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CAA Club Group

Bilingual Analyst - Special Investigations Unit (ON)

Mississauga, ON, Canada

Job type: Full-time
Apply by: Jan 14, 2027
Experience: Minimum 8 year of claims handling or direct related experience in Personal and Commercial multi-line claims.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

Reporting to the SIU Manager, the SIU analyst is responsible for the identification and analysis of suspicious claims, development of fraud detection and prevention tools through data analytics and supporting overall Fraud Strategy initiatives. This position is the subject matters expert for fraud detection technology and responsible for developing materials and conducting technical training when appropriate.

Review SIU referrals and determine which claims meet the established criteria and will be accepted for investigation by SIU
Analyze internal and external data systems to identify suspicious claims activity
Complete open-source intelligence (OSINT) searches
Design and create data reports/tools to proactively identify questionable claims or policy activity
Providing recommendations for action post-investigation
Support development of case investigations, fraud detection and tool enhancements for all lines of business and regions
Identifies issues, resource challenges and competing priorities regarding fraud identification and escalate to Claims Management

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

Minimum 8 year of claims handling or direct related experience in Personal and Commercial multi-line claims.
Experience with conducting OSINT research
Experience working on a national level that involves different Provincial Legislation and policies
Ability to maintain confidentiality and effectively prioritize and execute tasks in a high-pressure environment
Completion of or willingness to obtain Certified Fraud Examiner (CFE) certification and OSINT certificate preferred
University degree or college diploma is preferred
CIP designation or working towards is an asset
Provincial licensing if/where required
Fluency in both English and French required, including strong written and verbal communication skills.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide

accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Review referrals and analyze internal and external data to identify suspicious claims, conduct open-source intelligence research, and determine which cases meet SIU investigation criteria. Develop data reports and fraud detection tools, recommend post-investigation actions, support fraud strategy initiatives, and provide technical training on fraud detection technology.

Requirements

Requires at least eight years of personal and commercial multi-line claims handling or related experience, OSINT research experience, and experience working across provincial legislation and policies. Fluency in English and French is required; a CFE certification or willingness to obtain it is preferred, while a degree or diploma and CIP designation are preferred or considered assets.

Skills

Claims Handling
Fraud Detection
Data Analytics
Open-Source Intelligence Research
Suspicious Claims Analysis
Fraud Prevention
Investigation Support
Data Reporting
Fraud Detection Technology
Technical Training
Confidentiality
Prioritization
Written Communication
Verbal Communication
English Fluency
French Fluency

Benefits

Holistic Wellness Program
Education Reimbursement
Travel Incentives
Product And Service Discounts
Performance-Based Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Special Investigations Unit
Insurance Claims
Personal Insurance
Commercial Insurance
Multi-Line Claims
Fraud Detection
Fraud Prevention
Fraud Strategy
Data Analytics
Open-Source Intelligence
OSINT
Suspicious Claims
Claims Referrals
Internal Data Systems
External Data Systems
Data Reports
Fraud Detection Tools
Case Investigations
Fraud Detection Technology
Technical Training
Certified Fraud Examiner
CFE
OSINT Certificate
CIP Designation
Provincial Legislation
Confidentiality
English
French

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