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Added 1 hour ago
SP
Enterprise Account Executive, Qualified
Salesforce Partner Canada
Toronto, ON
- Full-time
Added 2 hours ago
R
VP of Marketing Operations
Revun
Vaughan, ON
- Internship
Revun is a technology company developing a connected software platform for property operations and service-based businesses.
Added 2 hours ago
CP
Director of Quality
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy ON Adair
- Full-time
The newly launched manufacturing facility on Adair Blvd marks a pivotal expansion of Catalent’s Zydis® technology, a globally renowned, fast-dissolve oral dosage form that has transformed…
Added 4 hours ago
AC
Business Development Officer – AI & Innovation
Alexander College
Burnaby, BC
- Full-time
Facilitate communication and collaboration among business, academic, and technology units.
Added 9 hours ago
SC
Director - Design & Construction
Staples Canada
Richmond Hill, ON
- $125,300 to $156,600 USD / year
- Full-time
…large-scale projects including Transformation initiatives, Technology expansions, major renovations and all new stores and ensure completion on time, to budget and to Staples enterprise…
Added 9 hours ago
CD
Senior Director, Partnership Sales
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
A creative and collaborative workshop environment where craft and technology meet
Added 10 hours ago
FI
VP of Sales, Enterprise
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Fulfillment IQ (FIQ) is a supply chain technology and consulting company helping retailers, brands, and 3PLs solve complex fulfillment and logistics challenges.
Added 13 hours ago
C
Java Developer, Equities Trading, Vice President
Citi
Mississauga, ON
- Full-time
Equities Technology at Citi is undertaking a bold, multi‑year transformation to build a best‑in‑class global platform across execution, prime, clearing and cross‑product margining. We are…
Added 13 hours ago
UO
Senior IT Auditor, VP Finance
University of Calgary
Calgary, AB
- Full-time
Reporting to the IT Audit Manager, the Senior IT Auditor plays a key role in delivering the University's technology audit program. This position is responsible for executing and leading IT…
Added 14 hours ago
ID
Sr. Manager, Business Operations
Identity Digital Inc.
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
Bachelor's degree in Computer Science, Information Technology Management, Operations, or equivalent experience
Added 14 hours ago
SI
Director - Design & Construction
Staples Inc.
Richmond Hill, ON
- Full-time
…large-scale projects including Transformation initiatives, Technology expansions, major renovations and all new stores and ensure completion on time, to budget and to Staples enterprise…
Added 14 hours ago
CD
Directeur principal, Partenariats | Senior Director, Partnership Sales
Cirque du Soleil Entertainment Group
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
Added 14 hours ago
A
Pre-Construction Manager
Amico
Mississauga, ON
- Full-time
…tackle ambitious challenges head-on. By leveraging cutting-edge technology and proven project management practices, we consistently deliver high-quality infrastructure projects, regardless…
Added 14 hours ago
Data Analyst, Teaching & Learning
University of Toronto
Toronto, ON
Added 16 hours ago
ID
Manager, Business Operations
Identity Digital Inc.
Toronto, ON
- $105,000 to $135,000 CAD / year
- Full-time
Bachelor's degree in Computer Science, Information Technology Management, Operations, or equivalent experience
Added 17 hours ago
SS
Senior Platform Engineer, Vice President
State Street
Toronto, ON
- Full-time
Added 17 hours ago
T
Director, Canada Regional Controller
TransUnion
Burlington, ON
- Full-time
Added 18 hours ago
S
Executive Director, Indigenous Health, PHSA Programs and Services
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 18 hours ago
Partner Program Coordinator
Computacenter AG & Co. oHG
Toronto, ON · Markham/Toronto, ON
The Partner Alliance Associate will report to the VP, Technology Sourcing Operations and will be responsible for supporting business-to-business relationships with key partners and vendors.…
Added 19 hours ago
FD
Talent Development Manager
Farber Debt Solutions
Toronto, ON · North York, ON
- Full-time
Added 19 hours ago
PM
Director, Digital Media Operations & Performance
Panoply Media
Montreal, QC
- Full-time
…intersection of campaign execution, measurement, reporting, technology and operational…
Added 19 hours ago
Z
Senior Director, Client Partner
Zaelab
Remote, Canada
- Full-time
- Remote
Build multi-year digital roadmaps that connect technology investments to meaningful business outcomes.
Added 19 hours ago
Building Automation System Analyst
University of Toronto
Toronto, ON
Added 19 hours ago
FC
Strategic Account Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
- Full-time
Stay informed of critical operational, technology or compliance issues that impact clients. Escalate this information internally, coordinating and collaborating with internal teams to…
Added 19 hours ago
Product Management , Staff
Synopsys
Vancouver, BC

Butterfield Group

AVP, Operations

Moncton, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

Based in our Moncton, New Brunswick office and reporting to the VP, Operations, the AVP, Banking Operations is responsible for managing direct reports, planning, and organizing teams to maintain service levels within the department. This position works within the Operations management team to contribute to the development and implementation of the organization’s strategies, policies, and practices. This role may require working on shifts, after normal working hours, on weekends, and/or some public holidays.

