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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Partner closely with the Product Owner, business stakeholders, technology teams, architects, vendors, and other delivery partners to coordinate priorities and maintain delivery alignment.
Added 11 mins ago
M
Account Executive
Mirego
Toronto, ON
- Full-time
At the heart of Mirego’s growth, your role as a Business Development Manager for the Toronto area is essential to identifying and qualifying new opportunities. As the first point of contact…
Added 11 mins ago
CO
Inventory Services and Control Manager
City of Iqaluit
Iqaluit, NU
- Full-time
The City of Iqaluit is seeking an experienced Inventory Services & Control Manager to lead procurement, contracting, inventory control, warehouse operations, shipping and receiving, and…
Added 11 mins ago
Plant Administrator
Amrize
Saint-Constant, QC · St-Constant, Queb
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Added 11 mins ago
Manager, Business Enablement
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Manager, Business Enablement. In this position, you will Lead Trans…
Added 11 mins ago
GF
Generalist, Human Resources
Gordon Food Service
Milton, ON
- Full-time
Serves as the liaison/HR business partner between various HR Shared Services and the division. Understands the business.
Added 11 mins ago
Client Services Officer
Scotiabank
Montreal, QC
The Client Services Officer is responsible for providing efficient and high-quality support to a team in a District Office/Regional Office environment. The incumbent provides administrative…
Added 11 mins ago
Client Services Officer, Roynat Capital
Scotiabank
Toronto, ON
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Call Centre Agent
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Added 26 mins ago
MD
Grants Specialist - Grants Specialist 3
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Saint-Paul, NB · St.-Paul, NB
- Full-time
…with granting agencies. It also assists the Administrative Services Section Manager with special projects as…
Added 26 mins ago
BG
Manager, Banking Operations
Butterfield Group
Moncton, NB
- Full-time
Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield…
Added 26 mins ago
TE
Director of Condominium Management
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- Full-time
…role oversees three Senior Property Managers and a Property Manager Assistant, and builds out the Property Manager team as the portfolio…
Added 26 mins ago
OF
Client-Facing Portfolio Manager
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Toronto, ON
- Full-time
Optimize Financial Group is a Toronto-based financial services firm supporting the evolving financial needs of clients through a personalized, disciplined, and relationship-driven approach…
Added 26 mins ago
C
Product Support Specialist
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Toronto, ON
- Full-time
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Added 26 mins ago
Cloud Operations Engineer II
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Added 26 mins ago
Business Developer Manager
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The Business Developer Manager is responsible for building strategic relationships with consulting engineers and design firms across Quebec. As a trusted technical advisor, this role…
Added 26 mins ago
S
Music Therapist
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- Full-time
…supporting the community we serve. Reporting to the Senior Manager, Clinical Services and consistent with the Mission, Values and policies of St.Amant, the Music Therapist is a critical…
Added 26 mins ago
VC
Case Coordinator, Family Supports - Full-time
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- $27.68 to $29.41 CAD / hour
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Added 26 mins ago
Graphic Designer, VPI (Value Partners Investments)
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Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 26 mins ago
RM
Assistant Technical Audit Team
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Reporting to the Program Manager, Policy Research and Business Strategies, you will assist with organizing and preparing waste composition data for the Waste planning team.
Added 41 mins ago
MC
Member Services Representative - Part Time (Pendale)
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- $45,000 to $49,000 CAD / year
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Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 41 mins ago
AP
Senior Manufacturing Systems Engineer
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Toronto, ON · Scarborough, ON
- Full-time
…facilities. Reporting to the Senior Technical Strategies & Solutions Manager, the role strengthens the Technical Services Group's ability to execute more projects, solve complex operating…
Added 41 mins ago
Associate Development Manager
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Added 41 mins ago
LC
Staff Pharmacist
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…philosophy that includes: Pharmacy, Dietitian, Medical and Optical…
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Butterfield Group

Manager, Banking Operations

Moncton, NB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

Based in our Moncton, New Brunswick office and reporting to the VP, Operations, the Manager, Banking Operations is responsible for managing direct reports, planning, and organizing teams to maintain service levels within the department. This position works within the Operations management team to contribute to the development and implementation of the organization’s strategies, policies, and practices. This role may require working on shifts, after normal working hours, on weekends, and/or some public holidays.

