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Added 16 mins ago
VS
PINK Supervisor-Vaughan Mills
Victoria’s Secret & Co.
Concord, ON
- Full-time
A Victoria’s Secret & Co PINK Supervisor is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role is accountable for…
Added 16 mins ago
TC
Retail Store Coordinator Full Time Marshalls - CrossIron Mills Mall
TJX Canada – Winners, Marshalls, HomeSense
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 47 mins ago
WC
(CAN) Stockperson/Cartpusher(645am to 10.30pm)
Walmart Canada
Langford, BC
- Full-time
…and a strong focus on safety, this role supports smooth store operations while building valuable skills in retail, teamwork, and customer…
Added 47 mins ago
WC
(CAN) Stockperson/Cartpusher(645 am to 10.30pm)
Walmart Canada
Langford, BC
- Full-time
…and a strong focus on safety, this role supports smooth store operations while building valuable skills in retail, teamwork, and customer…
Added 47 mins ago
TC
Retail Store Coordinator Winners – Bolton Square
TJX Canada – Winners, Marshalls, HomeSense
Bolton, ON
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
WC
(CAN) Customer Service Desk Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Lloydminster, AB
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Maple Ridge, BC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 1 hour ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Nanaimo, BC
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 1 hour ago
WC
Asset Protection Associate
Walmart Canada
Toronto, ON · Scarborough, ON
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 1 hour ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Nanaimo, BC
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Guelph, ON
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
WC
(CAN) Fashion Team Lead
Walmart Canada
Hamilton, ON
- Full-time
Added 2 hours ago
Sales Associate
EssilorLuxottica Group
Tsawwassen, BC
Added 2 hours ago
TT
Retail Store Coordinator Full Time Marshalls - CrossIron Mills Mall
The TJX Companies, Inc.
AB
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 2 hours ago
TT
Retail Store Associate Temporary Part Time HomeSense - Crombie Mall
The TJX Companies, Inc.
North Bay, ON
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 2 hours ago
GD
DYNAMITE - Seasonal Sales Associate - Carrefour de L'Estrie
Groupe Dynamite
Sherbrooke, QC
- Temporary
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 2 hours ago
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Temporary Fashion Associate - Brantfor Common
Reitmans (Canada) Ltée/Ltd
Brantford, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 3 hours ago
TT
Associé / Associée de Magasin de Détail Temps Partiel Winners- Smart Centres Laval Est
The TJX Companies, Inc.
Laval, QC
- Part-time
Added 3 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Mississauga, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 hours ago
TC
Merchandise Processing Coordinator Gerrard Square
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 3 hours ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Vaughan, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 hours ago
SH
Seasonal Sales Associate
Sunglass Hut
Richmond, BC
- Temporary

CAA Club Group

Emergency Road Service Advisor (Manitoba)

Mossey River, MB, Canada

Apply About employer

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Job details

Experience: Minimum 2 years of customer service experience.
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

This Work From Home position begins with paid training:

Day one is a virtual scheduled session to ensure your equipment is set up and in working order.
Day two is a full day of training onsite, in-person orientation class at our CAA head office (If you are located in SCO our Head Office located at 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is at 1795 Sargent Avenue, Winnipeg).
Day three of training starts a two week schedule of virtual classroom training from 9:00am to 5:00pm EST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period.
Hiring for the afternoon and overnight shifts.

Afternoon shifts to start between 12pm and 3pm, and end between 8pm - 11pm.
Overnight shifts to start at 10pm EST.

Must be available to work every second weekend, including holidays as this department is open 365 days a year.

What You Will Do:

Working in a call center environment, you will be responsible for answering calls, and texts, within skill-set assigned queues providing timely responses to Member inquiries and requests, managing call flows in conjunction with navigating multiple screens simultaneously.
Provide first call resolution to address all Member concerns and/or discrepancies while balancing empathy and urgency in each interaction.
Deliver exceptional customer service by taking a Member-centric approach to call handling.
Diffuse heightened issues by integrating a solutions-oriented approach, that maintains a balance between member and business needs, to proactively problem solve.
Escalate complaints through channels of Resolution Centre, Relations, Team Advisors/Supervisors for resolution handling when necessary.
Perform other job-related duties as assigned.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:

Completion of post-secondary education.
911 Emergency and Call Centre Communications diploma an asset.
Minimum 2 years of customer service experience.
Excellent communication skills both written and verbal.
Demonstrated abilities to multitask in a fast-paced environment.
Ability to navigate multiple computer screens and systems, including Google Maps.
High comfort level with phone systems and technology.
Excellent knowledge of Ontario/Manitoba roadways and highways.
Must have dedicated high-speed hard-wired internet connection (Wireless HUBS are not acceptable) and a distracted free workspace.

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

You will manage incoming member calls and texts in a call center environment, providing timely resolutions while navigating multiple software systems. The role involves balancing empathy with urgency to address member concerns and escalating complex issues to the appropriate departments.

Requirements

Candidates must have at least two years of customer service experience and completion of post-secondary education. Proficiency in multitasking, navigating computer systems, and knowledge of local roadways is required, along with a dedicated high-speed hard-wired internet connection.

Skills

Customer service
Call center operations
Multitasking
Communication skills
Problem solving
Google Maps
Conflict resolution
Technical troubleshooting
Data entry
Time management

Benefits

Holistic wellness program
Education reimbursement program
Travel incentives
Product and service discounts
Defined contribution plan
Personal spending account

Visa sponsorship

Not detected in the job text

Keywords

Call Center
Customer Service
Emergency Road Service
Member Support
Work From Home
Google Maps
Communication
Problem Solving
Conflict Resolution
Data Entry
Road Safety
Infrastructure
Consumer Protection
Training
Virtual Classroom
Shift Work
High-speed Internet

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