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Added 32 mins ago
Senior Manager, IT Business Partner
Celestica International LP
Toronto, ON
…experience, and digital transformation, requiring a strong advisor who can translate HR business vision into a scalable technology roadmap and manage high-impact systems from ideation to…
Added 1 hour ago
N
AVP - Associate General Counsel
Nasdaq
Toronto, ON
- Full-time
As a AVP Associate General Counsel supporting Nasdaq Verafin, you will serve as a senior legal advisor and strategic partner to the Verafin business, providing practical legal counsel…
Added 3 hours ago
II
Principal functional SME– Retail & Athleisure Planning
ITC Infotech
Vancouver, BC
- Full-time
Required Strategic Domain Expertise (Must have deep knowledge in at least TWO of the following): · Core Platform Expertise (Must have strong depth in at least ONE):
Added 10 hours ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time
Define, maintain, and improve service goals for each department, focusing on excellence in the customer experience.
Added 12 hours ago
AC
Bilingual Talent Acquisition Analyst
Aramark Canada
Mississauga, ON
- Full-time
…recruiting and selection process, acting as a consultative talent advisor to the business and executing recruitment strategies in order to provide excellent customer service and achieve…
Added 14 hours ago
SE
Occupational Health, Safety and Environment (OHSE) Advisor
SMS Equipment Inc.
Fort McMurray, AB
- Full-time
SMS Equipment is seeking field-focused Occupational Health, Safety and Environment (OHSE) Advisor to partner with employees and operational leaders in Fort McMurray. In this role, you’ll…
Added 15 hours ago
CI
Cartus - International Relocation Consultant II - Canada
Compass International Holdings
Canada
- Full-time
The International Relocation Consultant II serves as the primary point of contact and trusted advisor throughout the international relocation process for assigned assignees. This role is…
Added 16 hours ago
HR
Manager, Surveillance
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
Possess strong leadership skills that are vital to managing people and delivering exceptional customer service as the manager is responsible for the overall management of the Surveillance…
Added 17 hours ago
IS
Wealth Services Assistant
Island Savings
Victoria, BC
- $49,100 to $66,000 CAD / year
- Full-time
Sales and Service Strategy: Answers and responds to routine member phone calls and/or emails; proactively contacts members and assists with updates to member information; schedules member…
Added 17 hours ago
Indigenous Business Liaison
City of Edmonton
AB
Are you a champion for Edmonton’s local economy? Do you bring a customer-focused experience to helping businesses start, grow and invest in Edmonton? The City of Edmonton invites dedicated…
Added 17 hours ago
Senior Manager, Pooled Investment Vehicles (International)
Scotiabank
Toronto, ON
…pooled investments to attract new business. Respond to ad hoc advisor requests with qualified and value-added ideas and opinions to educate advisors about the product/service offering of…
Added 17 hours ago
UO
Corporate Training Program Delivery Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Act as a business and operations advisor to Program Managers, Directors, and corporate clients.
Added 17 hours ago
B
Wealth Planning Advisor
BMO
Burnaby, BC
- Full-time
Work Arrangement: Hybrid role (4 days in office, 1 day remote)
Added 18 hours ago
B
Wealth Planning Advisor
BMO
Burnaby, BC · STSQ
- Full-time
Work Arrangement: Hybrid role (4 days in office, 1 day remote)
Added 18 hours ago
ScotiaMcLeod Administrative Assistant - Saskatoon
Scotiabank
Saskatoon, SK
ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice,…
Added 18 hours ago
Collections Advisor
Scotiabank
Hamilton, ON
Previous experience in a collections and/or customer service capacity utilizing the telephone as the primary means of communication.
Added 18 hours ago
AC
Bilingual Talent Acquisition Analyst
Aramark Canada
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
…recruiting and selection process, acting as a consultative talent advisor to the business and executing recruitment strategies in order to provide excellent customer service and achieve…
Added 19 hours ago
KS
Temporary Associate
kate spade new york
Rocky View No 44, AB · Ksny Crossiron Mills
- Part-time
The Stylist will serve as a trusted and knowledgeable advisor who assists customers in selecting products that suit their aesthetic and lifestyle. They will work with the customer to…
Added 19 hours ago
CF
Business Development & Enablement Specialist (Insurance)
CI Financial
Toronto, ON
- Full-time
Develop relationships between advisors and Corporate Insurance Specialists where specialist-led insurance execution would benefit the advisor and client.
Added 19 hours ago
FB
Tax Advisor & Preparer
Farm Business Consultants
Timmins, ON
- Other
The Tax Advisor & Preparer works directly with Members to understand their financial situation and deliver tailored tax strategies that minimize taxes in both the short and long term. This…
Added 19 hours ago
FB
Tax Advisor & Preparer
Farm Business Consultants
Sault Ste. Marie, ON
- Other
The Tax Advisor & Preparer works directly with Members to understand their financial situation and deliver tailored tax strategies that minimize taxes in both the short and long term. This…
Added 19 hours ago
FB
Tax Advisor & Preparer
Farm Business Consultants
North Bay, ON
- Other
The Tax Advisor & Preparer works directly with Members to understand their financial situation and deliver tailored tax strategies that minimize taxes in both the short and long term. This…
Added 20 hours ago
Senior Financial Advisor - Arnprior, ON
Scotiabank
Arnprior, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 20 hours ago
Financial Advisor/Senior Financial Advisor - Westmorland & McAllister, Saint John, NB
Scotiabank
NB · St John's, NB
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 21 hours ago
B
Wealth Planning Advisor, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
As part of the Wealth Planning Support team, the Wealth Planning Advisor (WPA) provides financial planning expertise and subject matter support to BMO Wealth Professionals, including…

