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Added 11 mins ago
O
Environmental Specialist – Stack
Onterris
AB · CAN-Alberta-Edmonton
- Full-time
Follow established testing methods, procedures, and processes to help support consistent and reliable source testing
Added 26 mins ago
Document Governance Specialist (Hybrid)
First West
Langley (District), BC · Langley, BC
The Document Governance Specialist is responsible for overseeing the end-to-end process of document governance including the completion of the annual review cycle. This position is…
Added 26 mins ago
Director, Life Underwriting
The Canada Life Assurance Company
Canada
Own applicable risk and compliance obligations, including control execution, audit support, access reviews, business continuity and timely closure of action plans
Added 26 mins ago
QU
Data Governance Specialist
Queen's University
Kingston, ON
- $80,569 to $99,974 CAD / year
- Temporary
…students, research excellence and innovation. We are hiring a specialist in data governance and management who will play a crucial part in developing policies and standards, implement data…
Added 26 mins ago
TC
Senior / Principal Security Operations Specialist
TMC Canada
Montreal, QC
- $110,000 to $150,000 CAD / year
- Full-time
We are looking for a highly experienced Senior / Principal Security Operations Specialist to support a major international organization based in Montréal.
Added 41 mins ago
AU
Assistant, Dance Wardrobe and Costumes
Arts Umbrella
Vancouver, BC
- Part-time
…creatively, and realize their full potential. This commitment to access ensures that financial circumstances are never a barrier to experiencing the transformative power of high-quality…
Added 41 mins ago
UI
Inside Sales Specialist
UAP Inc.
Dryden, ON
- Full-time
…single large customer. This role delivers responsive, end-to-end support from initial inquiry through product sourcing, pricing, order placement, logistics coordination, delivery, and issue…
Added 41 mins ago
K
SEM Specialist
Klick
Toronto, ON
- Full-time
…advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and…
Added 41 mins ago
K
Post Production Producer
Klick
Toronto, ON
- Full-time
…advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and…
Added 55 mins ago
C
AI Enablement Specialist
CIMA+
Montreal, QC
- Full-time
We are looking for an AI Enablement Specialist to help drive the successful adoption of artificial intelligence across CIMA+. You will help employees integrate approved AI tools into their…
Added 55 mins ago
CT
IT Operations Specialist
Clutch Technologies Inc.
Mississauga, ON
- $55,000 to $70,000 CAD / year
We’re hiring an IT Operations Specialist to support our Wolfedale facility in Mississauga. In this newly created role, you’ll be the first point of contact for IT requests at the facility,…
Added 55 mins ago
TT
Senior Category Management Specialist
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $76,620 to $107,268 CAD / year
- Full-time
We’re looking for a dynamic and strategic professional to support sourcing and contracting efforts for all non-merchandise areas of the business. In this role, you will play a key part in…
Added 56 mins ago
C
AI Enablement Specialist
CIMA+
Montreal, QC
- Full-time
We are looking for an AI Enablement Specialist to help drive the successful adoption of artificial intelligence across CIMA+. You will help employees integrate approved AI tools into their…
Added 56 mins ago
K
Post Production Producer
Klick
Toronto, ON
- Full-time
…advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and…
Added 56 mins ago
E4
Business Development & Partnerships Lead
Empowered 4x
Brampton, ON
- Full-time
…strategic partnerships with local nonprofit organizations, business support organizations, and community-based institutions that have existing brick-and-mortar locations and are interested…
Added 56 mins ago
K
SEM Specialist
Klick
Toronto, ON
- Full-time
…advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and…
Added 1 hour ago
Director, Pipeline, Pacific Link
Trans Mountain
Calgary, AB
Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.
Added 1 hour ago
Senior Contracts Specialist
Trans Mountain
Calgary, AB
…driven individual to join our dynamic team as a Senior Contracts Specialist. In this position, you will play a key role in planning, implementing, and administrating contract awards. This…
Added 1 hour ago
Director, Facilities, Pacific Link
Trans Mountain
Calgary, AB
Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.
Added 1 hour ago
UI
Inside Sales Specialist
UAP Inc.
Dryden, ON
- Full-time
…single large customer. This role delivers responsive, end-to-end support from initial inquiry through product sourcing, pricing, order placement, logistics coordination, delivery, and issue…
Added 1 hour ago
HI
Information Security Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.
Added 1 hour ago
NB
Banking Advisor Mutual Fund Representative
National Bank of Canada
Longueuil, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 1 hour ago
HC
Can Fill and Seamer Specialist
Highbury Canco Corporation
Leamington, ON
- Full-time
…appreciation initiatives. Additionally, our employees have access to exclusive discounts at our Highbury Brand…
Added 1 hour ago
P
Outside Sales Specialist
ProxyLink
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
…dynamic, proactive, and relationship-oriented Outside Sales Specialist to support their continued business…
Added 1 hour ago
Senior Advisor Associate
The Canada Life Assurance Company
ON · Mississauga Ontario, ON
…Associate – someone who can provide exceptional client service and support to our Advisory teams to ensure a high level of accuracy and timely transactional…

BusPlanner

Technical Solutions Specialist

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations, while building the technical depth needed to take on increasingly complex, higher-level work over time.

Key Responsibilities

Configuration & Implementation

Configure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs.
Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
Support new feature rollouts, product updates, and upsell installations across all product lines.
Help build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly).

Client & Cross-Functional Collaboration

Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
Communicate clearly with clients to understand reported issues, set expectations, and confirm resolution.
Help build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team.

Product Support & Troubleshooting

Diagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.
Investigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.

Reporting & Compliance Support

Assist with government and ministry reporting cycles and related data validation as required.
Support seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned.

3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
Excellent written and verbal communication skills, with a client-service mindset.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.

Competitive salary and performance-based bonuses.
Full health and wellness benefits.
Flexible work hours and remote-friendly setup.
Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.

Apply About employer

More about this job

Responsibilities

Configure and implement BusPlanner products, troubleshoot client issues across the product suite, and support updates, feature rollouts, and installations. Collaborate with clients and internal teams, maintain technical documentation, and assist with reporting, data validation, and seasonal system processes.

Requirements

Requires 3–5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role, along with strong troubleshooting, analytical, communication, and organizational skills. SaaS experience is expected; familiarity with databases, SQL, or system administration is an asset, while experience in K–12 transportation, education technology, or SaaS support is a plus.

Skills

Technical Troubleshooting
Software Configuration
Software Implementation
Client Support
SaaS Applications
Systems Integration
Single Sign-On (SSO)
Data Management
Database Concepts
SQL
System Administration
Analytical Skills
Technical Documentation
Cross-Functional Collaboration
Reporting and Data Validation
Client Communication

Benefits

Health and Wellness Benefits
Flexible Work Hours
Remote-Friendly Setup
Performance-Based Bonuses

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

BusPlanner
SaaS
SQL
Single Sign-On (SSO)
System Configuration
Software Implementation
Technical Support
Troubleshooting
Systems Integration
Routing
Scheduling
Student Data
GPS and Live Tracking
Reporting
Data Validation
User Roles
Workflows
Forms
Subscriber Notifications
Localization
Product Updates
Upsell Installations
Technical Documentation
K–12 Transportation
Education Technology
School-Year Setup
Grade Rollovers
Government and Ministry Reporting

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