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Added 10 mins ago
FR
Property Accountant
FirstService Residential Canada
Vancouver, BC
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 10 mins ago
D
Store Associate
Dollarama
Quebec, QC
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 11 mins ago
PA
Sales Associate Labrador Region
PROVINCIAL AEROSPACE LTD
NL · Wabush, NL
- Full-time
- Temporary
We're looking for a Full-Time Fixed-Term Sales Associate who is passionate about Labrador and excited to help strengthen relationships throughout the region. In this role, you'll build…
Added 11 mins ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 11 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Cambridge, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 11 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 11 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Burlington, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 11 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Burlington, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 11 mins ago
W
(CAN) Customer Service Desk Associate
Walmart
Hamilton, ON
- Part-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and…
Added 11 mins ago
W
(CAN) Overnight Associate
Walmart
Dieppe, NB
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 11 mins ago
W
(CAN) Fashion Associate
Walmart
London, ON
- Part-time
Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks…
Added 11 mins ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
Portage la Prairie, MB
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 11 mins ago
W
(CAN) Overnight Associate
Walmart
Camrose, AB
- Part-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 11 mins ago
W
(CAN) Stock Unloader Associate
Walmart
Brampton, ON
- Part-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…
Added 11 mins ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
Alliston, ON
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 11 mins ago
W
(CAN) Asset Protection Associate
Walmart
Edmonton, AB
- Part-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 11 mins ago
W
(CAN) Stock Unloader Associate
Walmart
Edmonton, AB
- Part-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…
Added 11 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Duncan, BC
- Part-time
Added 11 mins ago
WH
Pastry Cook
Westmont Hospitality Group
Vancouver, BC
- $19 to $21 CAD / hour
Associate recognition events (including an incredible holiday party)
Added 26 mins ago
DC
Associate, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $45,000 to $50,000 CAD / year
- Full-time
As an Associate, Client Service, you’ll play a key part in ensuring our clients receive outstanding support and seamless service, from onboarding new clients to managing ongoing requests…
Added 26 mins ago
XT
Project Coordinator
Xodus Travel Services Inc.
Windsor, ON
- $55,000 to $70,000 CAD / year
- Full-time
A college diploma or bachelor’s degree in business administration or a related field. CAPM (Certified Associate in Project Management) or similar training is an asset.
Added 26 mins ago
WG
Yard Associate
WGI Group
Nanaimo, BC
- $25.77 to $26.77 CAD / hour
- Full-time
…being part of a hardworking team? We're looking for a Yard Associate to help keep our operations running safely and efficiently. In this hands-on role, you'll work with forklifts, mobile…
Added 26 mins ago
WM
Associate Director, Fundraising
Windmill Microlending
Calgary, AB · Toronto, ON
- $110,000 to $120,000 CAD / year
Windmill Microlending is seeking a collaborative and dynamic self-starter to serve as our Associate Director, Fundraising as we prepare to close an exciting $50M national campaign that…
Added 26 mins ago
UB
Part-Time Sales Associate | Barrie
Urban Barn Ltd.
Barrie, ON
- $17.6 to $22.6 CAD / hour
- Part-time
Help people create homes they love. Join the Urban Barn team as a Part-time Sales Associate at our Barrie store in Barrie, ON. With over 50 retail stores across the country, Urban Barn is a…
Added 26 mins ago
UB
Part time Stock/Product Operations Associate | Westhills
Urban Barn Ltd.
Calgary, AB
- $15.5 to $17 CAD / hour
- Part-time
Help people create homes they love. Join the Urban Barn team as a Product Operations Associate at our Westhills store in Calgary, AB. With over 50 retail stores across the country, Urban…

CAA Club Group

ERS Controller

ON, Canada
WAHA-ON, ON, L3T 7P9, Canada

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

This Work From Home position begins with paid training:

Day one is a virtual scheduled session to ensure your equipment is set up and in working order.
Day two is a full day of training onsite, in-person orientation class at our CAA head office (If you are located in SCO our Head Office located at 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is at 870 Empress St. Winnipeg).
Day three of training starts a two week schedule of virtual classroom training from 9:00am to 5:00pm EST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period.

What You Will Do:
• Ensuring safety of our members is paramount
• Assigning, monitoring and executing incoming tow, battery and light service requests
• Manually assigning and routing all tow and light service request service calls to the nearest available contractor while ensuring both ETA's and cost effectiveness for both club and contractor
• Ensuring that any calls that must be redirected and are done so within the allotted time frame and that our standards are met
• Ensuring the integrity and achievement of agreed service standards
• Assigning and monitoring the progress of calls given to contractors in the territory and rural area
• Clearing dispatched calls from system

***Hours: Must be available to work the afternoon shift, weekends and holidays. This is a work from home position.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:
• Excellent knowledge of Ontario roadways and highways
• Experience working in customer service
• Previous experience in dispatching is an asset
• Formal dispatch training from accredited training facility preferred
• Thorough knowledge of local and North American geography
• Excellent communication skills
• Demonstrated problem solving skills
• Strong decision-making skills
• Proven multi-tasking ability
• Strong sense of urgency
• Ability to work independently and seek guidance when necessary

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

The ERS Controller is responsible for assigning, monitoring, and executing tow and service requests to ensure member safety and operational efficiency. They must manage service calls, coordinate with contractors, and maintain agreed-upon service standards.

Requirements

Candidates should have excellent knowledge of Ontario roadways and previous experience in customer service or dispatching. Strong problem-solving, decision-making, and multi-tasking abilities are essential for this role.

Skills

Dispatching
Customer service
Geography knowledge
Communication skills
Problem solving
Decision-making
Multi-tasking
Urgency
Independent work
Route planning

Benefits

Holistic wellness program
Education reimbursement program
Travel incentives
Product and service discounts
Defined contribution plan
Personal spending account

Visa sponsorship

Not detected in the job text

Keywords

ERS Controller
Dispatching
Customer Service
Road Safety
Logistics
Route Optimization
Contractor Management
Emergency Roadside Service
Geography
Multi-tasking
Problem Solving
Decision Making
Work From Home
Training
Member Services

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