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Added 3 mins ago
CO
COORDINATOR TRAINING & DEVELOPMENT # 66666
City of Toronto
Toronto, ON
- Full-time
Considerable experience in evaluating training effectiveness using data, metrics or tracking systems.
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- $100,000 to $150,000 CAD / year
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- Contract
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Senior Java Backend Developer - 8 Years
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- Full-time
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Senior AI Full Stack Developer
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Buyerlink

AI Implementation Specialist, Calls

Victoria, BC, Canada

Compensation: $55,000-$65,000 Compensation will be determined by factors including knowledge and skills, role-specific qualifications, market location, and experience. · Full-time

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Job details

Pay: Compensation: $55,000-$65,000 Compensation will be determined by factors including knowledge and skills, role-specific qualifications, market location, and experience.
Job type: Full-time
Apply by: Apr 3, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

We're looking for a curious, detail-oriented AI Implementation Specialist to join our team at an exciting inflection point. As AI becomes core to how we operate, you'll be the person helping us do it right. You'll own the governance and optimization of our AI call center and IVR product, build the reporting and automation infrastructure the team relies on, and serve as our internal expert as we expand how we use AI across the business. If you're someone who loves being in the weeds of a new technology and wants a seat at the table when strategy is being shaped, this role was built for you.

This is an in-person role at our office in Victoria, BC

Day-to-day:

You will:

Own governance of our AI IVR and AI call center product - monitoring performance, managing configurations, and ensuring the platform is running effectively day-to-day
Design and execute A/B tests on the AI IVR to continuously improve call flows, outcomes, and customer experience
Implement changes to the AI IVR and document decisions, results, and recommendations in a clear and organized way
Build reports, dashboards, and automations that give the AdOps team better visibility into performance and reduce manual work
Act as a hands-on resource across other team projects involving AI - contributing data analysis, implementation support, and a practical perspective on what's possible
Stay current on developments in AI tooling and proactively bring forward ideas for how we can apply them to our work

You have...

Experience working with AI platforms, tools, or products in a hands-on capacity - you've done more than read about it
Comfort working with data: pulling it, interpreting it, and turning it into something useful for a team
A structured, methodical approach to testing and problem-solving - you know how to set up a fair test and read the results honestly
Strong written and verbal communication skills; you can explain technical concepts to non-technical teammates
The ability to manage multiple workstreams independently and know when to ask for direction
A genuine interest in how AI is changing the way businesses operate - and enthusiasm for being part of that change

Nice to have:

Familiarity with IVR systems, call center technology, or contact center operations
Experience building dashboards or automated reports (any tool - Looker, Google Sheets, Power BI, etc.)
Exposure to prompt engineering, LLM workflows, or agentic AI tools
Experience in a digital advertising, media, or AdTech environment

Compensation: $55,000-$65,000
Compensation will be determined by factors including knowledge and skills, role-specific qualifications, market location, and experience.

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More about this job

Responsibilities

Govern and optimize the AI IVR and call center platform by monitoring performance, managing configurations, and testing improvements to call flows and customer outcomes. Build reporting, dashboards, and automations for the AdOps team, document decisions and results, and support AI-related projects across the business.

Requirements

Candidates should have hands-on experience with AI platforms or products, be comfortable analyzing data, and use a structured approach to testing and problem-solving. Strong communication, independent workstream management, and genuine interest in business applications of AI are required; IVR, dashboarding, prompt engineering, LLM, or AdTech experience is an asset.

Skills

AI Platform Governance
IVR Configuration
Call Center Technology
A/B Testing
Data Analysis
Reporting
Dashboard Development
Automation
Performance Monitoring
Prompt Engineering
LLM Workflows
Written Communication
Verbal Communication
Problem-Solving
Project Management

Visa sponsorship

Not detected in the job text

Keywords

AI
AI IVR
AI Call Center
IVR Systems
Call Center Technology
Contact Center Operations
AI Platform Governance
Platform Configuration
Performance Monitoring
A/B Testing
Call Flows
Customer Experience
Data Analysis
Reporting
Dashboards
Automation
AdOps
Prompt Engineering
LLM Workflows
Agentic AI
Looker
Google Sheets
Power BI
Digital Advertising
Media
AdTech

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