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Added 7 mins ago
S
13624 - Tenant Support Coordinator
S.U.C.C.E.S.S.
Vancouver, BC
- Full-time
- Temporary
Responsible for coordinating tenant relations and housing services through oversight, provision, development and action on areas such as tenant administration, supporting tenant selection…
Added 7 mins ago
CT
Addiction & Mental Health Worker, HART Hub & Withdrawal Mgmt Float
CMHA Thames Valley Addiction and Mental Health Services
ON
- $27.14 to $37.26 CAD / hour
- Part-time
The London HART Hub is a low barrier recovery-oriented space that aims to support individuals experiencing homelessness with mental health and addiction needs to improve their health and…
Added 7 mins ago
TG
Bowling Attendant
The Glencoe Golf & Country Club
Calgary, AB
- Part-time
Support the Bowling Supervisor in league operations by assisting with administrative tasks such as recording high scores and ensuring smooth event execution.
Added 21 mins ago
CP
Social Worker
Canuck Place Children's Hospice
Abbotsford, BC
- Part-time
Reporting to the Manager, Counselling Services, the social worker is accountable for providing advanced therapeutic clinical counselling and consultative social work services that…
Added 21 mins ago
CG
Supervisor - Full-Time
Compass Group Canada
Alliston, ON
- Full-time
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Added 22 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 22 mins ago
SB
ACA, Aircraft Maintenance Engineer
Skyservice Business Aviation
Mississauga, ON
- Full-time
…principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services…
Added 37 mins ago
SS
Transitional Care Supervisor (Social Worker) - 18 Months Term
SPRINT Senior Care
ON · York, ON
- Full-time
…continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their…
Added 37 mins ago
OP
Contracts Coordinator
Ontario Power Generation
Bowmanville, ON
- Contract
Inspect installations, witness commissioning, document findings, coordinate corrective actions, and support the development of maintenance programs and schedules.
Added 38 mins ago
TH
Associé(e) comptoir des entrepreneurs (temps partiel)
The Home Depot
Canada
- Part-time
Uses GET Involved behaviors to ask questions to clarify customer’s needs for both products and services , demonstrates effective up-selling, add-on selling and closing techniques to ensure…
Added 38 mins ago
SH
Shipping Clerk - Pharmacy
Sentrex Health Solutions
Markham, ON
- Full-time
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their…
Added 38 mins ago
CH
Care Supervisor - Calgary
CBI Home Health
Calgary, AB
- Full-time
The Clinical Supervisor will oversee and assist in the supervision of individual care for an assigned group of individuals receiving services through Specialized Community Services, to…
Added 38 mins ago
Personal Caregiver
Bayshore
Exeter, ON
…Personal Caregiver to join our esteemed team, providing home care services to clients in Grand Bend, ON The successful candidate will be responsible for delivering exceptional care and…
Added 52 mins ago
YO
Personal Trainer
YMCA of Northeastern Ontario
North Bay, ON
- Internship
…children, adults, youth and seniors in our various programs and services…
Added 52 mins ago
TH
Tool Rental Associate Part Time (ST.JOHN'S)
The Home Depot Canada
St. John's, NL
- Part-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 52 mins ago
TS
Residential Support Worker-Casual
The Salvation Army in Canada
Moncton, NB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 52 mins ago
TH
Kitchen and Bath Associate: Full Time - SAANICH
The Home Depot Canada
Saanich, BC
- Full-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 52 mins ago
TH
Lumber Sales Full Time (COLLINGWOOD)
The Home Depot Canada
Collingwood, ON
- Full-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 52 mins ago
SL
Account Supervisor
Sid Lee
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
We are looking for an Account Supervisor who is passionate about creative, to work across a variety of clients. In this role, you’ll collaborate closely with the Account Director to lead…
Added 53 mins ago
Server - Temp-PT
Optima Living
Edmonton, AB
Reporting to either the Food Services, Support Services or Hospitality Manager, the Server provides courteous meal service to residents and guests, sets up and maintains dining areas, and…
Added 53 mins ago
OL
Server - Part Time
Optima Living
Edmonton, AB
- Part-time
Reporting to either the Food Services, Support Services or Hospitality Manager, the Server provides courteous meal service to residents and guests, sets up and maintains dining areas, and…
Added 53 mins ago
SC
Technology Sales Associate P/T
Staples Canada
Peterborough, ON
- Part-time
Support all merchandising and signage standards including planograms and stocking.
Added 53 mins ago
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Sales Associate
Staples Canada
Boucherville, QC
- Full-time
Support all merchandising and signage standards including planograms and stocking.
Added 53 mins ago
GC
Registered Nurse - Rockwood Terrace (Permanent, Part-Time)
Grey County
ON · Durham, ON
- Part-time
…care given by Registered Practical Nurses (RPN) and Personal Support Workers (PSW). Primary functions include assessment and planning of resident care needs; delivery of skilled procedures…
Added 53 mins ago
C
Active Living Consultant
Co-op
Vermilion, AB
- Full-time
…provide daily customer service within the Pharmacy but also support clientele with Alberta Aids to Daily Living (AADL) services. Reporting to the Pharmacy…

