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Added 12 mins ago
GE
PT Count Room Attendant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Slot Cashier is directly responsible for the operations of the front window, transactions with the count room, and assisting with cart transfers as required by the Cage Supervisor. The…
Added 1 hour ago
YS
Interns
Yemen ShortList
Aden
- Volunteer
…small project to handling large scale emergency and relief operations. Following the war which broke out in Yemen in March of 2015 and the humanitarian disaster, which was crafted by the…
Added 1 hour ago
M&
Executive Director
Museum & Archives of Vernon
Vernon, BC
- Full-time
Oversee museum operations, programming, collections, archives, facilities, and visitor experience.
Added 2 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 2 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…Investigators, the Clinical Trial Billing Team and research operations to ensure financial integrity throughout the study…
Added 2 hours ago
LÉ
Director of Finance and Operations
Les écoles Azrieli Schools Talmud Torah | Herzliah
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…of Directors’ Finance Committee, the Director of Finance and Operations is responsible for planning and managing all financial aspects of the school, as well as overseeing administrative…
Added 2 hours ago
T
General Manager
TOULA
Toronto, ON
- Full-time
…skill set, including robust expertise in office management, operations, and an in-depth understanding of the aesthetics industry. The ideal PM should excel in both the development and…
Added 3 hours ago
NB
Wealth Associate
National Bank of Canada
Quebec, QC
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 3 hours ago
TI
Process Engineer with Payment
Themesoft Inc.
Toronto, ON
- Contract
Analyze, redesign, and optimize payment operations processes.
Added 4 hours ago
AE
Senior Financial Analyst
AppleOne Employment Services
Toronto, ON
- $80,000 to $95,000 CAD / year
- Contract
Collaborate with Finance, Sales, Operations, Supply Chain, and other departments to obtain and analyze financial information.
Added 4 hours ago
SA
Finance Manager
STAN AI
Toronto, ON · North York, ON
- $105,000 to $130,000 USD / year
- Full-time
…with real ownership over key parts of our day-to-day finance operations as you help build stronger reporting, planning, systems and financial insights as the company…
Added 4 hours ago
AE
Finance Manager
AppleOne Employment Services
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
The successful candidate will play a key role in overseeing financial operations, driving budgeting and forecasting processes, analyzing business performance, and providing actionable…
Added 4 hours ago
CA
IT Applications Manager
Crédit Agricole CIB
Montreal, QC
- Full-time
Liaise with the business (Finance, Risk, Compliance, Operations, and commercial business lines) to understand and support their requirements
Added 4 hours ago
CA
Global Referentials Management Analyst
Crédit Agricole CIB
Montreal, QC
- Contract
Crédit Agricole CIB (CA-CIB) Canada is the home of Crédit Agricole CIB Canada Branch and Crédit Agricole Services & Operations.
Added 4 hours ago
TC
Sr. IFRS17 Data Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Collaborate with DevOps and Operations teams to ensure smooth application deployment and operation.
Added 4 hours ago
SA
Senior Financial Analyst
STAN AI
Toronto, ON · North York, ON
- $90,000 to $105,000 USD / year
- Full-time
…grow. You'll have real ownership over core parts of our finance operations from day one, and your scope will expand as you and the company…
Added 5 hours ago
RE
Controller
Rénovation et Restauration après Sinistre, Renovco Inc.
Dorval, QC
- Full-time
…backbone of the operation, working directly with ownership and the operations team to ensure every project is tracked, every dollar is accounted for, and the books are clean, current, and…
Added 5 hours ago
AI
Scale and Transportation Clerk
American Iron & Metal (AIM)
Sherbrooke, QC
- Full-time
Training provided on equipment and recycling operations;
Added 5 hours ago
GE
PT Count Room Attendant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Slot Cashier is directly responsible for the operations of the front window, transactions with the count room, and assisting with cart transfers as required by the Cage Supervisor. The…
Added 5 hours ago
AI
Procurement Support Coordinator
American Iron & Metal (AIM)
Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 5 hours ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Act as a strategic business partner to Finance, Operations, Information Technology, Human Resources, and other corporate functions.
Added 5 hours ago
J
Administrative Assistant – Construction
JobsMedia.io
Mirabel, QC
- Full-time
You will play a central role in our operations.
Added 5 hours ago
AI
Accounts Payable Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
…incumbent will be responsible for overseeing all accounts payable operations, leading a team of supervisors, team leads, and accounts payable specialists while ensuring operational…
Added 5 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…They will work across functions including Finance, Theatre Operations, Technical Services, Global Services/Inventory, Film Distribution, Data & Analytics, HR, and Information Technology to…
Added 6 hours ago
A
Analyste de système d’affaires, marchés des capitaux
Alithya
Toronto, ON
- Full-time
Collaborate with trading, risk and operations teams to ensure seamless integration and functionality of systems;

