Find work in Canada.

495,277 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
CF
Administrative Coordinator, Operations
Cadillac Fairview
London, ON
- Full-time
To provide administrative coordination to the operations team. You will work alongside the General Manager and the Operations Manager to provide first class client service, and will liaise…
Added 3 mins ago
L
Assistant Branch Manager - Office 1714
LendDirect
Medicine Hat, AB
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 3 mins ago
OR
Wireless Sales Associate - 3097 Sudbury North
OSL Retail Services Inc
Sudbury, ON
- Other
Career development programs structured to your growth and increasing your earning potential
Added 3 mins ago
N
Manager, Talent Attraction & Recruitment Innovation – Contact Centre
NQX
Laval, QC
- Full-time
We are looking for a Manager, Talent Attraction & Recruitment Innovation – Contact Centre to rethink and modernize how we attract, identify, and recruit contact centre talent.
Added 3 mins ago
VC
Coordinator (RN/RPN) - Resident Care
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Full-time
…clinical resource for staff, supporting staff training and development, and provides leadership and support to the interdisciplinary team. Assists the Manager/Clinical Services Coordinator…
Added 3 mins ago
AC
Principal, Corporate Safety Assurance and Compliance - Cargo
Air Canada
Toronto, ON
- Full-time
Support the Manager, Cargo Quality Assurance in the development of audit checklists including audit questions, sample size, and the identification of critical and non-critical findings;…
Added 3 mins ago
C
Infirmière Gestionnaire de Cas/Nurse Case Manager - 12 month contract
Cencora
Quebec, QC
- Full-time
Maintain clear communication with the manager, team and the client regarding the management of patient cases;
Added 3 mins ago
Team Lead, Service Delivery - Windsor Ontario, Canada
TTEC
Canada
…customer experience on every call as you’re the first line manager for your…
Added 3 mins ago
AF
Assistant Branch Manager - Office 1714
Attain Finance
Medicine Hat, AB
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 3 mins ago
BT
Lead Installer
Bath Tune-Up South Calgary
Calgary, AB
- $28 to $35 CAD / hour
- Full-time
Paid Training and Development: We will provide continuous design training so you are well-prepared to help our customers.
Added 3 mins ago
Team Lead, Service Delivery - Windsor Ontario, Canada
Percepta
Canada
…customer experience on every call as you’re the first line manager for your…
Added 18 mins ago
AC
Senior Manager, Indirect Tax
ACCA Careers
Winnipeg, MB
- Full-time
Make an impact with our Indirect Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a…
Added 18 mins ago
AC
Manager, Indirect Tax
ACCA Careers
Winnipeg, MB
- Full-time
Make an impact with our Indirect Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 18 mins ago
WP
Store Leader - West 4th Ave
Warby Parker
Vancouver, BC
- Full-time
…(At other brands, you might see similar roles called Store Manager.) All aspects of our stores' success rests on the shoulders of our seasoned Store Leaders-Warby Parker Retail wouldn't be…
Added 18 mins ago
HS
Regional Manager - Audiologist or Hearing Instrument Specialist
Hearing Solutions
Toronto, ON
- Full-time
As the Regional Manager, you will combine clinical expertise with management skills to oversee clinic operations while providing patient care. If you are an Audiologist or Hearing…
Added 18 mins ago
Sr Business Analyst - Disruption Management
WestJet Group
Calgary, AB
WestJet is looking for an experienced Senior Business Analyst to join our Disruption Management team, reporting into the Portfolio Manager, Disruption Management.
Added 18 mins ago
R
Relationship Manager Intern, Business Market
RBC
Surrey, BC
- Full-time
Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
Added 18 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Lamont, AB
You're a master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion
Added 18 mins ago
Project Manager
ERCO Worldwide
Saskatoon, SK
ERCO Worldwide is looking for a Project Manager to join our Saskatoon team! The Project Manager leads development and execution of projects to improve process safety, operations,…
Added 18 mins ago
Machine Operator
Give and Go Prepared Foods
Brampton, ON
…that will provide you with opportunities for career growth and development, while working with an energetic team with deeply ingrained values of respect, direct and open communication,…
Added 18 mins ago
PM
Project Manager
POD Marketing
Calgary, AB
- $57,000 to $65,000 CAD / year
- Full-time
As our Project Manager, you’ll lead website projects from initial planning through launch, helping turn client goals into websites that support their business. Reporting to the Team Lead of…
Added 18 mins ago
T
Account Manager II, Agricultural Services
TD
Mount Forest, ON · Stratford, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 mins ago
T
Senior Specialized Finance Analyst
TD
Toronto, ON · Laval, QC
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 18 mins ago
T
HR Operations Analyst I
TD
London, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 mins ago
T
Market Risk Analyst, FX
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

