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Added 4 mins ago
B
Community Residential Manager
Boardwalk
Calgary, AB
- Full-time
Post-Secondary education in related field is an asset
Added 1 hour ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
Post-secondary education in Business, Information Systems, IT, or another related field
Added 1 hour ago
KH
Operations And Sales Coordinator
Kingsmen Haulers
Calgary, AB
- Full-time
Post-secondary education in business, logistics, supply chain, or a related field is preferred, or equivalent relevant experience.
Added 2 hours ago
AI
Immigration Consultant (RCIC)
Amica Immigration Services Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Post-secondary education in immigration studies, law, international relations, or a related field is an asset.
Added 5 hours ago
CT
Analyst, Data Governance
Canadian Tire Corporation
Oakville, ON
- Full-time
Post-secondary education in Computer Science, Information Systems Management, or a related field.
Added 9 hours ago
WI
Test Technician
Woodward, Inc.
Peterborough, ON
- Full-time
…this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market…
Added 10 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Champion continuous improvement and safety innovation, identifying opportunities to improve processes, leverage technology and data, enhance employee engagement, and increase the…
Added 10 hours ago
L
Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
Post-secondary education in Computing Science, Software Engineering, Information Technology, or a related field
Added 11 hours ago
Business Development Manager, Ontario - Maintenance Industry
United Services Group
Ajax, ON · Brampton, ON · Guelph, ON · Kitchener, ON · Mississauga, ON · Toronto, ON
Ensure data integrity pertaining to customer data within Salesforce and or any other technology platforms as defined by the customer.
Added 12 hours ago
FM
office clerk
Fresh Market Foods
Sioux Lookout, ON
- Full-time
Secondary (high) school graduation certificate
Added 14 hours ago
Production Mechanical Technician
Apotex
Brantford, ON
Keep abreast of all changes and advances in company policies and new technology.
Added 18 hours ago
SC
Professor, Painting 1 (Part-Time Temporary)
Sheridan College
Oakville, ON
- Part-time
Experience in teaching at the post-secondary level preferred.
Added 20 hours ago
CV
T2627-435 0.40 FTE Temporary Online Learning Grade 11-12 Psychology Teacher
Comox Valley Schools - School District 71
Courtenay, BC
- Temporary
Experience, training and education related to the design and instruction of psychology within an online learning environment at the secondary school level
Added 20 hours ago
CV
T2627-428 0.20 FTE Temporary Grade 12 Online Learning Writing Teacher
Comox Valley Schools - School District 71
Courtenay, BC
- Temporary
Experience, training and education related to the design and instruction of creative writing within an online learning environment at the secondary school level
Added 20 hours ago
CV
T2627-430 0.90 FTE Temporary Grade 11-12 Online Learning Social Studies Teacher
Comox Valley Schools - School District 71
Courtenay, BC
- Temporary
Experience, training and education related to the design and instruction of social studies & social justice within an online learning environment at the secondary school level
Added 20 hours ago
CV
T2627-426 0.40 FTE Temporary Grade 11-12 Online Learning Electives Teacher
Comox Valley Schools - School District 71
Courtenay, BC
- Temporary
Experience, training and education related to the design and instruction of electives within an online learning environment at the secondary school level
Added 20 hours ago
CV
T2627-429 0.40 FTE Temporary Grade 12 Online Learning History Teacher
Comox Valley Schools - School District 71
Courtenay, BC
- Temporary
Experience, training and education related to the design and instruction of world history within an online learning environment at the secondary school level
Added 20 hours ago
CV
T2627-433 0.60 FTE Temporary Online Learning Grade 10-11 Modern Languages Teacher
Comox Valley Schools - School District 71
Courtenay, BC
- Temporary
Experience, training and education related to the design and instruction of modern languages within an online learning environment at the secondary school level
Added 20 hours ago
CV
T2627-431 0.50 FTE Temporary Online Learning Grade 11-12 Science Teacher
Comox Valley Schools - School District 71
Courtenay, BC
- Temporary
Experience, training and education related to the design and instruction of earth science and physics within an online learning environment at the secondary school level
Added 20 hours ago
CV
T2627-427 0.80 FTE Temporary Grade 10/12 Online Learning English Teacher
Comox Valley Schools - School District 71
Courtenay, BC
- Temporary
Experience, training and education related to the design and instruction of English within an online learning environment at the secondary school level
Added 20 hours ago
CV
T2627-432 0.50 FTE Temporary Online Learning Grade 11 Math Teacher
Comox Valley Schools - School District 71
Courtenay, BC
- Temporary
Experience, training and education related to the design and instruction of math and accounting within an online learning environment at the secondary school level
Added 20 hours ago
CV
T2627-434 0.20 FTE Temporary Online Learning Grade 10 Modern Languages Teacher
Comox Valley Schools - School District 71
Courtenay, BC
- Temporary
Experience, training and education related to the design and instruction of modern languages within an online learning environment at the secondary school level
Added 20 hours ago
NS
EDUCATIONAL ASSISTANT: CLASSROOM ASSISTANT/PHYSICAL CARE
Nipissing-Parry Sound Catholic District School Board
North Bay, ON
- Full-time
Two-year post-secondary diploma in a relevant field such as Developmental Service Worker, Youth Worker, Early Childhood Education, or Practical Nursing (formerly RNA diploma).
Added 20 hours ago
NS
EDUCATIONAL ASSISTANT: CLASSROOM ASSISTANT/PHYSICAL CARE
Nipissing-Parry Sound Catholic District School Board
Powassan, ON
- Full-time
Two-year post-secondary diploma in a relevant field such as Developmental Service Worker, Youth Worker, Early Childhood Education, or Practical Nursing (formerly RNA diploma).
Added 20 hours ago
CS
T26-268 Temporary, Full-Time, Resource Teacher
Chilliwack School District No. 33
Chilliwack, BC
- Full-time
knowledge of, and demonstrated application of the Ministry of Education's current philosophy, teaching practices, and evaluation/assessment/reporting procedures as outlined in the Manual of…