CAA Club Group

Director, Club Operations

Thornhill, ON, L3T 7P9, Canada

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

Reporting to the Senior Vice President, Club & Automotive, the Director, Club Operations provides strategic and operational leadership across Quality Assurance, Compliance, Business Process Improvement, Workforce Management, membership back-office operations, and the Special Investigations Unit.

As a senior member of the Club & Automotive leadership team, the Director will lead approximately 50 employees through a team of direct reports and oversee an annual operating budgets and the accuracy and integrity of the roadside contractor payments.

What You Will Do

Provide strategic operational leadership across Quality Assurance, Compliance, Business Process Improvement, Workforce Management, membership back-office operations, and the Special Investigations Unit.
Lead, develop, and engage a high-performing team by establishing clear goals and performance standards, coaching and mentoring employees, supporting career development, and maintaining succession plans.
Strengthen service quality and operational compliance through robust monitoring, audits, reporting, dashboards, facility reviews, and adherence to established processes and controls.
Lead workforce planning and optimization by overseeing forecasting, capacity planning, scheduling, intraday resource management, staffing models, employee skilling, and service-level performance.
Oversee critical membership and roadside back-office operations, including contractor payments, membership payment processing, payroll adjustments, claims support, corporate billing, and internal support queues.
Safeguard the membership base and contractor network by overseeing the detection, investigation, documentation, and escalation of suspected misuse or fraudulent activity.
Drive continuous improvement and operational innovation by evaluating business processes, introducing new procedures and reporting, and providing leadership on Business Process Improvement initiatives.
Partner with IT and business system owners to enhance enterprise applications, workforce management technology, call flows, interactive voice response capabilities, and investigative tools.
Provide effective financial stewardship by developing and managing departmental budgets, overseeing forecasts and expenditures, evaluating cost versus value, and ensuring the accuracy of significant contractor payment activity.
Support organizational resilience and service continuity by maintaining effective operating models, High Call Volume procedures, business continuity plans, and operational responses for a 24/7 service environment.

Who You Are

Post-secondary education in Business, Analytics, or a related field.
At least five years of leadership experience, including demonstrated success leading and developing teams.
Strong knowledge of operational management, analytics, business processes, and profit-and-loss management.
Experience with process improvement methodologies, such as Lean, Six Sigma, or Business Process Improvement.
Strong analytical reasoning, negotiation, influencing, communication, and relationship-building skills.
Contact centre leadership or operational experience is considered an asset.
Project management or change management experience or certification, such as PMP or Prosci, is an asset.
Completion of, or willingness to complete, relevant ICMI designations.

Working Environment

This position operates within a 24/7 service environment and may require support during periods of high call volume. Some travel is required for conferences, Club visits, and operations in Manitoba.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

The Director provides strategic and operational leadership across quality assurance, compliance, business process improvement, workforce management, and the special investigations unit. They are responsible for leading a team of 50 employees, managing departmental budgets, and ensuring the integrity of roadside contractor payments.

Requirements

Candidates must have post-secondary education in Business, Analytics, or a related field and at least five years of leadership experience. Proficiency in operational management, process improvement methodologies like Lean or Six Sigma, and strong analytical skills are required.

Skills

Strategic leadership
Operational management
Quality assurance
Compliance
Business process improvement
Workforce management
Financial stewardship
Budgeting
Analytical reasoning
Negotiation
Influencing
Relationship building
Change management
Project management
Team development
Risk management

Benefits

Work-life harmony
Holistic wellness program
Corporate curriculum
Education reimbursement
Travel incentives
Product and service discounts
Pay-for-performance
Defined contribution plan
Personal spending account

Visa sponsorship

Not detected in the job text

Keywords

Club Operations
Quality Assurance
Compliance
Business Process Improvement
Workforce Management
Special Investigations Unit
Lean
Six Sigma
PMP
Prosci
ICMI
Financial Stewardship
Budgeting
Forecasting
Capacity Planning
Contractor Payments
Business Continuity
Operational Innovation
Analytics
Leadership
Strategic Planning
Performance Management
Risk Mitigation
Service Level Performance
Call Center Operations

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