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Added 15 mins ago
BG
Manager, Banking Operations
Butterfield Group
Moncton, NB
- Full-time
Based in our Moncton, New Brunswick office and reporting to the VP, Operations, the Manager, Banking Operations is responsible for managing direct reports, planning, and organizing teams to…
Added 16 mins ago
RM
Assistant Technical Audit Team
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Brampton, ON
- Other
Reporting to the Program Manager, Policy Research and Business Strategies, you will assist with organizing and preparing waste composition data for the Waste planning team.
Added 30 mins ago
HP
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- Full-time
Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
Added 46 mins ago
CF
Production Manager
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Woodstock, ON
- Full-time
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Added 46 mins ago
CG
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- Full-time
Manager, Finance - Compass Greenfield Development
Added 46 mins ago
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Added 46 mins ago
UO
Finance Service Partner
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Edmonton, AB
- Full-time
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Added 1 hour ago
TI
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- Full-time
Reports To: Operations Manager and Operations Supervisor – Dispatch
Added 1 hour ago
A
Bilingual Supervisor, Transfers
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- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met.…
Added 1 hour ago
M
Senior Contracts Administrator, EGS
Metrolinx
Canada
- Full-time
…undertaken by the Capital Projects Group. Reporting to the Manager or Sr. Manager (as applicable), the Senior Contracts Administrator will be responsible for administration of complex…
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Integrated Case Manager
Halton Region
Oakville, ON
Completes initial assessment of participant’s skills and abilities for employment. Develops Participation Agreements on an ongoing basis that will best assist the participant to obtain and…
Added 1 hour ago
RM
Building Operations Technician
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…contractor coordination. Reporting to a Property Integration Manager, you will be supported by technical specialists to deliver comprehensive services to Regional employees and…
Added 1 hour ago
TC
Branch Assistant
The Corporation of the County of Lambton
ON · Lambton County, ON
- Part-time
Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
Added 1 hour ago
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Cook
The Corporation of the County of Lambton
Petrolia, ON
- Part-time
Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
Added 1 hour ago
TC
Cook
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Sarnia, ON
- Full-time
Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
Added 1 hour ago
TC
Dietary Aide
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Forest, ON
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Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
Added 1 hour ago
TC
Dietary Aide
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Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
Added 1 hour ago
TC
Public Health Nurse
The Corporation of the County of Lambton
Point Edward, ON
- Full-time
Interpret results and take necessary action including consulting with critical decisions with the Supervisor, Manager, and/or Medical Officer of Health
Added 1 hour ago
TC
Public Health Nurse
The Corporation of the County of Lambton
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Interpret results and take necessary action including consulting with critical decisions with the Supervisor, Manager, and/or Medical Officer of Health
Added 1 hour ago
A
Bilingual Estates Specialist
Aviso
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
…This role is responsible for delivering on our Service Level Agreements and work with partners to resolve escalations in an urgent and efficient…
Added 2 hours ago
B
Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 2 hours ago
RM
Manager Fleet Facilities & Inventory Services
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Brampton, ON
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…Facility Services, 1 Supervisor, Fleet Services, 1 Project Manager, Facility Services, and 4 Specialists, Fleet Safety. You will also have oversight of the indirect team of 27 employees…
Added 2 hours ago
CF
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Working with the Manager of Specialty Leasing , negotiate new Specialty Leasing agreements and renewals to maximize revenue without compromising the merchandise mix and adhering to Cadillac…
Added 2 hours ago
AA
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Lead negotiations on teaming agreements, MoUs, subcontracts and co-development frameworks, from first contact to signed contract.
Added 2 hours ago
AE
Procurement Manager
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This role is responsible for developing and executing sourcing strategies, negotiating supplier agreements, managing supplier relationships, and identifying opportunities for cost savings…

Butterfield Group

Manager, Banking Operations

Moncton, NB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

Based in our Moncton, New Brunswick office and reporting to the VP, Operations, the Manager, Banking Operations is responsible for managing direct reports, planning, and organizing teams to maintain service levels within the department. This position works within the Operations management team to contribute to the development and implementation of the organization’s strategies, policies, and practices. This role may require working on shifts, after normal working hours, on weekends, and/or some public holidays.

