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Added 3 hours ago
T&
Director Information Management
Turner & Townsend
Toronto, ON
- Full-time
The Director, Information Management will lead the Information Management practice across the Infrastructure Segment in Canada, overseeing the core capability streams of BIM, GIS/Digital…
Added 10 hours ago
SW
Administration and Events Coordinator *email to apply*
Sport Wood Buffalo Association
Fort McMurray, AB
- Full-time
You will work directly with the Executive Director and provide administrative and operational coordination for all SWBA management staff. You will have full visibility into everything the…
Added 14 hours ago
UO
Sessional Lecturer: MUI1080H5 S - Economic Development Planning
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…content, and assignments in close consultation with the Program Director; liaising with the Program Director regarding course content and curriculum; and participating in the MUI Case…
Added 15 hours ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
On behalf of the membership and staff of the Master Builders Association, I would like to extend our congratulations to you and Giffin Interior & Fixture for winning the 2002 Building…
Added 1 day ago
A
Community Growth Associate
Assemble
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
…You'll carry clear monthly goals and partner closely with the Director of Community Growth and Membership Directors, so every outreach strengthens our member…
Added 1 day ago
SH
Clinical Practice Coach
SE Health
Oshawa, ON
- Full-time
The Clinical Practice Coach reports to the Clinical Director or Regional Director at the Service Delivery Centre (SDC). As Clinical Practice Coach, you will provide clinical practice…
Added 1 day ago
UO
Clinical Placement Operations Manager
University of British Columbia
Vancouver, BC · UBCV | Friedman Building (FRDM)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…their decision-making processes. Works with the HR Manager and Director of Administration on HR…
Added 1 day ago
TU
Clinical Placement Operations Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…their decision-making processes. Works with the HR Manager and Director of Administration on HR…
Added 1 day ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
Act as the representative of the project director or project manager, within DCC delegated signing authority
Added 1 day ago
D|
Manager, Brand Marketing Insights - The Ordinary - Global
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Full-time
Reporting into the Director, Brand - Global of the Ordinary, the Manager, Brand Marketing Insights - The Ordinary - Global will serve as the strategic bridge between consumer understanding,…
Added 1 day ago
TL
We’re Hiring – Counsel | Competence & Membership
The Law Society of Manitoba
Winnipeg, MB
- Full-time
The Competence and Membership Department oversees the admission and credentialling process for those seeking to become lawyers in Manitoba, as well as practicing status and law firm…
Added 1 day ago
C
Director, Project Deveopment (Quebec & Atlantic Canada)
Corix
Montreal, QC
- Other
Professional development support, including coverage of professional membership dues and funding toward eligible education and training
Added 1 day ago
Business Performance Analyst
Infrastructure Ontario
Toronto, ON
Complete analytics to support Director on service provider governance through monitoring key performance indicators (KPI), service level agreements (SLA), by validating reporting, tracking…
Added 1 day ago
Lead Building Operator
Abilities Centre
Whitby, ON
Pay Rate: $55,000 to 60,000 per annum. We also offer 100% employer paid benefits and CAA membership, flexible work environment, and membership to our superb sport, fitness, and recreational…
Added 1 day ago
HE
Bargaining Representative II
Hospital Employees' Union
Burnaby, BC
- Full-time
Are you an experienced advocate interested in working for a progressive health care union with a large and diverse membership, and a broad social justice mandate?
Added 1 day ago
BF
Director Communications & Engagement
BC Financial Services Authority
Vancouver, BC
- $150,761 to $188,451 CAD / year
- Full-time
The Director, Communications & Engagement is BCFSA's enterprise leader for communications, engagement, reputation, confidence-building, and communications and engagement capability.…
Added 1 day ago
Director, Information Technology & Enterprise Systems
International Business University
Toronto, ON
Reporting directly to the CEO, the Director will serve as a strategic advisor to senior leadership and play a pivotal role in shaping the institution's technology roadmap, enterprise…
Added 1 day ago
EB
Community Growth Associate
EP Boards
Toronto, ON
- $55,000 to $75,000 CAD / year
…You'll carry clear monthly goals and partner closely with the Director of Community Growth and Membership Directors, so every outreach strengthens our member…
Added 1 day ago
GR
Resource Planner
Grand River Conservation Authority
Cambridge, ON
- $46.92 to $56.31 CAD / hour
- Full-time
Professional Planner designation or eligibility for this membership or designation is considered an asset.
Added 1 day ago
IT Support Coordinator, Hardware
YMCA of Northeastern Ontario
North Bay, ON
Under the leadership of the Director, Experience & Digital Enablement, the IT Support Coordinator, Hardware is housed in the North Bay Region and provides first-line, hands-on technology…
Added 1 day ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
The Senior Director, Redevelopment provides strategic leadership for UHN’s Master Plan and capital redevelopment initiatives across multiple sites, ensuring alignment with the…
Added 1 day ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
The Senior Director, Redevelopment provides strategic leadership for UHN’s Master Plan and capital redevelopment initiatives across multiple sites, ensuring alignment with the…
Added 1 day ago
A
Registered Nurse Casual Queens Garden-2
AgeCare
Hamilton, ON · Queens Garden
- Part-time
The Registered Nurse (RN) is responsible to the Director of Care collaborating on the delivery of resident care to meet individual needs within his/her level of competency. They will…
Added 1 day ago
PC
Director - Systems Engineering & Integration
Parsons Corporation
Burnaby, BC
- Full-time
Added 1 day ago
SR
Director of Finance
Serpent River First Nation
Cutler, ON
- Full-time
Develop appropriate communications related to financial management to support transparency and trust with the membership, consistent with the Director’s mandate.

