Find work in Canada.

635,028 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 23 mins ago
V|
Maintenance Cleaner
Veolia | North America
AB · Edmonton, AB
- Full-time
Strong customer service attitude and commitment to providing exceptional customer service and quality results.
Added 23 mins ago
EI
Senior Technical Specialist - Long Haul Trucking & Cargo
Echelon Insurance
Mississauga, ON
- Full-time
Collaborate with Customer Service Liaisons and leadership teams to address service concerns, escalations and opportunities for service enhancement
Added 23 mins ago
FH
Golf Leadership Opportunities - Springs/Summer 2027
Fairmont Hotels & Resorts
Banff, AB
- Temporary
…seamless booking experiences, managing VIP guests, and overseeing group and package reservations with exceptional service. They coordinate communication across departments, handle guest…
Added 23 mins ago
S
Production Finish Manager
Safran
Mirabel, QC
- Full-time
A comprehensive group insurance program fully paid by the employer (medical/dental/vision, short and long-term disability, travel)
Added 23 mins ago
S
Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
Continuous training to support your professional development
Added 23 mins ago
MC
Buyer
MatchBox Consulting Group
Surrey, BC
- Full-time
Maintain a strong customer-service approach when supporting internal stakeholders.
Added 23 mins ago
MC
Conseiller(ère) en vente - Sales Consultant
Mobilia Canada
Montreal, QC
- Full-time
Group benefits (long term, dental, vision, medical and paramedical); Mobilia pays 55%.
Added 23 mins ago
B
Business Banking Relationship Manager Trainee
BMO
Burlington, ON
- Full-time
Delivers exceptional customer service and builds trust by providing expertise, responsive service, and support.
Added 23 mins ago
Investment & Retirement Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
…within our organization. Your objective will be to respond to customer inquiries, provide sound investment advice, and ultimately persuade them to maintain their financial engagement with…
Added 38 mins ago
AC
Senior Accountant
Aston Carter
Burnaby, BC
- $42 to $45.67 CAD / hour
- Contract
Professional accounting designation such as CPA or equivalent is highly preferred.
Added 53 mins ago
CL
Investment & Retirement Specialist
Canada Life
Toronto, ON
- Full-time
…within our organization. Your objective will be to respond to customer inquiries, provide sound investment advice, and ultimately persuade them to maintain their financial engagement with…
Added 53 mins ago
VR
Lifestyles Assistant | Part Time Weekends
VIVA Retirement Communities
Vaughan, ON
- Part-time
…we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards…
Added 53 mins ago
CL
Investment & Retirement Specialist
Canada Life
Montreal, QC
- Full-time
…within our organization. Your objective will be to respond to customer inquiries, provide sound investment advice, and ultimately persuade them to maintain their financial engagement with…
Added 53 mins ago
CA
Claims Representative I, Auto
Co-operators Assurance et services financiers
Mississauga, ON
- Full-time
As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 53 mins ago
DÉ
Inside Salesperson | Vendeur interne (Entrepreneurs)-EN
Dubo Électrique
Quebec, QC
- Full-time
Take action to resolve customer service issues in a timely manner and follow up to ensure commitments are subsequently met;
Added 53 mins ago
Technical Documentation Manager
Tigercat | MacDonald Steel
Brantford, ON
…required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications…
Added 53 mins ago
Meat Cutter
Freson Bros.
Hinton, AB
Handling customer service inquiries and providing a positive customer experience
Added 54 mins ago
CA
Claims Representative I, Auto
Co-operators Assurance et services financiers
Moncton, NB
- Full-time
As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 54 mins ago
U
Senior Microsoft Dynamics Developer/Lead
UST
Montreal, QC
- Full-time
A senior Microsoft Dynamics professional who can design and build enterprise applications on Dynamics 365 Customer Service and the Power Platform, lead delivery work, and communicate…
Added 54 mins ago
CL
Investment & Retirement Specialist
Canada Life
Ottawa, ON
- Full-time
…within our organization. Your objective will be to respond to customer inquiries, provide sound investment advice, and ultimately persuade them to maintain their financial engagement with…
Added 54 mins ago
CA
Claims Representative I, Auto
Co-operators Assurance et services financiers
Ottawa, ON
- Full-time
As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 54 mins ago
EG
Recycling Sorter (Afternoon Shift) - $24.52/Hour
Emterra Group
Alnwick/Haldimand, ON
- Full-time
Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. organizations have been deemed to be an “essential service” by providing collection and processing for…
Added 54 mins ago
A
Parts Manager - Fish Creek Nissan
AutoCanada
Calgary, AB
- $80,000 to $100,000 CAD / year
- Other
…largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and…
Added 54 mins ago
CL
Investment & Retirement Specialist
Canada Life
Calgary, AB
- Full-time
…within our organization. Your objective will be to respond to customer inquiries, provide sound investment advice, and ultimately persuade them to maintain their financial engagement with…
Added 54 mins ago
L
Engineering Project Manager III
Legrand
Mississauga, ON
- Full-time
…specified constraints of time and cost and to achieve the potential benefits defined in the business…