CAA Club Group

Customer Service Advisor (Bilingual)

Vaughan, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 15, 2026
Experience: 2-4 years customer service experience, with exposure to call center environment an asset
Posting language: English
Posted: Sep 9, 2026

Original job description

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

Provide quotes/sales on Travel Insurance to potential customers by responding to incoming telephone requests from the sales and backup for IMU queues.
Quote and bind customers on Travel Insurance policies over the phone using proper questioning techniques to identify their travel insurance needs, sales techniques and applying all appropriate underwriting guidelines
Upholding company standards of the department and regulatory bodies.
Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.
Resolve minor issues through changes, workarounds suggestions. Escalate support for configuration and/or system issues or for technical issues.
Correspond with internal and external partners or new policyholders as required

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

Excellent verbal and written communication skills: Advanced French and English is required
Post-secondary education completion, University degree an asset
2-4 years customer service experience, with exposure to call center environment an asset
Insurance experience is an asset, preferably Travel Medical
A & S license is preferred
Very good analytical skills and aptitude for problem solving
Ability to navigate different computer systems
Good working knowledge of Microsoft Office (in particular word and excel)
Ability to multi-task
Strong inter-personal skills, empathy, excellent attention to detail, team and customer service oriented.
Work capacity according to variable hours

Hours Of Operation

Monday- Friday 8:00am - 8:00pm

Saturday 9:00am - 5:00pm

Would be required to work any shifts within our hours of operation.

Office Location - Orion Travel Insurance:

CAA Thornhill Office, 60 Commerce Valley Drive, Thornhill Ontario

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide travel insurance quotes and sales over the phone, identify customers’ needs, and bind policies in accordance with underwriting guidelines and regulatory requirements. Support internal associates and external partners, resolve minor technical or service issues, escalate complex issues, and meet customer service and KPI standards.

Requirements

Requires advanced French and English communication skills, post-secondary education, and 2–4 years of customer service experience; call center experience is an asset. Analytical and problem-solving ability, computer systems proficiency, Microsoft Office knowledge, multitasking, and strong interpersonal skills are required; insurance experience and an Accident and Sickness license are preferred.

Skills

Customer Service
Travel Insurance Sales
Insurance Quoting And Binding
Verbal Communication
Written Communication
Analytical Skills
Problem Solving
Computer Systems Navigation
Microsoft Word
Microsoft Excel
Multitasking
Interpersonal Skills
Empathy
Attention To Detail
Underwriting Guidelines
Technical Support

Benefits

Wellness Program
Learning And Education Reimbursement
Rewards And Travel Incentives
Product And Service Discounts
Performance-Based Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Personal Insurance
Commercial Insurance
Travel Medical Insurance
Insurance Sales
Insurance Quotes
Policy Binding
Underwriting Guidelines
Customer Service
Call Center
Technical Support
Partner Support
Key Performance Indicators
Regulatory Compliance
Microsoft Office
Microsoft Word
Microsoft Excel
French
English
Accident And Sickness License

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Work requirements

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