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Added 7 mins ago
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added 7 mins ago
Senior Financial Crime Risk Analyst (5397)
TD
Toronto, ON
Full-time
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Added 7 mins ago
Mechanic (310T)
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Added 7 mins ago
Portfolio Manager – Non-Agency Securitized Products – Tactical & Accrual Trading
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Added 7 mins ago
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Added 9 mins ago
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CAA Club Group

Customer Service Advisor (Bilingual)

Vaughan, ON, Canada

Job type: Full-time
Apply by: Dec 15, 2026
Experience: 2-4 years customer service experience, with exposure to call center environment an asset
Posting language: English
Posted: Sep 9, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

Provide quotes/sales on Travel Insurance to potential customers by responding to incoming telephone requests from the sales and backup for IMU queues.
Quote and bind customers on Travel Insurance policies over the phone using proper questioning techniques to identify their travel insurance needs, sales techniques and applying all appropriate underwriting guidelines
Upholding company standards of the department and regulatory bodies.
Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.
Resolve minor issues through changes, workarounds suggestions. Escalate support for configuration and/or system issues or for technical issues.
Correspond with internal and external partners or new policyholders as required

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

Excellent verbal and written communication skills: Advanced French and English is required
Post-secondary education completion, University degree an asset
2-4 years customer service experience, with exposure to call center environment an asset
Insurance experience is an asset, preferably Travel Medical
A & S license is preferred
Very good analytical skills and aptitude for problem solving
Ability to navigate different computer systems
Good working knowledge of Microsoft Office (in particular word and excel)
Ability to multi-task
Strong inter-personal skills, empathy, excellent attention to detail, team and customer service oriented.
Work capacity according to variable hours

Hours Of Operation

Monday- Friday 8:00am - 8:00pm

Saturday 9:00am - 5:00pm

Would be required to work any shifts within our hours of operation.

Office Location - Orion Travel Insurance:

CAA Thornhill Office, 60 Commerce Valley Drive, Thornhill Ontario

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Provide travel insurance quotes and sales over the phone, identify customers’ needs, and bind policies in accordance with underwriting guidelines and regulatory requirements. Support internal associates and external partners, resolve minor technical or service issues, escalate complex issues, and meet customer service and KPI standards.

Requirements

Requires advanced French and English communication skills, post-secondary education, and 2–4 years of customer service experience; call center experience is an asset. Analytical and problem-solving ability, computer systems proficiency, Microsoft Office knowledge, multitasking, and strong interpersonal skills are required; insurance experience and an Accident and Sickness license are preferred.

Skills

Customer Service
Travel Insurance Sales
Insurance Quoting And Binding
Verbal Communication
Written Communication
Analytical Skills
Problem Solving
Computer Systems Navigation
Microsoft Word
Microsoft Excel
Multitasking
Interpersonal Skills
Empathy
Attention To Detail
Underwriting Guidelines
Technical Support

Benefits

Wellness Program
Learning And Education Reimbursement
Rewards And Travel Incentives
Product And Service Discounts
Performance-Based Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Personal Insurance
Commercial Insurance
Travel Medical Insurance
Insurance Sales
Insurance Quotes
Policy Binding
Underwriting Guidelines
Customer Service
Call Center
Technical Support
Partner Support
Key Performance Indicators
Regulatory Compliance
Microsoft Office
Microsoft Word
Microsoft Excel
French
English
Accident And Sickness License

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