Senior Training Specialist

Position Title : RQ11856 - Senior Training Specialist

Location: Toronto, ON

Mode : Contract

Client: Enterprise Financial Services Division

Position Overview

A successful candidate will be responsible for developing and maintaining engaging e-learning courses, analyzing and enhancing existing training content, and translating business and technical requirements into effective learning solutions.

The role requires extensive hands-on experience with Adobe Captivate Classic and Articulate 360, particularly in developing interactive e-learning courses, simulations, assessments, and digital learning materials. The candidate should also possess strong instructional design, analytical, communication, stakeholder engagement, and project management skills.

Key Responsibilities

• Design, develop, and deliver comprehensive training programs and learning materials for technical and non-technical users.
• Create interactive e-learning courses using Adobe Captivate Classic and Articulate 360, including Storyline and Rise.
• Develop, maintain, and enhance digital learning content, simulations, assessments, and interactive learning activities.
• Analyze existing training materials and identify opportunities to improve instructional design, learner engagement, and overall learning effectiveness.
• Convert and redevelop legacy e-learning content, including Adobe Captivate assets, into modern learning authoring platforms.
• Gather and validate training requirements by collaborating with subject matter experts, business stakeholders, and technical teams.
• Develop training strategies, course outlines, learning objectives, training plans, user guides, and supporting documentation.
• Deliver training sessions through in-person workshops, virtual meetings, webinars, and other learning platforms.
• Ensure all learning materials comply with accessibility standards and AODA requirements.
• Support Learning Management System (LMS) publishing, LearnON deployment processes, and e-learning content delivery standards.
• Conduct quality assurance, accessibility validation, user acceptance testing, and defect resolution for developed learning solutions.
• Facilitate content review sessions, incorporate stakeholder feedback, and ensure training deliverables meet business requirements.
• Identify additional training opportunities and recommend appropriate learning solutions to improve user adoption and knowledge transfer.
• Manage multiple training development activities while ensuring timely delivery and adherence to project milestones.

Mandatory Skills and Qualifications

• Hands-on experience developing e-learning courses using Adobe Captivate Classic and Articulate 360.
• Strong expertise in Articulate 360, particularly Storyline and Rise.
• Experience designing, developing, testing, and deploying interactive e-learning courses, simulations, assessments, and learning activities.
• Experience converting and modernizing legacy e-learning content, including Adobe Captivate-based learning assets.
• Strong knowledge of instructional design methodologies and adult learning principles.
• Experience developing training documentation, user guides, job aids, and technical training materials.
• Proficiency with presentation tools such as Microsoft PowerPoint, Adobe applications, and image/screen-capture software.
• Ability to develop and deliver training to both technical and non-technical audiences.
• A portfolio showcasing previously developed e-learning courses and digital learning solutions is mandatory.

Experience and Skill Set Requirements

1. Digital Learning Development and Technical Skills

• Extensive experience developing and maintaining online learning solutions using Articulate 360, including Storyline and Rise.
• Hands-on experience with Adobe Captivate Classic for developing e-learning courses and interactive training content.
• Experience converting and redeveloping legacy e-learning assets from Adobe Captivate into modern learning authoring tools.
• Expertise in designing, developing, testing, and deploying e-learning courses, simulations, assessments, and interactive learning activities.
• Knowledge of accessibility standards and best practices, including compliance with Accessibility for Ontarians with Disabilities Act (AODA) requirements.
• Understanding of Learning Management Systems (LMS), LearnON deployment processes, and e-learning publishing standards.

2. Analytical and Instructional Design Skills

• Demonstrated ability to analyze existing learning content and identify opportunities to improve instructional design, learner engagement, and content effectiveness.
• Experience gathering, assessing, and validating business and training requirements in collaboration with subject matter experts and stakeholders.
• Proven ability to redesign complex learning content, simulations, assessments, and learning activities in alignment with adult learning principles.
• Strong analytical skills to evaluate learning objectives, identify content gaps, and recommend effective learning solutions.
• Ability to structure course content and translate complex technical information into clear, engaging, and learner-friendly materials.

3. Communication and Stakeholder Engagement Skills

• Strong collaboration and consultation skills to work effectively with project teams, subject matter experts, business stakeholders, and technical resources.
• Experience facilitating content review sessions, gathering stakeholder feedback, and translating business requirements into effective learning solutions.
• Ability to prepare training documentation, project updates, reports, and presentations for management and stakeholder audiences.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts and instructional design methodologies to both technical and non-technical audiences.
• Strong presentation and interpersonal skills, with the ability to facilitate engaging training sessions.

4. Project Management and Organizational Skills

• Experience managing multiple course development activities and deliverables within established timelines and project schedules.
• Strong organizational and time management skills, with the ability to prioritize competing demands and meet project milestones.
• Experience supporting quality assurance, accessibility validation, user acceptance testing, and defect resolution.
• Ability to work independently and collaboratively in a team-oriented environment.
• Demonstrated commitment to delivering high-quality learning solutions within tight project timelines.