CAA Club Group

Emergency Road Service Advisor

ON, Canada
WAHA-ON, ON, L3T 7P9, Canada

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Job details

Experience: Minimum 2 years of customer service experience.
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

Position Details

This Work From Home position begins with paid training:

Day one is a virtual scheduled session to ensure your equipment is set up and in working order.
Day two is a full day of training onsite, in-person orientation class at our CAA head office (If you are located in SCO our Head Office located at 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is at 1795 Sargent Avenue, Winnipeg).
Day three of training starts a two week schedule of virtual classroom training from 9:00am to 5:00pm EST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period.
Hiring for the afternoon and overnight shifts.
- Afternoon shifts to start between 12pm and 3pm, and end between 8pm - 11pm.
- Overnight shifts to start at 10pm EST.
Must be available to work every second weekend, including holidays as this department is open 365 days a year.

What You Will Do:

Working in a call center environment, you will be responsible for answering calls, and texts, within skill-set assigned queues providing timely responses to Member inquiries and requests, managing call flows in conjunction with navigating multiple screens simultaneously.
Provide first call resolution to address all Member concerns and/or discrepancies while balancing empathy and urgency in each interaction.
Deliver exceptional customer service by taking a Member-centric approach to call handling.
Diffuse heightened issues by integrating a solutions-oriented approach, that maintains a balance between member and business needs, to proactively problem solve.
Escalate complaints through channels of Resolution Centre, Relations, Team Advisors/Supervisors for resolution handling when necessary.
Perform other job-related duties as assigned.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:

Completion of post-secondary education.
911 Emergency and Call Centre Communications diploma an asset.
Minimum 2 years of customer service experience.
Excellent communication skills both written and verbal.
Demonstrated abilities to multitask in a fast-paced environment.
Ability to navigate multiple computer screens and systems, including Google Maps.
High comfort level with phone systems and technology.
Excellent knowledge of Ontario/Manitoba roadways and highways.
Must have dedicated high-speed hard-wired internet connection (Wireless HUBS are not acceptable) and a distracted free workspace.

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

You will be responsible for answering member inquiries via phone and text while managing call flows and navigating multiple systems. The role involves providing first-call resolution and maintaining a member-centric approach to service.

Requirements

Candidates must have at least two years of customer service experience and completion of post-secondary education. Proficiency in navigating computer systems and knowledge of Ontario or Manitoba roadways is required.

Skills

Customer service
Communication skills
Multitasking
Problem solving
Google maps
Call center operations
Conflict resolution
Technical proficiency
Data entry

Benefits

Paid training

Visa sponsorship

Not detected in the job text

Keywords

Emergency Road Service
Call Center
Member Services
Customer Support
Road Safety
Infrastructure
Consumer Protection
Virtual Training
Google Maps
High-speed Internet
Conflict Resolution
Member-centric
Problem Solving
Communication
Multitasking

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