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C.H. Robinson

Senior Global Forwarding Agent

Montreal, QC, Canada

Pay: $24.64 - $38.43
Job type: Full-time
Experience: Minimum 4 years of Global Forwarding industry experience
Posting language: English
Posted: Sep 30, 2026

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Original job description

C.H. Robinson is looking for an experienced Senior Global Forwarding Agent to support customers across the United States while making a meaningful impact on our operations and business growth. In this role, you will own complex international shipments from start to finish, provide proactive customer support, develop effective solutions, and build strong partnerships across our global network. Bring your forwarding expertise, leadership, and passion for service to a team where your ideas and contributions matter. If you are ready to take ownership and make an impact in global forwarding, apply today.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Coordinate complex international shipments from purchase order through final delivery, ensuring customer requirements and standard operating procedures are met

Manage bookings, pre-alerts, government filings, shipment documentation, delivery execution, and invoicing

Maintain accurate and complete shipment data, including Incoterms, routing, dates, financial details, and supporting documents

Apply industry expertise and critical thinking to resolve shipping challenges and develop effective solutions

Prepare complex quotes, apply pricing strategies, and ensure accurate customer billing

Provide proactive shipment tracking, timely updates, and responsive issue resolution to customers

Serve as a trusted customer contact and subject matter expert for global forwarding processes and requirements

Build strong relationships with customers, agents, internal offices, outside vendors, sales executives, and account managers

Analyze shipment trends, identify process improvements, and recommend technology solutions that increase efficiency and support revenue growth

Mentor and train team members on shipment execution, customer requirements, pricing strategies, and operational best practices

Required Qualifications:

High School diploma or GED
Minimum 4 years of Global Forwarding industry experience
Fluent in English (written and verbal)

Preferred Qualifications:

Associate’s or bachelor’s degree from an accredited college or university
Knowledge or coursework in Supply Chain, Logistics, or International Business
Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
Proactive, ambitious, hardworking, and analytical mindset
Excellent written and oral communication skills
Ability to work in a fast-paced and deadline-driven office environment
Proven track record of dealing with customers and being client focused
High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
Values a diverse and inclusive work environment

Compensation Range

$24.64 - $38.43

The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

At C.H. Robinson, artificial intelligence (AI) technology is used in parts of our application review process. Final decisions are made by human recruiters.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Medical (including Vision and Telemedicine)
Dental
Basic and Supplemental Life Insurance
Vacation and PTO time
Paid holidays
Short-Term and Long-Term Disability
Retirement Plan with 5% company matching
Employee Stock Purchase Plan (ESPP)
Charitable Giving Match Program
Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Apply About employer

More about this job

Responsibilities

The Senior Global Forwarding Agent manages complex international shipments from purchase order to delivery, including documentation, government filings, and invoicing. They also serve as a subject matter expert, providing proactive customer support and mentoring team members on operational best practices.

Requirements

Candidates must have a high school diploma or GED and a minimum of 4 years of experience in the global forwarding industry. Proficiency in English and strong analytical, communication, and prioritization skills are required.

Skills

Global forwarding
Logistics
Supply chain management
Shipment coordination
Customer support
Documentation management
Incoterms
Pricing strategy
Issue resolution
Data analysis
Mentoring
Process improvement
Communication
Multi-tasking
Attention to detail

Benefits

Medical
Vision
Telemedicine
Dental
Basic life insurance
Supplemental life insurance
Vacation
Paid time off
Paid holidays
Short-term disability
Long-term disability
Retirement plan
Employee stock purchase plan
Charitable giving match program

Visa sponsorship

Not detected in the job text

Keywords

Global Forwarding
Logistics
Supply Chain
International Business
Shipment Tracking
Incoterms
Government Filings
Pricing Strategies
Customer Billing
Process Improvement
Data Analysis
Mentorship
Operations
Documentation
Compliance
Audit Compliance
Client Focused
Multi-tasking
Analytical Mindset
Communication Skills

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