CAA Club Group

Director, Club Operations

Thornhill, ON, L3T 7P9, Canada

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

Reporting to the Senior Vice President, Club & Automotive, the Director, Club Operations provides strategic and operational leadership across Quality Assurance, Compliance, Business Process Improvement, Workforce Management, membership back-office operations, and the Special Investigations Unit.

As a senior member of the Club & Automotive leadership team, the Director will lead approximately 50 employees through a team of direct reports and oversee an annual operating budgets and the accuracy and integrity of the roadside contractor payments.

What You Will Do

Provide strategic operational leadership across Quality Assurance, Compliance, Business Process Improvement, Workforce Management, membership back-office operations, and the Special Investigations Unit.
Lead, develop, and engage a high-performing team by establishing clear goals and performance standards, coaching and mentoring employees, supporting career development, and maintaining succession plans.
Strengthen service quality and operational compliance through robust monitoring, audits, reporting, dashboards, facility reviews, and adherence to established processes and controls.
Lead workforce planning and optimization by overseeing forecasting, capacity planning, scheduling, intraday resource management, staffing models, employee skilling, and service-level performance.
Oversee critical membership and roadside back-office operations, including contractor payments, membership payment processing, payroll adjustments, claims support, corporate billing, and internal support queues.
Safeguard the membership base and contractor network by overseeing the detection, investigation, documentation, and escalation of suspected misuse or fraudulent activity.
Drive continuous improvement and operational innovation by evaluating business processes, introducing new procedures and reporting, and providing leadership on Business Process Improvement initiatives.
Partner with IT and business system owners to enhance enterprise applications, workforce management technology, call flows, interactive voice response capabilities, and investigative tools.
Provide effective financial stewardship by developing and managing departmental budgets, overseeing forecasts and expenditures, evaluating cost versus value, and ensuring the accuracy of significant contractor payment activity.
Support organizational resilience and service continuity by maintaining effective operating models, High Call Volume procedures, business continuity plans, and operational responses for a 24/7 service environment.

Who You Are

Post-secondary education in Business, Analytics, or a related field.
At least five years of leadership experience, including demonstrated success leading and developing teams.
Strong knowledge of operational management, analytics, business processes, and profit-and-loss management.
Experience with process improvement methodologies, such as Lean, Six Sigma, or Business Process Improvement.
Strong analytical reasoning, negotiation, influencing, communication, and relationship-building skills.
Contact centre leadership or operational experience is considered an asset.
Project management or change management experience or certification, such as PMP or Prosci, is an asset.
Completion of, or willingness to complete, relevant ICMI designations.

Working Environment

This position operates within a 24/7 service environment and may require support during periods of high call volume. Some travel is required for conferences, Club visits, and operations in Manitoba.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

The Director provides strategic and operational leadership across quality assurance, compliance, business process improvement, workforce management, and the special investigations unit. They are responsible for leading a team of 50 employees, managing departmental budgets, and ensuring the integrity of roadside contractor payments.

Requirements

Candidates must have post-secondary education in Business, Analytics, or a related field and at least five years of leadership experience. Proficiency in operational management, process improvement methodologies like Lean or Six Sigma, and strong analytical skills are required.

Skills

Strategic leadership
Operational management
Quality assurance
Compliance
Business process improvement
Workforce management
Financial stewardship
Budgeting
Analytical reasoning
Negotiation
Influencing
Relationship building
Change management
Project management
Team development
Risk management

Benefits

Work-life harmony
Holistic wellness program
Corporate curriculum
Education reimbursement
Travel incentives
Product and service discounts
Pay-for-performance
Defined contribution plan
Personal spending account

Visa sponsorship

Not detected in the job text

Keywords

Club Operations
Quality Assurance
Compliance
Business Process Improvement
Workforce Management
Special Investigations Unit
Lean
Six Sigma
PMP
Prosci
ICMI
Financial Stewardship
Budgeting
Forecasting
Capacity Planning
Contractor Payments
Business Continuity
Operational Innovation
Analytics
Leadership
Strategic Planning
Performance Management
Risk Mitigation
Service Level Performance
Call Center Operations

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