About the Team

Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers include personal bank account holders, corporate, and wealth clients. Banking Operations is a fast-moving environment, where quality and accuracy are at the core of the team’s everyday activities.

Your responsibilities will include:

Managing day-to-day operations of the Operations teams, which includes but is not limited to: customer call back verification, wire payments and FX transactions, high value FX trades, standing instructions, local bank rejects, and EDI files. This also includes monitoring of dormant accounts, audit confirmations, and letters of credit reporting for corporate customers.
Monitoring and enforcing applicable processes, procedures, and policies, ensuring adherence to agreed service level agreements (SLAs.)
Managing the incident reporting process to ensure professional, prompt handling and resolution of issues.
Controlling operational expenses and meeting budget targets.
Maintaining effective communication with the VP, Operations, by reporting relevant details, providing updates about team concerns and successes, and escalating issues when necessary.
Preparing monthly statistical reports of task/volumes completed within the Operations teams while ensuring departmental key performance indicators (KPIs) and SLAs are consistently met.
Reviewing and updating procedure manuals and business continuity planning and organization charts whenever required to ensure resourcing and structure are effectively managed.
Communicating and managing job expectations, goal setting, and objectives for direct reports, and evaluating staff work performance in order to provide feedback, direction, and guidance.
Motivating and developing teams, while supporting and promoting strong cross-training initiatives. This also includes assessing staff to determine existing and future needs and providing and/or recommending training for employee development.
Participating in the implementation of new technology; establishing, maintaining, and monitoring ongoing performance of effective procedures and processes to support high-quality services to external and internal customers.
Managing team attendance and schedules to keep overtime costs within budget.
Ensuring Operations teams maintain a minimum internal audit rating of “Satisfactory”.
Acting as an escalation point for unresolved issues.
Assisting with other ad hoc duties as requested by the supervisor, manager, or department head.

Your qualifications and skills include:

At least ten years (10) years of broad banking experience, with at least five (5) years served in a supervisory or management role.
Strong problem-solving, leadership, decision-making, and organizational skills.
Proven managerial skills with the ability to prioritize, multi-task, mentor, coach, and motivate teams.
Prior experience effectively leading a team in a fast-paced and deadline driven environment.
Good command of the English language, both written and oral.
Proficient in office systems and computer software programs including Word, Excel, Outlook, PowerPoint with the ability to learn new systems with ease.

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values - approachable, collaborative, empowered and impactful - we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Visit www.butterfieldgroup.com/careers to view all opportunities and apply via our careers’ portal.

Closing Date : 20 October 2026

Let’s start a conversation.

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More about this job

Responsibilities

Manage day-to-day banking operations, including payments, foreign exchange transactions, account monitoring, reporting, incident resolution, budgets, and compliance with service levels and audit requirements. Lead and develop staff through performance management, scheduling, training, cross-training, and effective procedures, while supporting technology implementation and reporting to the VP of Operations.

Requirements

Requires at least 10 years of broad banking experience, including at least five years in a supervisory or management role. Candidates should have strong leadership, problem-solving, decision-making, and organizational abilities, experience leading teams in fast-paced environments, good written and spoken English, and proficiency with Microsoft Office applications.

Skills

Banking Operations
Team Leadership
Staff Management
Problem-Solving
Decision-Making
Organizational Skills
Prioritization
Multitasking
Mentoring
Coaching
Budget Management
Incident Management
Performance Reporting
Process Improvement
Microsoft Office

Benefits

Learning And Development Opportunities
Comprehensive Benefits

Visa sponsorship

Not detected in the job text

Keywords

Banking Operations
Wire Payments
Foreign Exchange Transactions
High-Value FX Trades
Standing Instructions
Electronic Data Interchange Files
Dormant Accounts
Audit Confirmations
Letters Of Credit
Service Level Agreements
Incident Reporting
Operational Expenses
Budget Targets
Key Performance Indicators
Business Continuity Planning
Performance Management
Staff Training
Cross-Training
Technology Implementation
Internal Audit
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

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