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Added 40 mins ago
M
Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Other
Offer technical advice and make informed recommendations leveraging product expertise, a comprehensive review of account needs and risks and colleagues with various appropriate specialties.
Added 1 hour ago
EI
Test Specialist - CDU
Ecolab Inc.
Calgary, AB
- Full-time
As a Test Specialist, you will play a critical role in validating and qualifying CoolIT's liquid cooling products and system components. Working closely with Engineering, Reliability,…
Added 2 hours ago
EC
Technical Product Specialist
Eaton Corporation
Toronto, ON
- Full-time
The Technical Product Specialist is responsible to provide timely and accurate drawings, materials information, engineering, pre and post shipment product support (UPS technical…
Added 2 hours ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
Translate business and operational needs into concrete technical solutions through a formal product roadmap
Added 3 hours ago
SA
Development Engineering Specialist
STELIA Aerospace North America
Lunenburg, NS
- Full-time
To provide Engineering support, direction and guidance in the setup and implementation of new product(s)/process(es) and revisions or modifications to existing product(s)/process(es).
Added 3 hours ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
Translate business and operational needs into concrete technical solutions through a formal product roadmap
Added 3 hours ago
NC
Auto Body Parts Specialist
NAPA CMAX
Moncton, NB
- Full-time
Our NAPA/CMAX Moncton store is looking for a full time Auto Body Paint Specialist
Added 3 hours ago
MM
Trade Compliance Analyst
MTU Maintenance Canada
Delta, BC
- Full-time
Support in managing the MTU Canada’s export/import control and licensing programs with Global Affairs Canada and other intergovernmental agencies in Canada, the U.S. Department of Commerce,…
Added 3 hours ago
M
Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Full-time
Offer technical advice and make informed recommendations leveraging product expertise, a comprehensive review of account needs and risks and colleagues with various appropriate specialties.
Added 4 hours ago
OEM Client Relationship Manager - Vancouver/Calgary
Scotiabank
Vancouver, BC
The OEM Client Relationship Manager is an automotive industry specialist in Dealer Finance who serves as a dedicated point of contact for a selected Original Equipment Manufacturer (OEM)…
Added 4 hours ago
I
Brand Technical Specialist (Solutions) - Hashicorp
IBM
Toronto, ON
- $144,000 to $194,400 CAD / year
- Full-time
The Solutions team serves as the primary technical resource and internal advocate for all Customers at HashiCorp, an IBM Company (HashiCorp). Through consultative engagement, we identify…
Added 4 hours ago
E
QA Specialist
Entrust
Ottawa, ON
- Full-time
Collaborate daily with developers, product owners, technical leads, project managers, support, and other QA team members to clarify requirements, acceptance criteria, risks, and release…
Added 4 hours ago
I
Brand Technical Specialist (Solutions) - Hashicorp
IBM
Ottawa, ON
- $144,000 to $194,400 CAD / year
- Full-time
The Solutions team serves as the primary technical resource and internal advocate for all Customers at HashiCorp, an IBM Company (HashiCorp). Through consultative engagement, we identify…
Added 5 hours ago
V
AI Onboarding Specialist
Vendasta
Saskatoon, SK
- Full-time
You’ll work with AI Automation Specialists, Product, Customer Success and Sales.
Added 5 hours ago
TH
MERCHANDISING SPECIALIST ONLINE
The Home Depot Canada
Toronto, ON
- Full-time
Reporting into the SR Merchant/ Divisional Product Merchant, the Merchandising Specialist works closely within merchandising’s 360 teams to execute merchandising business. The Merchandising…
Added 5 hours ago
RC
ServiceNow Architect
RSM Canada
Toronto, ON
- Full-time
Support technical discovery, solutioning, estimates, proposals, statements of work, demonstrations, and other business development activities.
Added 5 hours ago
TH
spécialiste, Marchandisage – Commerce électronique
The Home Depot Canada
Toronto, ON
- Full-time
Reporting into the SR Merchant/ Divisional Product Merchant, the Merchandising Specialist works closely within merchandising’s 360 teams to execute merchandising business. The Merchandising…
Added 5 hours ago
A
Specialiste en certification de système carburant avion / Fuel Certification Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 5 hours ago
S
Requirements Management Specialist
SkyAlyne
Ottawa, ON
- Full-time
Support the development and delivery of the functional, allocated, and product/services baselines.
Added 6 hours ago
S
Quality Inspector
Syntronic
Ottawa, ON
- Full-time
The Quality Specialist is responsible for ensuring that products, processes, and services meet IPC-A 610 quality standards and regulatory requirements. This role supports quality management…
Added 6 hours ago
TT
Systems Design Engineer III
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
…technology into reliable, manufacturable products. As a Design Specialist in Systems Engineering, you’ll lead the technical integration of complex camera projects, bringing electronics,…
Added 6 hours ago
BC
Financial Solutions Specialist - Burnaby Branch
Beem Credit Union
Burnaby, BC
- Full-time
Support financial milestones requiring judgment, technical expertise, and strategic insight.
Added 6 hours ago
R
Inside Sales Specialist
Rotork
Edmonton, AB
- Full-time
We are seeking a motivated and detail-oriented Inside Sales Specialist to join our dynamic sales team. In this role, you will be the vital link between our customers and our organization,…
Added 6 hours ago
GD
Manufacturing Engineering Specialist, Intermediate
General Dynamics Missions System International
Ottawa, ON
- Full-time
We're on the lookout for a dynamic and skilled Manufacturing Engineering Specialist to join our team in Ottawa. As a Manufacturing Engineering Specialist, you'll be at the heart of our…
Added 6 hours ago
GD
Manufacturing Engineering Specialist, Intermediate
General Dynamics Mission Systems–Canada
Ottawa, ON
- Full-time
We're on the lookout for a dynamic and skilled Manufacturing Engineering Specialist to join our team in Ottawa. As a Manufacturing Engineering Specialist, you'll be at the heart of our…