About the Team

Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers include personal bank account holders, corporate, and wealth clients. Banking Operations is a fast-moving environment, where quality and accuracy are at the core of the team’s everyday activities.

Your responsibilities will include:

Managing day-to-day operations of the Operations teams, which includes but is not limited to: customer call back verification, wire payments and FX transactions, high value FX trades, standing instructions, local bank rejects, and EDI files. This also includes monitoring of dormant accounts, audit confirmations, and letters of credit reporting for corporate customers.
Monitoring and enforcing applicable processes, procedures, and policies, ensuring adherence to agreed service level agreements (SLAs.)
Managing the incident reporting process to ensure professional, prompt handling and resolution of issues.
Controlling operational expenses and meeting budget targets.
Maintaining effective communication with the VP, Operations, by reporting relevant details, providing updates about team concerns and successes, and escalating issues when necessary.
Preparing monthly statistical reports of task/volumes completed within the Operations teams while ensuring departmental key performance indicators (KPIs) and SLAs are consistently met.
Reviewing and updating procedure manuals and business continuity planning and organization charts whenever required to ensure resourcing and structure are effectively managed.
Communicating and managing job expectations, goal setting, and objectives for direct reports, and evaluating staff work performance in order to provide feedback, direction, and guidance.
Motivating and developing teams, while supporting and promoting strong cross-training initiatives. This also includes assessing staff to determine existing and future needs and providing and/or recommending training for employee development.
Participating in the implementation of new technology; establishing, maintaining, and monitoring ongoing performance of effective procedures and processes to support high-quality services to external and internal customers.
Managing team attendance and schedules to keep overtime costs within budget.
Ensuring Operations teams maintain a minimum internal audit rating of “Satisfactory”.
Acting as an escalation point for unresolved issues.
Assisting with other ad hoc duties as requested by the supervisor, manager, or department head.

Your qualifications and skills include:

At least ten years (10) years of broad banking experience, with at least five (5) years served in a supervisory or management role.
Strong problem-solving, leadership, decision-making, and organizational skills.
Proven managerial skills with the ability to prioritize, multi-task, mentor, coach, and motivate teams.
Prior experience effectively leading a team in a fast-paced and deadline driven environment.
Good command of the English language, both written and oral.
Proficient in office systems and computer software programs including Word, Excel, Outlook, PowerPoint with the ability to learn new systems with ease.

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values - approachable, collaborative, empowered and impactful - we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Visit www.butterfieldgroup.com/careers to view all opportunities and apply via our careers’ portal.

Closing Date : 20 November 2026

Let’s start a conversation.

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More about this job

Responsibilities

Manage daily banking operations, team performance, staffing, budgets, incidents, and adherence to procedures, service levels, and audit requirements. Prepare operational reports, maintain procedures and continuity plans, develop staff, and support the implementation of technology and process improvements.

Requirements

Requires at least 10 years of broad banking experience, including at least five years in a supervisory or management role. Candidates should have strong leadership, problem-solving, decision-making, organizational, communication, and team-development skills, along with proficiency in Microsoft Office.

Skills

Banking Operations
Team Leadership
Staff Management
Problem-Solving
Decision-Making
Organization
Prioritization
Multitasking
Mentoring
Coaching
Communication
Budget Management
Incident Management
Microsoft Office

Benefits

Comprehensive Benefits
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Banking Operations
Wire Payments
Foreign Exchange Transactions
High-Value Foreign Exchange Trades
Standing Instructions
Bank Rejects
Electronic Data Interchange Files
Dormant Accounts
Audit Confirmations
Letters Of Credit
Service Level Agreements
Incident Reporting
Operational Expenses
Budget Targets
Statistical Reporting
Key Performance Indicators
Procedure Manuals
Business Continuity Planning
Staff Scheduling
Cross-Training
Employee Development
Internal Audit
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

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