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Added 12 mins ago
RB
Relationship Manager Intern, Business Markets
Royal Bank of Canada
Regina, SK
- Full-time
Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
Added 56 mins ago
WB
Activities Attendant
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- Temporary
Drive Value: Be a positive advocate for Vail Resorts and the high-quality experience and service we provide for our guests.
Added 1 hour ago
WT
Agent, Client Experience - Toronto, ON - Hybrid (Fixed Term Contract)
Wealthsimple Technologies
Remote, Canada
- $25 to $26.5 CAD / hour
- Full-time
- Remote
The Experience: 1–2 years of high-volume customer service experience (Retail, Hospitality, Banking, or Tech Support).
Added 1 hour ago
WT
Agent, Client Experience - REMOTE (Weekends - 40hr/week)
Wealthsimple Technologies
Remote, Canada
- $25 to $26.5 CAD / hour
- Full-time
- Remote
The Experience: 1–2 years of high-volume customer service experience (Retail, Hospitality, Banking, or Tech Support).
Added 1 hour ago
Activities Attendant
Vail Resorts
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Drive Value: Be a positive advocate for Vail Resorts and the high-quality experience and service we provide for our guests.
Added 3 hours ago
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Senior Product Manager, Data Platform
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Toronto, ON
- Full-time
Be the go-to expert and advocate for the platform, keeping documentation current and supporting the teams that build on it
Added 3 hours ago
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Assistant Sales Operations Manager
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- Full-time
…team in executing marketing and business strategies, driving customer satisfaction, and supporting the development of key customer accounts. This position plays a dual role as both a…
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Added 4 hours ago
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Director-Global Tax Operations
Royal Bank of Canada
Toronto, ON
- Full-time
Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Added 4 hours ago
AI
Global Manager, Mechanical Design Manufacturing Solutions
ATS Industrial Automation
Cambridge, ON
- Full-time
…1000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation. Our customers…
Added 4 hours ago
Commercial Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Timmins, ON
Deliver superior customer service that promotes client retention
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Sr. Consultant, Client Success
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Toronto, ON
- Full-time
…growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and…
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Total Wealth Planner, Advanced Planning Services - Montreal, QC
Scotiabank
Montreal, QC
…specialists (Taxation, Insurance, Estate & Trust, Philanthropy) Advocate for advisors to leverage the right planning resources for the right clients and help triage clients into the…
Added 5 hours ago
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Sr. Commercial Strategy Manager
Thumbtack
Remote, Canada
- Full-time
- Remote
…and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build…
Added 5 hours ago
TM
Co-op Program Coordinator
Toronto Metropolitan University
Toronto, ON
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Advocate for student well-being and ensure fair and supportive treatment in the workplace.
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Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON
Excellent communication, problem solving and customer service skills
Added 5 hours ago
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Director-Global Tax Operations
RBC
Toronto, ON
- Full-time
Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Added 5 hours ago
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Relationship Manager Intern, Business Markets
RBC
Regina, SK
- Full-time
Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
Added 5 hours ago
B
Spécialiste Hypothécaire
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Sherbrooke, QC
- Full-time
Serves a customer advocate during application and processing activities.
Added 5 hours ago
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Account Executive I
Holman
Mississauga, ON · Laval, QC · Calgary, AB · Holman - Calgary
- $66,320 to $94,510 CAD / year
- Full-time
Work as a single point of contact and partner with internal and external clients to provide exceptional customer service and act as a resource for all client inquiries.
Added 5 hours ago
Activities Attendant
Vail Resorts
Whistler, BC
Drive Value: Be a positive advocate for Vail Resorts and the high-quality experience and service we provide for our guests.
Added 6 hours ago
Associate Technical Services Engineer II
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MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB…
Added 6 hours ago
RB
Small Business Markets Recruitment & Networking Session- November 2026
Royal Bank of Canada
Toronto, ON
- Full-time
Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
Added 6 hours ago
C
Banking Centre Leader
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Manitouwadge, ON
- Full-time
…meet client financial needs while providing a high standard of service. Go above and beyond to advocate CIBC within the community to develop new and existing client relationships. Encourage…

CAA Club Group

ERS Controller

ON, Canada
WAHA-ON, ON, L3T 7P9, Canada

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

This Work From Home position begins with paid training:

Day one is a virtual scheduled session to ensure your equipment is set up and in working order.
Day two is a full day of training onsite, in-person orientation class at our CAA head office (If you are located in SCO our Head Office located at 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is at 870 Empress St. Winnipeg).
Day three of training starts a two week schedule of virtual classroom training from 9:00am to 5:00pm EST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period.

What You Will Do:
• Ensuring safety of our members is paramount
• Assigning, monitoring and executing incoming tow, battery and light service requests
• Manually assigning and routing all tow and light service request service calls to the nearest available contractor while ensuring both ETA's and cost effectiveness for both club and contractor
• Ensuring that any calls that must be redirected and are done so within the allotted time frame and that our standards are met
• Ensuring the integrity and achievement of agreed service standards
• Assigning and monitoring the progress of calls given to contractors in the territory and rural area
• Clearing dispatched calls from system

***Hours: Must be available to work the afternoon shift, weekends and holidays. This is a work from home position.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:
• Excellent knowledge of Ontario roadways and highways
• Experience working in customer service
• Previous experience in dispatching is an asset
• Formal dispatch training from accredited training facility preferred
• Thorough knowledge of local and North American geography
• Excellent communication skills
• Demonstrated problem solving skills
• Strong decision-making skills
• Proven multi-tasking ability
• Strong sense of urgency
• Ability to work independently and seek guidance when necessary

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

The ERS Controller is responsible for assigning, monitoring, and executing tow and service requests to ensure member safety and operational efficiency. They must manage service calls, coordinate with contractors, and maintain agreed-upon service standards.

Requirements

Candidates should have excellent knowledge of Ontario roadways and previous experience in customer service or dispatching. Strong problem-solving, decision-making, and multi-tasking abilities are essential for this role.

Skills

Dispatching
Customer service
Geography knowledge
Communication skills
Problem solving
Decision-making
Multi-tasking
Urgency
Independent work
Route planning

Benefits

Holistic wellness program
Education reimbursement program
Travel incentives
Product and service discounts
Defined contribution plan
Personal spending account

Visa sponsorship

Not detected in the job text

Keywords

ERS Controller
Dispatching
Customer Service
Road Safety
Logistics
Route Optimization
Contractor Management
Emergency Roadside Service
Geography
Multi-tasking
Problem Solving
Decision Making
Work From Home
Training
Member Services

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