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Added 13 mins ago
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3319 - Intermediate Salesforce Marketing Cloud Specialist
Amyantek
Toronto, ON
- Contract
Complex audience management - gather/understand business requirements → translate them into Salesforce language → actually set up the audiences. This end-to-end piece is important.
Added 43 mins ago
TS
Pre-Construction Specialist
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Support Design-Build and Construction Management projects through design and technical coordination
Added 2 hours ago
BT
Controller
Baker Tilly Canada
Windsor, ON
- Full-time
Experience building or maintaining Power BI dashboards for management reporting is an asset
Added 2 hours ago
BT
Senior Accountant, Publicly Traded Companies
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 4 hours ago
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Lead Mechanical Engineer
Englobe
Saskatoon, SK
- Full-time
Develops standards related to our mechanical engineering practice, ensuring best practices for project management and delivery;
Added 4 hours ago
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Communication & Social Media Specialist - VIE Contract
Sanofi
Toronto, ON
- Full-time
As Communication & Social Media Specialist VIE within our Sanofi Canada's Communications team, you’ll support internal and external communications across our three Business Units,…
Added 6 hours ago
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Spécialiste des outils digitaux - Publications Techniques / Digital Tools Business Specialist - Technical Publications
Airbus Aircraft
Montreal, QC
- Full-time
Added 6 hours ago
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Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus Aircraft
Montreal, QC
- Full-time
Added 6 hours ago
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Quality Assurance Specialist
Raytheon
Ottawa, ON
- Full-time
We are presently seeking a Quality Assurance Specialist to play a critical role in maintaining and enhancing our AS9100 and ISO 9001 Quality Management System (QMS). The ideal candidate…
Added 6 hours ago
DM
Control Systems Technical Specialist II
Discovery Mining Ltd
South Porcupine, ON
- Temporary
The Control Systems Technical Specialist II is a member of the Metallurgy team and is responsible for maintaining and improving the availability and integrity of the site industrial control…
Added 7 hours ago
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Analyst III GCMSMS (Food Testing) - Eurofins Experchem Laboratories, Inc.
Eurofins
Toronto, ON
- Full-time
Reporting directly to the Department Head, the GC-MS/MS Specialist (Analyst III) will be responsible for providing advanced technical support and analysis within the Food Chemistry team for…
Added 9 hours ago
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Sr. Cloud Applications Developer (AS/400)
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 9 hours ago
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Sr. Cloud Applications Developer (AS/400)
OpenText
Richmond Hill, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 9 hours ago
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Sr. Cloud Applications Developer (AS/400)
OpenText
Mississauga, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 9 hours ago
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Project Risk Manager
Hays
Toronto, ON
- $130,000 to $132,000 CAD / year
- Full-time
Hays is proud to partner with a leading global mining organization to recruit a Senior Specialist – Project Risk Management for a permanent opportunity based in Toronto, Ontario.
Added 9 hours ago
ML
Reliability Planner
Maple Leaf Foods Inc
ON · Hannon, ON
- $71,000 to $103,000 CAD / year
- Part-time
The Specialist, Asset Reliability Planning role at Heritage will be responsible for the development and implementation of a Proactive Maintenance Program based on sound reliability centered…
Added 10 hours ago
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Technical Solutions Specialist
BusPlanner
Remote, Canada
- Full-time
- Remote
The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner…
Added 11 hours ago
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Engineer - Ground Control
Vale
Canada
- Full-time
…Brazil. You will work collaboratively with multi-disciplinary technical studies and operations teams to meet safety and regulatory standards. In role, you will be part of a specialist team…
Added 11 hours ago
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Specialist, Technical - Business Planning Architecture
Vale
Canada
- Full-time
We are seeking a Specialist, Technical – Business Planning Architecture to join our Operating Model team in Toronto, Ontario or Sudbury, Ontario or Saint John’s, Newfoundland.
Added 11 hours ago
RB
Process Governance Specialist
Red Bull
Chilliwack, BC
- Full-time
PLC programming, industrial automation or reliability management certification an asset.
Added 12 hours ago
RB
Process Governance Specialist
Red Bull
Chilliwack, BC
- Full-time
PLC programming, industrial automation or reliability management certification an asset.
Added 13 hours ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
We’re looking for an IT Systems Support Specialist to join our growing company, Odyssey Trust! Our ideal candidate is someone who loves IT and wants to work with a great group of people.…
Added 13 hours ago
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Operations Intelligence & Analytics Specialist
TC Energy
Calgary, AB
- Full-time
…data, analytics, and artificial intelligence (AI) to improve asset performance, reliability, and…
Added 13 hours ago
BB
Product Data Specialist I
Best Buy Canada
Newmarket, ON
- Full-time
We’re looking for a detail-oriented Product Data Specialist to help manage and improve product information across our digital channels.
Added 13 hours ago
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Sr Specialist, Maintenance & Reliability
Nutrien
Calgary, AB
- Full-time
Analysis (RCA), defect elimination, equipment criticality assessments, risk-based maintenance, and asset lifecycle management

BusPlanner

Technical Solutions Specialist

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations, while building the technical depth needed to take on increasingly complex, higher-level work over time.

Key Responsibilities

Configuration & Implementation

Configure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs.
Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
Support new feature rollouts, product updates, and upsell installations across all product lines.
Help build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly).

Client & Cross-Functional Collaboration

Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
Communicate clearly with clients to understand reported issues, set expectations, and confirm resolution.
Help build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team.

Product Support & Troubleshooting

Diagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.
Investigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.

Reporting & Compliance Support

Assist with government and ministry reporting cycles and related data validation as required.
Support seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned.

3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
Excellent written and verbal communication skills, with a client-service mindset.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.

Competitive salary and performance-based bonuses.
Full health and wellness benefits.
Flexible work hours and remote-friendly setup.
Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.

Apply About employer

More about this job

Responsibilities

Configure and implement BusPlanner products, troubleshoot client issues across the product suite, and support updates, feature rollouts, and installations. Collaborate with clients and internal teams, maintain technical documentation, and assist with reporting, data validation, and seasonal system processes.

Requirements

Requires 3–5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role, along with strong troubleshooting, analytical, communication, and organizational skills. SaaS experience is expected; familiarity with databases, SQL, or system administration is an asset, while experience in K–12 transportation, education technology, or SaaS support is a plus.

Skills

Technical Troubleshooting
Software Configuration
Software Implementation
Client Support
SaaS Applications
Systems Integration
Single Sign-On (SSO)
Data Management
Database Concepts
SQL
System Administration
Analytical Skills
Technical Documentation
Cross-Functional Collaboration
Reporting and Data Validation
Client Communication

Benefits

Health and Wellness Benefits
Flexible Work Hours
Remote-Friendly Setup
Performance-Based Bonuses

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

BusPlanner
SaaS
SQL
Single Sign-On (SSO)
System Configuration
Software Implementation
Technical Support
Troubleshooting
Systems Integration
Routing
Scheduling
Student Data
GPS and Live Tracking
Reporting
Data Validation
User Roles
Workflows
Forms
Subscriber Notifications
Localization
Product Updates
Upsell Installations
Technical Documentation
K–12 Transportation
Education Technology
School-Year Setup
Grade Rollovers
Government and Ministry Reporting

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