.
Flexible work hours and remote-friendly setup.
Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.

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More about this job

Responsibilities

Configure and implement BusPlanner products, troubleshoot client issues across the product suite, and support updates, feature rollouts, and installations. Collaborate with clients and internal teams, maintain technical documentation, and assist with reporting, data validation, and seasonal system processes.

Requirements

Requires 3–5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role, along with strong troubleshooting, analytical, communication, and organizational skills. SaaS experience is expected; familiarity with databases, SQL, or system administration is an asset, while experience in K–12 transportation, education technology, or SaaS support is a plus.

Skills

Technical Troubleshooting
Software Configuration
Software Implementation
Client Support
SaaS Applications
Systems Integration
Single Sign-On (SSO)
Data Management
Database Concepts
SQL
System Administration
Analytical Skills
Technical Documentation
Cross-Functional Collaboration
Reporting and Data Validation
Client Communication

Benefits

Health and Wellness Benefits
Flexible Work Hours
Remote-Friendly Setup
Performance-Based Bonuses

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

BusPlanner
SaaS
SQL
Single Sign-On (SSO)
System Configuration
Software Implementation
Technical Support
Troubleshooting
Systems Integration
Routing
Scheduling
Student Data
GPS and Live Tracking
Reporting
Data Validation
User Roles
Workflows
Forms
Subscriber Notifications
Localization
Product Updates
Upsell Installations
Technical Documentation
K–12 Transportation
Education Technology
School-Year Setup
Grade Rollovers
Government and Ministry Reporting

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