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Added 1 min ago
RB
Client Advisor
Royal Bank of Canada
Regina, SK
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
…next steps. Our partner is looking for a Bilingual Sales Ops Specialist based in Montreal, Quebec,…
Added 2 hours ago
RB
Mortgage Specialist
Royal Bank of Canada
Ottawa, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 2 hours ago
RB
Client Advisor
Royal Bank of Canada
Ottawa, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 2 hours ago
RB
Client advisor
Royal Bank of Canada
Regina, SK
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 2 hours ago
H
VMware Infrastructure Specialist
HCLTech
AB · Edmonton, AB
- $89,000 to $117,000 CAD / year
- Full-time
We are seeking a senior VMware Infrastructure Specialist to support a large-scale VMware modernization initiative. This role will be responsible for planning, designing, and implementing…
Added 2 hours ago
AA
Spécialiste des outils digitaux - Publications Techniques / Digital Tools Business Specialist - Technical Publications
Airbus Aircraft
Montreal, QC
- Full-time
Vous avez une expérience en support aux produits, vous avez travaillé dans le domaine de l’aéronautique et vous souhaitez évoluer et développer de nouvelles compétences? Ce poste est pour…
Added 2 hours ago
AA
Spécialiste Risque Électromagnétique / Electromagnetic Hazard Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…électromagnétique, de la conception à la certification, incluant le support à la production et à l'exploitation en…
Added 2 hours ago
AA
Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus Aircraft
Montreal, QC
- Full-time
…publique entre Laval (station de métro Montmorency) et Mirabel et application de…
Added 3 hours ago
DM
Control Systems Technical Specialist II
Discovery Mining Ltd
South Porcupine, ON
- Temporary
The Control Systems Technical Specialist II is a member of the Metallurgy team and is responsible for maintaining and improving the availability and integrity of the site industrial control…
Added 3 hours ago
M
Support Specialist - AI Applications
Marsh
Toronto, ON
- Full-time
This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes…
Added 3 hours ago
UO
Information Technology Specialist
University of Waterloo
Waterloo, ON
- Full-time
The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Arts. These…
Added 3 hours ago
UO
Career Advisor
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 3 hours ago
UO
Communications Specialist I
University of Waterloo
Waterloo, ON · Carl A. Pollock Hall
- Full-time
The Communications Specialist is a role responsible for contributing to the planning, development, delivery and evaluation of communications initiatives that support institutional…
Added 3 hours ago
A
Professionnel Intégration Systèmes Cybersécurité / Cybersecurity Systems Integration Professional
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…les équipes d'ingénierie systèmes avioniques et Flight Test Support d’Airbus basée à Mirabel, Québec…
Added 3 hours ago
E
Analyst III GCMSMS (Food Testing) - Eurofins Experchem Laboratories, Inc.
Eurofins
Toronto, ON
- Full-time
Reporting directly to the Department Head, the GC-MS/MS Specialist (Analyst III) will be responsible for providing advanced technical support and analysis within the Food Chemistry team for…
Added 3 hours ago
E
Scientific Specialist - Eurofins Experchem Laboratories, Inc.
Eurofins
Toronto, ON
- Full-time
The Scientific Specialist provides advanced scientific, technical, and operational leadership to support laboratory operations, research initiatives, and strategic business objectives.…
Added 3 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 3 hours ago
SH
Senior Communications and Government Relations Specialist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the Provincial Lead, Strategic Communications and Stakeholder Relations, the Senior Communications and Government Relations Specialist will:
Added 3 hours ago
CO
Family Support and Resource Advocate
City of Winnipeg
Winnipeg, MB
- Full-time
Under the supervision of the Sergeant, the Family Support and Resource Advocate will gather information from a variety of agencies to assist families of missing and murdered Indigenous…
Added 3 hours ago
Senior Communications and Government Relations Specialist
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Provincial Lead, Strategic Communications and Stakeholder Relations, the Senior Communications and Government Relations Specialist will:
Added 4 hours ago
RB
Mortgage Specialist
Royal Bank of Canada
Montreal, QC
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 4 hours ago
RB
Insurance Advisor - Life, Health & Wealth
Royal Bank of Canada
St. John's, NL
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 4 hours ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
Ottawa, ON
- Part-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 4 hours ago
A
Manufacturing Engineering Specialist
Actalent
Ottawa, ON · Nepean, ON
- $25 to $28 CAD / hour
- Contract
This role provides hands-on technical support for manufacturing equipment programming, automation, fixture design, and production process improvements. You will work closely with the…

BusPlanner

Technical Solutions Specialist

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations, while building the technical depth needed to take on increasingly complex, higher-level work over time.

Key Responsibilities

Configuration & Implementation

Configure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs.
Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
Support new feature rollouts, product updates, and upsell installations across all product lines.
Help build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly).

Client & Cross-Functional Collaboration

Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
Communicate clearly with clients to understand reported issues, set expectations, and confirm resolution.
Help build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team.

Product Support & Troubleshooting

Diagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.
Investigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.

Reporting & Compliance Support

Assist with government and ministry reporting cycles and related data validation as required.
Support seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned.

3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
Excellent written and verbal communication skills, with a client-service mindset.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.

Competitive salary and performance-based bonuses.
Full health and wellness benefits.
Flexible work hours and remote-friendly setup.
Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.

Apply About employer

More about this job

Responsibilities

Configure and implement BusPlanner products, troubleshoot client issues across the product suite, and support updates, feature rollouts, and installations. Collaborate with clients and internal teams, maintain technical documentation, and assist with reporting, data validation, and seasonal system processes.

Requirements

Requires 3–5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role, along with strong troubleshooting, analytical, communication, and organizational skills. SaaS experience is expected; familiarity with databases, SQL, or system administration is an asset, while experience in K–12 transportation, education technology, or SaaS support is a plus.

Skills

Technical Troubleshooting
Software Configuration
Software Implementation
Client Support
SaaS Applications
Systems Integration
Single Sign-On (SSO)
Data Management
Database Concepts
SQL
System Administration
Analytical Skills
Technical Documentation
Cross-Functional Collaboration
Reporting and Data Validation
Client Communication

Benefits

Health and Wellness Benefits
Flexible Work Hours
Remote-Friendly Setup
Performance-Based Bonuses

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

BusPlanner
SaaS
SQL
Single Sign-On (SSO)
System Configuration
Software Implementation
Technical Support
Troubleshooting
Systems Integration
Routing
Scheduling
Student Data
GPS and Live Tracking
Reporting
Data Validation
User Roles
Workflows
Forms
Subscriber Notifications
Localization
Product Updates
Upsell Installations
Technical Documentation
K–12 Transportation
Education Technology
School-Year Setup
Grade Rollovers
Government and Ministry Reporting

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