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Added 6 mins ago
Préposé(e) au service à la clientèle NUIT -ACT
Alimentation Couche-Tard
Saint-Calixte, QC
Full-time
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 6 mins ago
Service Manager
Wood Automotive Group
Calgary, AB
Full-time
Reporting to the General Manager, the Service Manager will be responsible for the overall leadership, performance, and day-to-day operations of the Service Department. This position plays a…
Added 6 mins ago
Human Resources Generalist
Culligan Quench Canada
Woodbridge, ON
$65,000 to $75,000 CAD / year
Full-time
Reporting to the Human Resources Manager, the Human Resources Generalist supports the day-to-day human resources operations across all Canadian locations. This role is responsible for a…
Added 8 mins ago
Machine Learning Engineer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
Reporting to the Senior Data Science Manager, we are seeking a full-stack Machine Learning Engineer to operationalize, deploy, and scale high-impact machine learning solutions and…
Added 8 mins ago
Development Manager - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) ensures the game feature delivery is on time and within budget. This DM will support and oversee the project schedule and…
Added 8 mins ago
Delivery Account Operations Associate - Site Lead
Xerox
Valcourt, QC
The Print Operations – Site Lead reporting to the Services Delivery Manager, serves as the primary on site representative at a designated customer location, ensuring seamless daily service…
Added 8 mins ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) within the art team ensures the delivery of game features and assets is on time and within budget. You as the DM will oversee…
Added 8 mins ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) within the art team ensures the delivery of game features and assets is on time and within budget. You as the DM will oversee…
Added 8 mins ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) within the art team ensures the delivery of game features and assets is on time and within budget. You as the DM will oversee…
Added 8 mins ago
Advanced DevOps Games Software Engineer - American Football
Electronic Arts
Victoria, BC
Reporting to a Software Engineering Manager, as an Advanced DevOps & Automation Engineer, you will be responsible for designing, implementing, and maintaining scalable systems and tools…
Added 8 mins ago
EA Sports FC Player Experience Analyst - FC Quality Verification
Electronic Arts
Vancouver, BC
…FC Player Experience Analyst will report to the Development…
Added 8 mins ago
Advanced Data Analyst - EA Sports FC Live
Electronic Arts
Vancouver, BC
…forecasting and performance modelling for FC’s live service business. Reporting to a Senior Analytics Manager, you will be part of a growing team providing data and insights around player…
Added 8 mins ago
Senior Game Product Manager - College Football
Electronic Arts
Vancouver, BC
metrics. Reporting to the Lead Game Product Manager, you will work with
Added 8 mins ago
Advanced Data Analyst - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
The FC Data & Analytics team is seeking an Advanced Data Analyst to join our Ultimate Team (UT) function. Reporting to a Senior Manager, you will lead the Experimentation program for FC…
Added 8 mins ago
Development Manager - EA Sports Technology Group
Electronic Arts
Vancouver, BC
…development? EA SPORTS Technical Art is looking for a Development Manager to partner with our Technical Artists and support the successful delivery of tools, workflows, and content across…
Added 8 mins ago
Development Manager - EA Sports Tech
Electronic Arts
Vancouver, BC
…development? EA SPORTS Technical Art is looking for a Development Manager to partner with our Technical Artists and support the successful delivery of tools, workflows, and content across…
Added 8 mins ago
Manager, International Tax Reporting and Compliance
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
The Manager, International Tax Reporting and Compliance will assist with the international and Canadian tax reporting and compliance function, which includes foreign affiliate reporting,…
Added 8 mins ago
Director, Compliance (Supervision and Monitoring)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 8 mins ago
Technical Program Manager - AI Applications, Enterprise Intelligence
Electronic Arts
Toronto, ON
As a Technical Program Manager, AI Applications, you will report to the Director, Technical Program Management - Engineering Operations. You will play a critical role in translating AI…
Added 8 mins ago
Senior Compensation Analyst
Electronic Arts
Vancouver, BC
…excellent compensation experience. You will report to the Senior Manager, Compensation Programs. You will also partner and support PE projects and manage ad-hoc and ongoing needs and…
Added 8 mins ago
Development Director - EA Sports FC
Electronic Arts
Vancouver, BC
Reporting to the Lead Development Director, the Gameplay Development Director (DD) leads a multidisciplinary team responsible for delivering key areas of the on-pitch experience in EA…
Added 8 mins ago
Senior Manager, Operations - Infrastructure Platform Services (IPS)
Electronic Arts
Toronto, ON · Vancouver, BC
Establish and govern leadership reporting, synthesizing qualitative and quantitative data into clear insights, narratives, and recommendations for decision-making.
Added 8 mins ago
Senior Product Analyst - EA Sports FC
Electronic Arts
Vancouver, BC
The FC Data & Analytics team is seeking a Senior Data Analyst to join our Ultimate Team (UT) function. Reporting to a Senior Manager, you will collaborate closely with production and…
Added 8 mins ago
Senior Systems Engineer - Identity and Access Management
Electronic Arts
Vancouver, BC
…with security, application, and infrastructure stakeholders, reporting to a manager based in Vancouver, Canada. You will be part of EA's IT Security team, within EAIT Global Infrastructure…
Added 8 mins ago
Income Tax Support Specialist
The Salvation Army Canada and Bermuda Territory
Calgary, AB
Part-time
Prepare regular updates and communication program challenges, risks, or concerns to the Community Program Manager monthly reports for the Community Program Manager and support reporting…

