Senior IT Technician – Client-Facing (M365, Security & Automation)

Senior IT Technician – Client-Facing (M365, Security & Automation)

Lower Mainland, BC · Hybrid: mostly remote, with regular local client site visits · Full-time · $70,000–$80,000 CAD

We’re looking for an experienced technician who our clients trust and actually understand.

This isn’t a “close the ticket and move on” role. You’ll handle complex issues on your own, and you’ll be the person who sees when a better long-term solution is needed and explains it in a way clients understand. As you grow with us, you’ll lead automation, process improvement and client technology planning. There’s a clear path to team lead as we grow.

We’re a small team, so everyone pitches in. One hour you might be untangling a conditional access policy, and the next you’re fixing a printer, setting up a new laptop or helping someone who can’t get into their email. No request is too small, and you’ll be comfortable switching between big projects and everyday support.

Technical depth matters, but what sets you apart is communication. You turn technical problems into plain language, you follow through on what you say you’ll do, and you keep people updated without being asked.

What You’ll Be Doing

Handle whatever comes in: everyday support and general troubleshooting for desktops, laptops, printers, phones, peripherals, connectivity, and user and access issues

Own Tier 2/3 issues across client environments, remotely and onsite: Microsoft 365, identity, endpoints and networking

Administer Microsoft 365 across multiple client tenants: users, licensing, Intune, Exchange Online, Teams, SharePoint and Entra ID

Implement and maintain security controls: MFA, conditional access, email security, endpoint protection and backups

Lead projects such as migrations, onboarding new clients, device rollouts and security hardening

Handle hands-on work onsite, including hardware setups, office moves, cabling and device deployments

Document your work clearly in our PSA and keep client records current

Spot recurring issues and propose lasting fixes, upgrades or projects

Build automations (PowerShell, n8n, Power Automate, APIs) that make us and our clients more efficient

Join client reviews, explain recommendations to business owners and help shape their technology roadmap

Over time, help mentor newer technicians and shape how our team works

What We’re Looking For

4+ years in IT support or systems administration, including at least 2 years at an MSP

A strong general troubleshooting foundation, with a calm, methodical approach to problems you haven’t seen before

Flexibility to move between senior-level work and day-to-day support as the team needs

Strong Microsoft 365 and Windows administration skills, including Intune and Entra ID

Solid networking knowledge (DNS, DHCP, VPN, Wi-Fi, firewalls)

Experience owning projects from start to finish, not just tickets

Strong spoken and written English. You’ll explain technical issues to non-technical clients every day, by phone, by email and in person.

A track record of reliability: you follow through and keep people updated

A valid driver’s licence and a reliable vehicle for client site visits across the Lower Mainland

Nice to Have

PowerShell or other scripting experience

Automation experience with n8n, Power Automate or Zapier

Security certifications (Microsoft SC-900, MS-102, AZ-500, or CompTIA Security+)

Experience with HaloPSA, an RMM tool or similar MSP platforms

Experience supporting financial services clients

Interest in the business side: how IT choices affect a client’s cost, risk and growth

About Us

BVigilant is a BC-based managed IT and cyber security provider. We serve multiple industries with a focus on financial services, keeping our clients’ people productive and their data secure.

We’re a small team, so your work is visible and your ideas actually get used. If you enjoy being trusted, wearing a few hats, seeing the impact of what you build and growing into leadership, we’d love to meet you.

What You’ll Get

$70,000–$80,000 CAD per year

Hybrid work with a mostly remote schedule

Medical and dental benefits after a successful trial period

Mileage reimbursement

A real path to team lead, plus room to grow into automation and client advisory work

Want to Apply?

Record a short video (max 3 minutes) answering these 5 questions:

Why do you want this job?

What do you know about our company?

What is your ideal work environment?

What are your strengths?

Where do you see yourself in 5 years?

Complete the Predictive Index Assessment here: https://assessment.predictiveindex.com/bo/CBD8/BVIGILANT_LOCAL_IT

Email your video, résumé, and predictive index results (which will be sent to you after you complete the assessment) in an email to helen@bvigilant.ca with the subject line:

• “Senior IT Technician – [Your Name]”