Monitoring and Surveillance Associate

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

The Monitoring and Surveillance Associate is responsible for undertaking periodic reviews, trigger reviews, as well as onboarding; they will ensure that all allocated cases are executed per procedures and timeframes, and will act as a key liaison between front-line staff and clients. The incumbent will demonstrate good communication skills, as well as a good understanding of the regulatory framework relevant to the role. The successful candidate will understand the importance of smooth and efficient service for front office teams and clients, and will demonstrate an ability to be creative when presented with problems.

Your responsibilities will include:

• Reviewing CDD information and documentation provided by clients during onboarding and ongoing reviews of individuals/retail banking clients
• Conducting Financial Crime risk assessments in order to accurately document the risk profile of each relationship
• Ensuring that a detailed Source of Wealth and Funds rationale is held for each relationship, and where required, corroborating this information using public sources or documentation obtained directly from the Client
• Undertaking adverse media searches to identify potential high-risk factors
• Reviewing tax documentation provided by the client
• Ensuring consistency with our standards and procedures in order to prevent regulatory breaches
• Analysing the client summary completed by the front office team and ensuring they have documented the client accurately
• Ensuring swift responses to relationship manager and client requests.
• Ensuring strong familiarity with the Bank’s Group Financial Crime Minimum Standards and operating procedures
• Achieving full competency on all individuals for the completion of onboarding, periodic reviews and trigger reviews.
• At the completion of training, ensuring all allocated cases are completed within the target timeframes, and that a Quality Assurance pass rate of 80% is achieved on all cases
• Ensuring adherence to Butterfield’s Code of Conduct and Ethics and Client confidentiality policies

Your qualifications and skills include:

• Post-Secondary education or appropriate industry experience
• Aptitude for problem solving and analysing information
• A high level of attention to detail, specifically when working under pressure in a fast-paced environment
• Excellent oral and written communication skills
• Strong organisational and time management skills
• Strong IT skills
• Experience in banking services, banking systems, and/or working with clients would be preferred
• Ability to work independently and in a team environment

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values - approachable, collaborative, empowered and impactful - we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Does this sound like you?

Visit www.butterfieldgroup.com/careers to view all opportunities and apply via our careers’ portal.

Closing Date : November 08, 2026

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