Butterfield Group

Manager, Banking Operations

Moncton, NB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

Based in our Moncton, New Brunswick office and reporting to the VP, Operations, the Manager, Banking Operations is responsible for managing direct reports, planning, and organizing teams to maintain service levels within the department. This position works within the Operations management team to contribute to the development and implementation of the organization’s strategies, policies, and practices. This role may require working on shifts, after normal working hours, on weekends, and/or some public holidays.

About the Team

Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers include personal bank account holders, corporate, and wealth clients. Banking Operations is a fast-moving environment, where quality and accuracy are at the core of the team’s everyday activities.

Your responsibilities will include:

Managing day-to-day operations of the Operations teams, which includes but is not limited to: customer call back verification, wire payments and FX transactions, high value FX trades, standing instructions, local bank rejects, and EDI files. This also includes monitoring of dormant accounts, audit confirmations, and letters of credit reporting for corporate customers.
Monitoring and enforcing applicable processes, procedures, and policies, ensuring adherence to agreed service level agreements (SLAs.)
Managing the incident reporting process to ensure professional, prompt handling and resolution of issues.
Controlling operational expenses and meeting budget targets.
Maintaining effective communication with the VP, Operations, by reporting relevant details, providing updates about team concerns and successes, and escalating issues when necessary.
Preparing monthly statistical reports of task/volumes completed within the Operations teams while ensuring departmental key performance indicators (KPIs) and SLAs are consistently met.
Reviewing and updating procedure manuals and business continuity planning and organization charts whenever required to ensure resourcing and structure are effectively managed.
Communicating and managing job expectations, goal setting, and objectives for direct reports, and evaluating staff work performance in order to provide feedback, direction, and guidance.
Motivating and developing teams, while supporting and promoting strong cross-training initiatives. This also includes assessing staff to determine existing and future needs and providing and/or recommending training for employee development.
Participating in the implementation of new technology; establishing, maintaining, and monitoring ongoing performance of effective procedures and processes to support high-quality services to external and internal customers.
Managing team attendance and schedules to keep overtime costs within budget.
Ensuring Operations teams maintain a minimum internal audit rating of “Satisfactory”.
Acting as an escalation point for unresolved issues.
Assisting with other ad hoc duties as requested by the supervisor, manager, or department head.

Your qualifications and skills include:

At least ten years (10) years of broad banking experience, with at least five (5) years served in a supervisory or management role.
Strong problem-solving, leadership, decision-making, and organizational skills.
Proven managerial skills with the ability to prioritize, multi-task, mentor, coach, and motivate teams.
Prior experience effectively leading a team in a fast-paced and deadline driven environment.
Good command of the English language, both written and oral.
Proficient in office systems and computer software programs including Word, Excel, Outlook, PowerPoint with the ability to learn new systems with ease.

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values - approachable, collaborative, empowered and impactful - we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Visit www.butterfieldgroup.com/careers to view all opportunities and apply via our careers’ portal.

Closing Date : 20 November 2026

Let’s start a conversation.

Apply About employer

More about this job

Responsibilities

Manage daily banking operations, team performance, staffing, budgets, incidents, and adherence to procedures, service levels, and audit requirements. Prepare operational reports, maintain procedures and continuity plans, develop staff, and support the implementation of technology and process improvements.

Requirements

Requires at least 10 years of broad banking experience, including at least five years in a supervisory or management role. Candidates should have strong leadership, problem-solving, decision-making, organizational, communication, and team-development skills, along with proficiency in Microsoft Office.

Skills

Banking Operations
Team Leadership
Staff Management
Problem-Solving
Decision-Making
Organization
Prioritization
Multitasking
Mentoring
Coaching
Communication
Budget Management
Incident Management
Microsoft Office

Benefits

Comprehensive Benefits
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Banking Operations
Wire Payments
Foreign Exchange Transactions
High-Value Foreign Exchange Trades
Standing Instructions
Bank Rejects
Electronic Data Interchange Files
Dormant Accounts
Audit Confirmations
Letters Of Credit
Service Level Agreements
Incident Reporting
Operational Expenses
Budget Targets
Statistical Reporting
Key Performance Indicators
Procedure Manuals
Business Continuity Planning
Staff Scheduling
Cross-Training
Employee Development
Internal Audit
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

Report this job