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Added 10 mins ago
Solutions Engineering Lead, International Upmarket Customers
Toast
Toronto, ON
…a 40-site group their own menu, their own workflows and the systems they already run, in their market's version of the product. Tailor it to each person in the buying group, from the head…
Added 10 mins ago
Senior Solutions Engineer
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…a 40-site group their own menu, their own workflows and the systems they already run, in their market's version of the product. Tailor it to each person in the buying group, from the head…
Added 1 hour ago
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BYD North America

Aftersales Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum 8–10 years of automotive aftersales experience, including dealership and/or OEM environments.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us

At BYD, we build the technologies powering a smarter, cleaner future.

Founded in 1994 as a battery pioneer, BYD has grown into one of the world’s most influential technology companies, shaping the future of mobility, energy, and transportation.

From breakthrough battery technology to world-leading electric vehicles, BYD designs and manufactures the innovations changing how people move and how energy is used around the world.

Today, BYD vehicles, technologies, and energy solutions are trusted by millions of people across more than 100 countries and regions.

Now we are bringing that momentum to Canada.

Join BYD Canada and help build the future of electric mobility.

About the Job

Position Summary

The Aftersales Manager is responsible for leading and driving all aspects of aftersales operations across BYD Canada's dealer network, including technical support, service engineering, warranty management, service quality, dealer capability development, technical training, and customer satisfaction initiatives.

This position plays a critical role in ensuring dealership partners deliver exceptional customer experiences while achieving key aftersales performance objectives. The Aftersales Manager will serve as the primary liaison between BYD Canada, dealership partners, and global headquarters, supporting operational excellence, dealer profitability, warranty performance, and the successful deployment of new energy vehicle technologies.

Key Responsibilities

Operations & Dealer Network Management

Lead local aftersales team and Lead aftersales operations across the Canadian dealer network, and ensuring compliance with BYD service standards, policies, and operating procedures.
Monitor dealer aftersales performance through KPI management, including service retention, customer satisfaction, repair efficiency, warranty performance, parts sales, and workshop productivity.
Conduct regular dealer performance reviews and business assessments to identify operational improvement opportunities.
Develop and implement corrective action plans or engineering policy to improve aftersales performance.
Support dealer development activities, including new dealer onboarding, facility readiness, service capacity planning, and operational audits.

Service Strategy & Engineering

Develop and implement BYD Canada's aftersales service standards, operational processes, and service policies in alignment with global requirements and local market needs.
Drive the deployment and continuous improvement of dealer service operations, ensuring effective adoption of BYD service standards across the network.
Conduct competitor benchmarking and market analysis to identify opportunities for enhancing BYD's aftersales competitiveness and customer experience.
Collaborate with headquarters to develop and localize aftersales strategies, programs, and service offerings for the Canadian market.

Warranty & Service Quality Management

Oversee warranty operations and ensure warranty claims are submitted, processed, and managed in accordance with BYD policies.
Monitor warranty performance indicators, claim accuracy, claim cost control, and fraud prevention activities.
Lead warranty investigations, root-cause analysis, and field quality reporting processes.
Conduct service quality audits and technical assessments across the dealer network.
Monitor key aftersales performance indicators, including NPS, CSI, TCI, warranty performance, technical case resolution, repair efficiency, and spare parts filling rates etc.

Technical Training & Dealer Capability Development

Develop and execute technical training strategies to continuously improve dealer service capabilities.
Manage technician certification programs and dealer training compliance requirements.
Coordinate classroom, virtual, and hands-on training programs covering vehicle systems, diagnostics, EV technologies, and service processes.
Evaluate training effectiveness and establish development plans for technicians, service advisors, workshop managers, and parts personnel.
Ensure dealer readiness for new model launches and emerging technologies.

New Product & EV Technology Support

Support the launch of new vehicle models and technologies across the Canadian dealer network.
Support implementation of high-voltage repair standards and EV safety compliance requirements.
Coordinate service documentation, technical bulletins, repair procedures, and diagnostic tool deployment. Ensure dealers are fully prepared regarding tooling, equipment, technician certification, parts supply, and repair processes.
Collaborate with Product, Quality, Engineering, and Aftersales teams to communicate field feedback and customer concerns.
Ensure dealer readiness for new vehicle introductions, software updates, and technical campaigns.