Butterfield Group

Manager, Banking Operations

Moncton, NB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

Based in our Moncton, New Brunswick office and reporting to the VP, Operations, the Manager, Banking Operations is responsible for managing direct reports, planning, and organizing teams to maintain service levels within the department. This position works within the Operations management team to contribute to the development and implementation of the organization’s strategies, policies, and practices. This role may require working on shifts, after normal working hours, on weekends, and/or some public holidays.

About the Team

Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers include personal bank account holders, corporate, and wealth clients. Banking Operations is a fast-moving environment, where quality and accuracy are at the core of the team’s everyday activities.

Your responsibilities will include:

Managing day-to-day operations of the Operations teams, which includes but is not limited to: customer call back verification, wire payments and FX transactions, high value FX trades, standing instructions, local bank rejects, and EDI files. This also includes monitoring of dormant accounts, audit confirmations, and letters of credit reporting for corporate customers.
Monitoring and enforcing applicable processes, procedures, and policies, ensuring adherence to agreed service level agreements (SLAs.)
Managing the incident reporting process to ensure professional, prompt handling and resolution of issues.
Controlling operational expenses and meeting budget targets.
Maintaining effective communication with the VP, Operations, by reporting relevant details, providing updates about team concerns and successes, and escalating issues when necessary.
Preparing monthly statistical reports of task/volumes completed within the Operations teams while ensuring departmental key performance indicators (KPIs) and SLAs are consistently met.
Reviewing and updating procedure manuals and business continuity planning and organization charts whenever required to ensure resourcing and structure are effectively managed.
Communicating and managing job expectations, goal setting, and objectives for direct reports, and evaluating staff work performance in order to provide feedback, direction, and guidance.
Motivating and developing teams, while supporting and promoting strong cross-training initiatives. This also includes assessing staff to determine existing and future needs and providing and/or recommending training for employee development.
Participating in the implementation of new technology; establishing, maintaining, and monitoring ongoing performance of effective procedures and processes to support high-quality services to external and internal customers.
Managing team attendance and schedules to keep overtime costs within budget.
Ensuring Operations teams maintain a minimum internal audit rating of “Satisfactory”.
Acting as an escalation point for unresolved issues.
Assisting with other ad hoc duties as requested by the supervisor, manager, or department head.

Your qualifications and skills include:

At least ten years (10) years of broad banking experience, with at least five (5) years served in a supervisory or management role.
Strong problem-solving, leadership, decision-making, and organizational skills.
Proven managerial skills with the ability to prioritize, multi-task, mentor, coach, and motivate teams.
Prior experience effectively leading a team in a fast-paced and deadline driven environment.
Good command of the English language, both written and oral.
Proficient in office systems and computer software programs including Word, Excel, Outlook, PowerPoint with the ability to learn new systems with ease.

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values - approachable, collaborative, empowered and impactful - we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Visit www.butterfieldgroup.com/careers to view all opportunities and apply via our careers’ portal.

Closing Date : 20 November 2026

Let’s start a conversation.

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More about this job

Responsibilities

Manage daily banking operations, team performance, staffing, budgets, incidents, and adherence to procedures, service levels, and audit requirements. Prepare operational reports, maintain procedures and continuity plans, develop staff, and support the implementation of technology and process improvements.

Requirements

Requires at least 10 years of broad banking experience, including at least five years in a supervisory or management role. Candidates should have strong leadership, problem-solving, decision-making, organizational, communication, and team-development skills, along with proficiency in Microsoft Office.

Skills

Banking Operations
Team Leadership
Staff Management
Problem-Solving
Decision-Making
Organization
Prioritization
Multitasking
Mentoring
Coaching
Communication
Budget Management
Incident Management
Microsoft Office

Benefits

Comprehensive Benefits
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Banking Operations
Wire Payments
Foreign Exchange Transactions
High-Value Foreign Exchange Trades
Standing Instructions
Bank Rejects
Electronic Data Interchange Files
Dormant Accounts
Audit Confirmations
Letters Of Credit
Service Level Agreements
Incident Reporting
Operational Expenses
Budget Targets
Statistical Reporting
Key Performance Indicators
Procedure Manuals
Business Continuity Planning
Staff Scheduling
Cross-Training
Employee Development
Internal Audit
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

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