BYD North America

Aftersales Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum 8–10 years of automotive aftersales experience, including dealership and/or OEM environments.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us

At BYD, we build the technologies powering a smarter, cleaner future.

Founded in 1994 as a battery pioneer, BYD has grown into one of the world’s most influential technology companies, shaping the future of mobility, energy, and transportation.

From breakthrough battery technology to world-leading electric vehicles, BYD designs and manufactures the innovations changing how people move and how energy is used around the world.

Today, BYD vehicles, technologies, and energy solutions are trusted by millions of people across more than 100 countries and regions.

Now we are bringing that momentum to Canada.

Join BYD Canada and help build the future of electric mobility.

About the Job

Position Summary

The Aftersales Manager is responsible for leading and driving all aspects of aftersales operations across BYD Canada's dealer network, including technical support, service engineering, warranty management, service quality, dealer capability development, technical training, and customer satisfaction initiatives.

This position plays a critical role in ensuring dealership partners deliver exceptional customer experiences while achieving key aftersales performance objectives. The Aftersales Manager will serve as the primary liaison between BYD Canada, dealership partners, and global headquarters, supporting operational excellence, dealer profitability, warranty performance, and the successful deployment of new energy vehicle technologies.

Key Responsibilities

Operations & Dealer Network Management

Lead local aftersales team and Lead aftersales operations across the Canadian dealer network, and ensuring compliance with BYD service standards, policies, and operating procedures.
Monitor dealer aftersales performance through KPI management, including service retention, customer satisfaction, repair efficiency, warranty performance, parts sales, and workshop productivity.
Conduct regular dealer performance reviews and business assessments to identify operational improvement opportunities.
Develop and implement corrective action plans or engineering policy to improve aftersales performance.
Support dealer development activities, including new dealer onboarding, facility readiness, service capacity planning, and operational audits.

Service Strategy & Engineering

Develop and implement BYD Canada's aftersales service standards, operational processes, and service policies in alignment with global requirements and local market needs.
Drive the deployment and continuous improvement of dealer service operations, ensuring effective adoption of BYD service standards across the network.
Conduct competitor benchmarking and market analysis to identify opportunities for enhancing BYD's aftersales competitiveness and customer experience.
Collaborate with headquarters to develop and localize aftersales strategies, programs, and service offerings for the Canadian market.

Warranty & Service Quality Management

Oversee warranty operations and ensure warranty claims are submitted, processed, and managed in accordance with BYD policies.
Monitor warranty performance indicators, claim accuracy, claim cost control, and fraud prevention activities.
Lead warranty investigations, root-cause analysis, and field quality reporting processes.
Conduct service quality audits and technical assessments across the dealer network.
Monitor key aftersales performance indicators, including NPS, CSI, TCI, warranty performance, technical case resolution, repair efficiency, and spare parts filling rates etc.

Technical Training & Dealer Capability Development

Develop and execute technical training strategies to continuously improve dealer service capabilities.
Manage technician certification programs and dealer training compliance requirements.
Coordinate classroom, virtual, and hands-on training programs covering vehicle systems, diagnostics, EV technologies, and service processes.
Evaluate training effectiveness and establish development plans for technicians, service advisors, workshop managers, and parts personnel.
Ensure dealer readiness for new model launches and emerging technologies.

New Product & EV Technology Support

Support the launch of new vehicle models and technologies across the Canadian dealer network.
Support implementation of high-voltage repair standards and EV safety compliance requirements.
Coordinate service documentation, technical bulletins, repair procedures, and diagnostic tool deployment. Ensure dealers are fully prepared regarding tooling, equipment, technician certification, parts supply, and repair processes.
Collaborate with Product, Quality, Engineering, and Aftersales teams to communicate field feedback and customer concerns.
Ensure dealer readiness for new vehicle introductions, software updates, and technical campaigns.