About the Team

Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers include personal bank account holders, corporate, and wealth clients. Banking Operations is a fast-moving environment, where quality and accuracy are at the core of the team’s everyday activities.

Your responsibilities will include:

Managing day-to-day operations of the Operations teams, which includes but is not limited to: customer call back verification, wire payments and FX transactions, high value FX trades, standing instructions, local bank rejects, and EDI files. This also includes monitoring of dormant accounts, audit confirmations, and letters of credit reporting for corporate customers.
Monitoring and enforcing applicable processes, procedures, and policies, ensuring adherence to agreed service level agreements (SLAs.)
Managing the incident reporting process to ensure professional, prompt handling and resolution of issues.
Controlling operational expenses and meeting budget targets.
Maintaining effective communication with the VP, Operations, by reporting relevant details, providing updates about team concerns and successes, and escalating issues when necessary.
Preparing monthly statistical reports of task/volumes completed within the Operations teams while ensuring departmental key performance indicators (KPIs) and SLAs are consistently met.
Reviewing and updating procedure manuals and business continuity planning and organization charts whenever required to ensure resourcing and structure are effectively managed.
Communicating and managing job expectations, goal setting, and objectives for direct reports, and evaluating staff work performance in order to provide feedback, direction, and guidance.
Motivating and developing teams, while supporting and promoting strong cross-training initiatives. This also includes assessing staff to determine existing and future needs and providing and/or recommending training for employee development.
Participating in the implementation of new technology; establishing, maintaining, and monitoring ongoing performance of effective procedures and processes to support high-quality services to external and internal customers.
Managing team attendance and schedules to keep overtime costs within budget.
Ensuring Operations teams maintain a minimum internal audit rating of “Satisfactory”.
Acting as an escalation point for unresolved issues.
Assisting with other ad hoc duties as requested by the supervisor, manager, or department head.

Your qualifications and skills include:

At least ten years (10) years of broad banking experience, with at least five (5) years served in a supervisory or management role.
Strong problem-solving, leadership, decision-making, and organizational skills.
Proven managerial skills with the ability to prioritize, multi-task, mentor, coach, and motivate teams.
Prior experience effectively leading a team in a fast-paced and deadline driven environment.
Good command of the English language, both written and oral.
Proficient in office systems and computer software programs including Word, Excel, Outlook, PowerPoint with the ability to learn new systems with ease.

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values - approachable, collaborative, empowered and impactful - we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Visit www.butterfieldgroup.com/careers to view all opportunities and apply via our careers’ portal.

Closing Date : 20 November 2026

Let’s start a conversation.

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More about this job

Responsibilities

Manage daily banking operations, team performance, staffing, budgets, incidents, and adherence to procedures, service levels, and audit requirements. Prepare operational reports, maintain procedures and continuity plans, develop staff, and support the implementation of technology and process improvements.

Requirements

Requires at least 10 years of broad banking experience, including at least five years in a supervisory or management role. Candidates should have strong leadership, problem-solving, decision-making, organizational, communication, and team-development skills, along with proficiency in Microsoft Office.

Skills

Banking Operations
Team Leadership
Staff Management
Problem-Solving
Decision-Making
Organization
Prioritization
Multitasking
Mentoring
Coaching
Communication
Budget Management
Incident Management
Microsoft Office

Benefits

Comprehensive Benefits
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Banking Operations
Wire Payments
Foreign Exchange Transactions
High-Value Foreign Exchange Trades
Standing Instructions
Bank Rejects
Electronic Data Interchange Files
Dormant Accounts
Audit Confirmations
Letters Of Credit
Service Level Agreements
Incident Reporting
Operational Expenses
Budget Targets
Statistical Reporting
Key Performance Indicators
Procedure Manuals
Business Continuity Planning
Staff Scheduling
Cross-Training
Employee Development
Internal Audit
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

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