Butterfield Group

AVP, Operations

Moncton, NB, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

Based in our Moncton, New Brunswick office and reporting to the VP, Operations, the AVP, Banking Operations is responsible for managing direct reports, planning, and organizing teams to maintain service levels within the department. This position works within the Operations management team to contribute to the development and implementation of the organization’s strategies, policies, and practices. This role may require working on shifts, after normal working hours, on weekends, and/or some public holidays.

About the Team

Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers include personal bank account holders, corporate, and wealth clients. Banking Operations is a fast-moving environment, where quality and accuracy are at the core of the team’s everyday activities.

Your responsibilities will include:

Managing day-to-day operations of the Operations teams, which includes but is not limited to: customer call back verification, wire payments and FX transactions, high value FX trades, standing instructions, local bank rejects, and EDI files. This also includes monitoring of dormant accounts, audit confirmations, and letters of credit reporting for corporate customers.
Monitoring and enforcing applicable processes, procedures, and policies, ensuring adherence to agreed service level agreements (SLAs.)
Managing the incident reporting process to ensure professional, prompt handling and resolution of issues.
Controlling operational expenses and meeting budget targets.
Maintaining effective communication with the VP, Operations, by reporting relevant details, providing updates about team concerns and successes, and escalating issues when necessary.
Preparing monthly statistical reports of task/volumes completed within the Operations teams while ensuring departmental key performance indicators (KPIs) and SLAs are consistently met.
Reviewing and updating procedure manuals and business continuity planning and organization charts whenever required to ensure resourcing and structure are effectively managed.
Communicating and managing job expectations, goal setting, and objectives for direct reports, and evaluating staff work performance in order to provide feedback, direction, and guidance.
Motivating and developing teams, while supporting and promoting strong cross-training initiatives. This also includes assessing staff to determine existing and future needs and providing and/or recommending training for employee development.
Participating in the implementation of new technology; establishing, maintaining, and monitoring ongoing performance of effective procedures and processes to support high-quality services to external and internal customers.
Managing team attendance and schedules to keep overtime costs within budget.
Ensuring Operations teams maintain a minimum internal audit rating of “Satisfactory”.
Acting as an escalation point for unresolved issues.
Assisting with other ad hoc duties as requested by the supervisor, manager, or department head.

Your qualifications and skills include:

At least ten years (10) years of broad banking experience, with at least five (5) years served in a supervisory or management role.
Strong problem-solving, leadership, decision-making, and organizational skills.
Proven managerial skills with the ability to prioritize, multi-task, mentor, coach, and motivate teams.
Prior experience effectively leading a team in a fast-paced and deadline driven environment.
Good command of the English language, both written and oral.
Proficient in office systems and computer software programs including Word, Excel, Outlook, PowerPoint with the ability to learn new systems with ease.

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values - approachable, collaborative, empowered and impactful - we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Visit www.butterfieldgroup.com/careers to view all opportunities and apply via our careers’ portal.

Closing Date : 20 October 2026

Let’s start a conversation.

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More about this job

Responsibilities

Manage day-to-day banking operations, including payments, foreign exchange transactions, account monitoring, reporting, incident resolution, budgets, and compliance with service levels and audit requirements. Lead and develop staff through performance management, scheduling, training, cross-training, and effective procedures, while supporting technology implementation and reporting to the VP of Operations.

Requirements

Requires at least 10 years of broad banking experience, including at least five years in a supervisory or management role. Candidates should have strong leadership, problem-solving, decision-making, and organizational abilities, experience leading teams in fast-paced environments, good written and spoken English, and proficiency with Microsoft Office applications.

Skills

Banking Operations
Team Leadership
Staff Management
Problem-Solving
Decision-Making
Organizational Skills
Prioritization
Multitasking
Mentoring
Coaching
Budget Management
Incident Management
Performance Reporting
Process Improvement
Microsoft Office

Benefits

Learning And Development Opportunities
Comprehensive Benefits

Visa sponsorship

Not detected in the job text

Keywords

Banking Operations
Wire Payments
Foreign Exchange Transactions
High-Value FX Trades
Standing Instructions
Electronic Data Interchange Files
Dormant Accounts
Audit Confirmations
Letters Of Credit
Service Level Agreements
Incident Reporting
Operational Expenses
Budget Targets
Key Performance Indicators
Business Continuity Planning
Performance Management
Staff Training
Cross-Training
Technology Implementation
Internal Audit
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

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