Cross-Functional Collaboration

Collaborate closely with Warranty, Parts, Sales, Product Planning, Dealer Development, Quality, and Customer Experience teams.
Provide market intelligence and field feedback to support product and service improvements.
Act as a key aftersales representative for dealer partners, industry stakeholders, and internal leadership teams.
Support strategic aftersales initiatives and business growth objectives across Canada.

Qualifications & Experience

Education & Professional Experience

Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Automotive Technology, or a related field preferred.
Minimum 8–10 years of automotive aftersales experience, including dealership and/or OEM environments.
Minimum 3–5 years in a leadership or regional aftersales management role.
Experience supporting dealer networks within Canada is strongly preferred.
Experience with electric vehicles, high-voltage systems, and emerging mobility technologies is highly desirable.

Skills & Competencies

Strong understanding of: Automotive service operations, Warranty administration, Technical training and certifications, Dealer performance management, EV powertrain and battery systems, Technical diagnostics and service engineering, Aftersales KPI management etc.
Strong analytical and problem-solving skills with a customer-focused mindset.
Exceptional communication and presentation capabilities.
Ability to effectively support dealership partners in a fast-paced and growing business environment.

Additional Requirements

Fluency in English is required; French language proficiency is considered a strong asset.
Ability to travel extensively across Canada (30%-50%).
Valid driver's license required.
EV certification or experience with high-voltage systems is considered an asset.

What We’ll Bring

Competitive salary and performance-based bonus incentives.
Comprehensive benefits package, including extended health and dental coverage.
Paid holiday shutdowns and generous paid time off programs.
Team-building events and employee engagement programs.
Excellent opportunities for professional development and continuous learning.
Stable, long-term career in a global, fast-growing company.

Equal Opportunity & Accessibility

BYD Canada is committed to fostering an inclusive, equitable, and respectful workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.
Accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with applicable human rights and accessibility legislation.
Applicants must be legally authorized to work in Canada. Employment may be contingent upon successful completion of reference checks, background screening, and other pre-employment requirements, where applicable.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Lead BYD Canada's aftersales operations across its dealer network, overseeing service standards, dealer performance, warranty management, service quality, technical training, and customer satisfaction. Support dealer readiness for new models and EV technologies while coordinating with headquarters and internal teams to improve service performance and dealer capability.

Requirements

A bachelor's degree in automotive, mechanical, or electrical engineering, automotive technology, or a related field is preferred, along with 8–10 years of automotive aftersales experience and 3–5 years in a leadership or regional management role. Canadian dealer-network experience and EV or high-voltage systems experience are desirable; English fluency, a valid driver's license, and willingness to travel extensively across Canada are required.

Skills

Aftersales Operations
Dealer Network Management
Warranty Administration
Service Engineering
Dealer Performance Management
Aftersales KPI Management
Technical Training
Electric Vehicle Technologies
High-Voltage Systems
Technical Diagnostics
Service Quality Management
Root-Cause Analysis
Customer Satisfaction
Dealer Capability Development
Cross-Functional Collaboration
Analytical Problem-Solving

Benefits

Performance-Based Bonus
Extended Health Coverage
Dental Coverage
Paid Holiday Shutdowns
Paid Time Off
Professional Development
Team-Building Events

Visa sponsorship

Not detected in the job text

Keywords

Aftersales Operations
Dealer Network
Automotive Service Operations
Warranty Administration
Warranty Claims
Service Engineering
Service Quality Audits
Dealer Performance Reviews
Aftersales KPIs
Customer Satisfaction
NPS
CSI
TCI
Electric Vehicles
EV Powertrain
Battery Systems
High-Voltage Repair Standards
EV Safety Compliance
Technical Diagnostics
Root-Cause Analysis
Technician Certification
Technical Training
New Model Launches
Service Documentation
Technical Bulletins
Diagnostic Tools
Parts Supply
Repair Efficiency
Workshop Productivity
Dealer Onboarding

Report this job