Project Manager

By Quality is a specialized case goods furniture division serving the hospitality industry, known for customized, high-quality products. Building on a history in upholstered furniture manufacturing dating back to 1980, the company maintains a strong reputation for craftsmanship and reliability. By Quality extends the established Quality & Company trademark, helping clients deliver the same standard of furniture that has defined the brand. The team focuses on professional partnerships and long-term relationships, welcoming collaborators who value precision, quality, and service.

By Quality is seeking an experienced Project Manager to take full ownership of custom furniture manufacturing projects, from project inception through production, delivery, and closeout. This is a hands-on, client-facing PM role for someone who brings structure, ownership, and proactive communication to every project milestone.

Role Description

This full-time, on-site Project Manager role is based in Vaughan, ON. The Project Manager will oversee case goods furniture projects from initial planning through production and delivery, ensuring timelines, budgets, and quality standards are met. Daily responsibilities include coordinating with internal teams and external suppliers, managing schedules, monitoring progress, and addressing issues that may affect project milestones. The role involves tracking project phases and tasks, vendor timelines, and production status, while supporting expediting activities, and maintaining clear, timely communication with clients and stakeholders. The Project Manager will also contribute to process improvements and documentation to enhance operational efficiency and customer satisfaction.

Project Management & Execution

• Own project schedules, budgets, scope, risks, and client communications from award through final delivery and closeout.
• Coordinate shop drawings, RFIs, finish and sample approvals, and design revisions with the engineering team and client. This is with the support of a Project Coordinator.
• Drive clear handoffs to design, purchasing, production, and logistics.
• Identify and communicate missing information before it impacts production schedules or project delivery.
• Maintain accurate project records, milestone trackers, open-item logs, and approvals within the company's ERP and project management systems.
• Lead regular internal and external project reviews.
• Escalate issues early with proposed solutions and recovery plans.

Client Communication & Coordination

• Serve as the primary point of contact for assigned projects.
• Manage client expectations, approvals, deliverables, and project timelines.
• Conduct client meetings with all stakeholders as required.
• Ensure timely follow-up on outstanding client decisions and technical questions.
• Communicate schedule changes, project risks, and important milestones proactively.
• Maintain strong relationships with clients, designers, purchasing agents, and project stakeholders.

Financial & Operational Control

• Monitor project budgets, scope changes, and costing exposure.
• Track change orders and ensure appropriate documentation and approvals.
• Coordinate with purchasing and production to ensure material availability and manufacturing readiness.
• Protect project profitability while maintaining customer satisfaction.
• Support effective project closeout and resolution of outstanding issues.

Qualifications and experience

• Minimum of 5+ years of project management experience in custom millwork, case goods, architectural interiors, fixtures, or related manufacturing.
• Ability to read and interpret architectural drawings, furniture shop drawings, and technical specifications.
• Practical understanding of furniture construction, materials, manufacturing processes, and production sequencing.
• Strong organizational, scheduling, communication, and problem-solving skills.
• Experience coordinating multiple projects simultaneously in a deadline-driven environment.
• Proficiency with Microsoft Excel, project tracking tools, and ERP systems.
• Experience managing U.S. hospitality projects is considered an asset.
• Strong attention to detail and the ability to work independently while collaborating across departments.

What Success at By Quality Looks Like

• Take full accountability for assigned projects from commencement through completion.
• Maintain accurate and current project schedules, documentation, and milestone trackers.
• Ensure client approvals and outstanding decisions are followed up on promptly.
• Deliver complete, organized project handoffs to engineering, purchasing, and production.
• Anticipate potential issues rather than reacting after problems occur.
• Maintain clear communication with clients and internal stakeholders.
• Consistently support on-time delivery, quality expectations, and project profitability.