BusPlanner

Technical Solutions Specialist

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations, while building the technical depth needed to take on increasingly complex, higher-level work over time.

Key Responsibilities

Configuration & Implementation

Configure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs.
Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
Support new feature rollouts, product updates, and upsell installations across all product lines.
Help build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly).

Client & Cross-Functional Collaboration

Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
Communicate clearly with clients to understand reported issues, set expectations, and confirm resolution.
Help build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team.

Product Support & Troubleshooting

Diagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.
Investigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.

Reporting & Compliance Support

Assist with government and ministry reporting cycles and related data validation as required.
Support seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned.

3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
Excellent written and verbal communication skills, with a client-service mindset.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.

Competitive salary and performance-based bonuses.
Full health and wellness benefits.
Flexible work hours and remote-friendly setup.
Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.

Apply About employer

More about this job

Responsibilities

Configure and implement BusPlanner products, troubleshoot client issues across the product suite, and support updates, feature rollouts, and installations. Collaborate with clients and internal teams, maintain technical documentation, and assist with reporting, data validation, and seasonal system processes.

Requirements

Requires 3–5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role, along with strong troubleshooting, analytical, communication, and organizational skills. SaaS experience is expected; familiarity with databases, SQL, or system administration is an asset, while experience in K–12 transportation, education technology, or SaaS support is a plus.

Skills

Technical Troubleshooting
Software Configuration
Software Implementation
Client Support
SaaS Applications
Systems Integration
Single Sign-On (SSO)
Data Management
Database Concepts
SQL
System Administration
Analytical Skills
Technical Documentation
Cross-Functional Collaboration
Reporting and Data Validation
Client Communication

Benefits

Health and Wellness Benefits
Flexible Work Hours
Remote-Friendly Setup
Performance-Based Bonuses

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

BusPlanner
SaaS
SQL
Single Sign-On (SSO)
System Configuration
Software Implementation
Technical Support
Troubleshooting
Systems Integration
Routing
Scheduling
Student Data
GPS and Live Tracking
Reporting
Data Validation
User Roles
Workflows
Forms
Subscriber Notifications
Localization
Product Updates
Upsell Installations
Technical Documentation
K–12 Transportation
Education Technology
School-Year Setup
Grade Rollovers
Government and Ministry Reporting

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