Position Title : RQ11856 - Senior Training Specialist
Location: Toronto, ON
Mode : Contract
Client: Enterprise Financial Services Division
Position Overview
A successful candidate will be responsible for developing and maintaining engaging e-learning courses, analyzing and enhancing existing training content, and translating business and technical requirements into effective learning solutions.
The role requires extensive hands-on experience with Adobe Captivate Classic and Articulate 360, particularly in developing interactive e-learning courses, simulations, assessments, and digital learning materials. The candidate should also possess strong instructional design, analytical, communication, stakeholder engagement, and project management skills.
Key Responsibilities
- Design, develop, and deliver comprehensive training programs and learning materials for technical and non-technical users.
- Create interactive e-learning courses using Adobe Captivate Classic and Articulate 360, including Storyline and Rise.
- Develop, maintain, and enhance digital learning content, simulations, assessments, and interactive learning activities.
- Analyze existing training materials and identify opportunities to improve instructional design, learner engagement, and overall learning effectiveness.
- Convert and redevelop legacy e-learning content, including Adobe Captivate assets, into modern learning authoring platforms.
- Gather and validate training requirements by collaborating with subject matter experts, business stakeholders, and technical teams.
- Develop training strategies, course outlines, learning objectives, training plans, user guides, and supporting documentation.
- Deliver training sessions through in-person workshops, virtual meetings, webinars, and other learning platforms.
- Ensure all learning materials comply with accessibility standards and AODA requirements.
- Support Learning Management System (LMS) publishing, LearnON deployment processes, and e-learning content delivery standards.
- Conduct quality assurance, accessibility validation, user acceptance testing, and defect resolution for developed learning solutions.
- Facilitate content review sessions, incorporate stakeholder feedback, and ensure training deliverables meet business requirements.
- Identify additional training opportunities and recommend appropriate learning solutions to improve user adoption and knowledge transfer.
- Manage multiple training development activities while ensuring timely delivery and adherence to project milestones.
Mandatory Skills and Qualifications
- Hands-on experience developing e-learning courses using Adobe Captivate Classic and Articulate 360.
- Strong expertise in Articulate 360, particularly Storyline and Rise.
- Experience designing, developing, testing, and deploying interactive e-learning courses, simulations, assessments, and learning activities.
- Experience converting and modernizing legacy e-learning content, including Adobe Captivate-based learning assets.
- Strong knowledge of instructional design methodologies and adult learning principles.
- Experience developing training documentation, user guides, job aids, and technical training materials.
- Proficiency with presentation tools such as Microsoft PowerPoint, Adobe applications, and image/screen-capture software.
- Ability to develop and deliver training to both technical and non-technical audiences.
- A portfolio showcasing previously developed e-learning courses and digital learning solutions is mandatory.
Experience and Skill Set Requirements
1. Digital Learning Development and Technical Skills
- Extensive experience developing and maintaining online learning solutions using Articulate 360, including Storyline and Rise.
- Hands-on experience with Adobe Captivate Classic for developing e-learning courses and interactive training content.
- Experience converting and redeveloping legacy e-learning assets from Adobe Captivate into modern learning authoring tools.
- Expertise in designing, developing, testing, and deploying e-learning courses, simulations, assessments, and interactive learning activities.
- Knowledge of accessibility standards and best practices, including compliance with Accessibility for Ontarians with Disabilities Act (AODA) requirements.
- Understanding of Learning Management Systems (LMS), LearnON deployment processes, and e-learning publishing standards.
2. Analytical and Instructional Design Skills
- Demonstrated ability to analyze existing learning content and identify opportunities to improve instructional design, learner engagement, and content effectiveness.
- Experience gathering, assessing, and validating business and training requirements in collaboration with subject matter experts and stakeholders.
- Proven ability to redesign complex learning content, simulations, assessments, and learning activities in alignment with adult learning principles.
- Strong analytical skills to evaluate learning objectives, identify content gaps, and recommend effective learning solutions.
- Ability to structure course content and translate complex technical information into clear, engaging, and learner-friendly materials.
3. Communication and Stakeholder Engagement Skills
- Strong collaboration and consultation skills to work effectively with project teams, subject matter experts, business stakeholders, and technical resources.
- Experience facilitating content review sessions, gathering stakeholder feedback, and translating business requirements into effective learning solutions.
- Ability to prepare training documentation, project updates, reports, and presentations for management and stakeholder audiences.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts and instructional design methodologies to both technical and non-technical audiences.
- Strong presentation and interpersonal skills, with the ability to facilitate engaging training sessions.
4. Project Management and Organizational Skills
- Experience managing multiple course development activities and deliverables within established timelines and project schedules.
- Strong organizational and time management skills, with the ability to prioritize competing demands and meet project milestones.
- Experience supporting quality assurance, accessibility validation, user acceptance testing, and defect resolution.
- Ability to work independently and collaboratively in a team-oriented environment.
- Demonstrated commitment to delivering high-quality learning solutions within tight project timelines.
