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Added 4 mins ago
AH
Primary Care Paramedic
Alberta Health Services
Milk River, AB
- Full-time
…Core/Flex Primary Location: Milk River Health Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 13-OCT-2026 Employee Class: Regular Full Time…
Added 4 mins ago
AH
Advanced Care Paramedic
Alberta Health Services
Camrose, AB
- Part-time
…CeZ District 1 Casual Primary Location: Camrose EMS Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 01-DEC-2026 Employee Class: Casual/Relief Date…
Added 4 mins ago
AH
Primary Care Paramedic
Alberta Health Services
Camrose, AB
- Part-time
…CeZ District 1 Casual Primary Location: Camrose EMS Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 01-DEC-2026 Employee Class: Casual/Relief Date…
Added 4 mins ago
AH
Registered Nurse
Alberta Health Services
Canmore, AB
- Part-time
…lowering, carrying, pushing and pulling) as a regular part of the job. For example: lifting of approximately 30 pounds in and out of a vehicle on a regular basis and carrying this weight up…
Added 4 mins ago
FN
Assistant Professor - Electrochemical Engineering
FAMU National Alumni Association
ON · Ontario, Canada
- $125,000 to $160,000 CAD / year
- Full-time
…and signed) by the closing date. Submission guidelines and details on the automatic reference letter collection, including timelines, are available in the candidate…
Added 4 mins ago
AH
Pharmacy Assistant
Alberta Health Services
Beaverlodge, AB
- Part-time
…advancement, and continuing education. This is more than a job, it’s a chance to learn, lead, and make a meaningful difference every day. In addition to a competitive rate of pay, AHS…
Added 4 mins ago
AU
Security Guard - Hiring Event
Allied Universal
Toronto, ON
- $21 CAD / hour
- Full-time
Added 4 mins ago
AH
Health Care Aide
Alberta Health Services
Fort McMurray, AB
- Full-time
…Living Primary Location: Willow Square Continuing Care Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 13-OCT-2026 Employee Class: Regular Full Time…
Added 4 mins ago
DF
Store Manager | City Place
Decisive Farming by TELUS Agriculture
Winnipeg, MB
- Full-time
Looking for a career, not just a job? Does the idea of business leadership and community involvement excite you? Are you a natural-born trailblazer with a competitive spirit who loves to…
Added 6 mins ago
M
Dietary Aide Casual
Maquise
Belle River, ON
- Part-time
…comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.…
Added 6 mins ago
C
Mobile Mortgage Advisor – Bilingual
CIBC
Montreal, QC · Saint-Laurent-Place Vertu
- Full-time
…will only be required to be on-site on an occasional basis. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your…
Added 6 mins ago
C
Associate Financial Advisor - Rouyn-Noranda
CIBC
Rouyn-Noranda, QC · Principale & Perreault
- Full-time
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Added 6 mins ago
C
Financial Associate CIBC Wood Gundy
CIBC
Toronto, ON
- Full-time
The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs.…
Added 6 mins ago
C
Sr. Infrastructure Engineer - Patching
CIBC
Toronto, ON
- Full-time
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of…
Added 6 mins ago
C
Universal Banker - Secondment
CIBC
Fort McMurray, AB
- Full-time
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Added 6 mins ago
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Senior Audit Manager, Wealth Management
CIBC
Toronto, ON
- Full-time
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Added 6 mins ago
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Genesys Developer
BMO
Toronto, ON · YNG
- Full-time
Added 6 mins ago
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Business Development Manager
BMO
Vancouver, BC · WGA
- Full-time
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Sr. Application Developer - (Java / AWS / Payment Systems / Leadership)
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Toronto, ON · BMOPLACE
- Full-time
Added 6 mins ago
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Cloud Application Developer - (AWS / Banking/ Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
Added 6 mins ago
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Mortgage Specialist
BMO
Duncan, BC · Nanaimo, BC
- Full-time
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
Added 6 mins ago
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Manager, Margin Lending
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Toronto, ON · FCP
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Added 6 mins ago
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Associate Director, Investment Platform (Contract)
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Toronto, ON · FCP
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Mortgage Specialist
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- Full-time
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
Added 6 mins ago
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Mortgage Specialist
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Surrey, BC
- Full-time
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.