Cross-Functional Collaboration

Collaborate closely with Warranty, Parts, Sales, Product Planning, Dealer Development, Quality, and Customer Experience teams.
Provide market intelligence and field feedback to support product and service improvements.
Act as a key aftersales representative for dealer partners, industry stakeholders, and internal leadership teams.
Support strategic aftersales initiatives and business growth objectives across Canada.

Qualifications & Experience

Education & Professional Experience

Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Automotive Technology, or a related field preferred.
Minimum 8–10 years of automotive aftersales experience, including dealership and/or OEM environments.
Minimum 3–5 years in a leadership or regional aftersales management role.
Experience supporting dealer networks within Canada is strongly preferred.
Experience with electric vehicles, high-voltage systems, and emerging mobility technologies is highly desirable.

Skills & Competencies

Strong understanding of: Automotive service operations, Warranty administration, Technical training and certifications, Dealer performance management, EV powertrain and battery systems, Technical diagnostics and service engineering, Aftersales KPI management etc.
Strong analytical and problem-solving skills with a customer-focused mindset.
Exceptional communication and presentation capabilities.
Ability to effectively support dealership partners in a fast-paced and growing business environment.

Additional Requirements

Fluency in English is required; French language proficiency is considered a strong asset.
Ability to travel extensively across Canada (30%-50%).
Valid driver's license required.
EV certification or experience with high-voltage systems is considered an asset.

What We’ll Bring

Competitive salary and performance-based bonus incentives.
Comprehensive benefits package, including extended health and dental coverage.
Paid holiday shutdowns and generous paid time off programs.
Team-building events and employee engagement programs.
Excellent opportunities for professional development and continuous learning.
Stable, long-term career in a global, fast-growing company.

Equal Opportunity & Accessibility

BYD Canada is committed to fostering an inclusive, equitable, and respectful workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.
Accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with applicable human rights and accessibility legislation.
Applicants must be legally authorized to work in Canada. Employment may be contingent upon successful completion of reference checks, background screening, and other pre-employment requirements, where applicable.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Lead BYD Canada's aftersales operations across its dealer network, overseeing service standards, dealer performance, warranty management, service quality, technical training, and customer satisfaction. Support dealer readiness for new models and EV technologies while coordinating with headquarters and internal teams to improve service performance and dealer capability.

Requirements

A bachelor's degree in automotive, mechanical, or electrical engineering, automotive technology, or a related field is preferred, along with 8–10 years of automotive aftersales experience and 3–5 years in a leadership or regional management role. Canadian dealer-network experience and EV or high-voltage systems experience are desirable; English fluency, a valid driver's license, and willingness to travel extensively across Canada are required.

Skills

Aftersales Operations
Dealer Network Management
Warranty Administration
Service Engineering
Dealer Performance Management
Aftersales KPI Management
Technical Training
Electric Vehicle Technologies
High-Voltage Systems
Technical Diagnostics
Service Quality Management
Root-Cause Analysis
Customer Satisfaction
Dealer Capability Development
Cross-Functional Collaboration
Analytical Problem-Solving

Benefits

Performance-Based Bonus
Extended Health Coverage
Dental Coverage
Paid Holiday Shutdowns
Paid Time Off
Professional Development
Team-Building Events

Visa sponsorship

Not detected in the job text

Keywords

Aftersales Operations
Dealer Network
Automotive Service Operations
Warranty Administration
Warranty Claims
Service Engineering
Service Quality Audits
Dealer Performance Reviews
Aftersales KPIs
Customer Satisfaction
NPS
CSI
TCI
Electric Vehicles
EV Powertrain
Battery Systems
High-Voltage Repair Standards
EV Safety Compliance
Technical Diagnostics
Root-Cause Analysis
Technician Certification
Technical Training
New Model Launches
Service Documentation
Technical Bulletins
Diagnostic Tools
Parts Supply
Repair Efficiency
Workshop Productivity
Dealer Onboarding

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