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CAA Club Group

Inbound Sales Advisor

ON, Canada
WAHA-ON, ON, L3T 7P9, Canada

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Inbound Sales Advisor is responsible for selling and upgrading CAA memberships to potential and existing members within a call center environment. The role also involves selling travel medical insurance and requires obtaining the necessary licensing.

Requirements

Candidates must have 2-3 years of customer service experience and 1-2 years of sales experience, along with post-secondary education. Applicants must reside in South Central Ontario or Manitoba and possess a high-speed internet connection for remote work.

Experience

2 to 5 years

Education

high school

Working hours

40 hours per week

Job type

Full-time

Work arrangement

Hybrid

Skills

Sales
Customer service
Communication
Problem-solving
Organizational skills
Data entry
Insurance sales
Time management
Teamwork
Analytical skills

Benefits

Holistic wellness program
Education reimbursement program
Travel incentives
Product and service discounts
Pay-for-performance program
Defined contribution plan
Personal spending account

Visa sponsorship

Not detected in the job text

Keywords

Inbound Sales
Call Center
Membership Sales
Travel Medical Insurance
Accident & Sickness Insurance
KPI
Customer Experience
Work From Home
Sales Advisor
Insurance Licensing
Member Safety
Data Entry
Problem Solving
Communication
Team Player
Self-starter

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do:

We are offering a full-time position as a work from home Inbound Sales Advisor. Working in a call center environment, you will be selling and upgrading CAA memberships to both potential and existing CAA Members. Our Membership Sales team is made up of driven, customer-oriented Associates who are obsessed with Member safety.

This role sells travel medical insurance. You will be required to obtain your license; we provide training and certification within the first month of employment.

You will need hard-wired, high-speed internet connection to work from home and a dedicated distraction free workspace or office. We provide the required technical equipment.

Shifts range from 8am to 8pm EST, Monday to Saturday, and Sundays 9am to 6pm EST with shifts every second weekend.

Must reside in South Central Ontario.

This position begins with paid training. Day one is a virtual scheduled session to ensure your equipment is set up and working. Day two is a full day of training onsite in person orientation class at our CAA/CCG head office. (If you are located in SCO this location is 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is 870 Empress St. Winnipeg). Day three of training starts a six-week schedule of virtual class room training from 9-5 EST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:

Completion of post-secondary education
2-3 years of customer service experience
1-2 years of sales experience
Licensed to sell Accident & Sickness Insurance considered an asset
Excellent customer service skills
Genuine empathetic communication style
Ability to meet all internal quality standards and KPI's (Key Performance Indicators)
Hard working, positive attitude, team player
Self-starter with the ability to complete repetitive tasks while remaining focused
Strong problem-solving skills
Strong organizational skills
Ability to obtain and analyze information quickly on a reoccurring basis
Quick and accurate data entry

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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