Butterfield Group

AVP, Operations

Moncton, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

Based in our Moncton, New Brunswick office and reporting to the VP, Operations, the AVP, Banking Operations is responsible for managing direct reports, planning, and organizing teams to maintain service levels within the department. This position works within the Operations management team to contribute to the development and implementation of the organization’s strategies, policies, and practices. This role may require working on shifts, after normal working hours, on weekends, and/or some public holidays.

About the Team

Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers include personal bank account holders, corporate, and wealth clients. Banking Operations is a fast-moving environment, where quality and accuracy are at the core of the team’s everyday activities.

Your responsibilities will include:

Managing day-to-day operations of the Operations teams, which includes but is not limited to: customer call back verification, wire payments and FX transactions, high value FX trades, standing instructions, local bank rejects, and EDI files. This also includes monitoring of dormant accounts, audit confirmations, and letters of credit reporting for corporate customers.
Monitoring and enforcing applicable processes, procedures, and policies, ensuring adherence to agreed service level agreements (SLAs.)
Managing the incident reporting process to ensure professional, prompt handling and resolution of issues.
Controlling operational expenses and meeting budget targets.
Maintaining effective communication with the VP, Operations, by reporting relevant details, providing updates about team concerns and successes, and escalating issues when necessary.
Preparing monthly statistical reports of task/volumes completed within the Operations teams while ensuring departmental key performance indicators (KPIs) and SLAs are consistently met.
Reviewing and updating procedure manuals and business continuity planning and organization charts whenever required to ensure resourcing and structure are effectively managed.
Communicating and managing job expectations, goal setting, and objectives for direct reports, and evaluating staff work performance in order to provide feedback, direction, and guidance.
Motivating and developing teams, while supporting and promoting strong cross-training initiatives. This also includes assessing staff to determine existing and future needs and providing and/or recommending training for employee development.
Participating in the implementation of new technology; establishing, maintaining, and monitoring ongoing performance of effective procedures and processes to support high-quality services to external and internal customers.
Managing team attendance and schedules to keep overtime costs within budget.
Ensuring Operations teams maintain a minimum internal audit rating of “Satisfactory”.
Acting as an escalation point for unresolved issues.
Assisting with other ad hoc duties as requested by the supervisor, manager, or department head.

Your qualifications and skills include:

At least ten years (10) years of broad banking experience, with at least five (5) years served in a supervisory or management role.
Strong problem-solving, leadership, decision-making, and organizational skills.
Proven managerial skills with the ability to prioritize, multi-task, mentor, coach, and motivate teams.
Prior experience effectively leading a team in a fast-paced and deadline driven environment.
Good command of the English language, both written and oral.
Proficient in office systems and computer software programs including Word, Excel, Outlook, PowerPoint with the ability to learn new systems with ease.

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values - approachable, collaborative, empowered and impactful - we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Visit www.butterfieldgroup.com/careers to view all opportunities and apply via our careers’ portal.

Closing Date : 20 October 2026

Let’s start a conversation.

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More about this job

Responsibilities

Manage day-to-day banking operations, including payments, foreign exchange transactions, account monitoring, reporting, incident resolution, budgets, and compliance with service levels and audit requirements. Lead and develop staff through performance management, scheduling, training, cross-training, and effective procedures, while supporting technology implementation and reporting to the VP of Operations.

Requirements

Requires at least 10 years of broad banking experience, including at least five years in a supervisory or management role. Candidates should have strong leadership, problem-solving, decision-making, and organizational abilities, experience leading teams in fast-paced environments, good written and spoken English, and proficiency with Microsoft Office applications.

Skills

Banking Operations
Team Leadership
Staff Management
Problem-Solving
Decision-Making
Organizational Skills
Prioritization
Multitasking
Mentoring
Coaching
Budget Management
Incident Management
Performance Reporting
Process Improvement
Microsoft Office

Benefits

Learning And Development Opportunities
Comprehensive Benefits

Visa sponsorship

Not detected in the job text

Keywords

Banking Operations
Wire Payments
Foreign Exchange Transactions
High-Value FX Trades
Standing Instructions
Electronic Data Interchange Files
Dormant Accounts
Audit Confirmations
Letters Of Credit
Service Level Agreements
Incident Reporting
Operational Expenses
Budget Targets
Key Performance Indicators
Business Continuity Planning
Performance Management
Staff Training
Cross-Training
Technology Implementation
Internal Audit
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

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