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CAA Club Group

Intermediate Claims Adjuster - Physical Damage (ON)

Mississauga, ON, L4W 5N1, Canada

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Job details

Experience: Minimum of 3-5 years experience handling casualty claims or related experience
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

The Intermediate Claims Adjuster, Physical Damage is responsible for handling of automobile, long haul trucking, motorcycle, and recreational vehicle physical damage claims. The claims are of varying low to moderate complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Intermediate Adjuster – Physical Damage ensures claims are properly investigated, evaluated, and resolved in a timely manner.

What You Will Do

Investigate, evaluate, negotiate personal/commercial lines claims of low to moderate complexity
Manage challenging coverage claims with tact and professionalism
Timely, accurate reserving in line with Corporate protocols and guidelines
Maintain control over expenses through pro-active handling techniques
Direct vendor partners as necessary
Obtain approval from Manager on claims above authority
Manage claims in litigation, participate in mediations, pre-trials and settlement conferences
Perform other tasks and duties as assigned by the Unit Manager

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

Post-secondary education or equivalent experience
CIP or working towards designation
Minimum of 3-5 years experience handling casualty claims or related experience
Strong organizational; decision making and problem solving skillset
Ability to understand insurance contracts in various jurisdictions
Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
Ability to cross-reference information with attention to detail
Strong general computer knowledge required
Excellent communication skills, both written and verbal

Internal applicants are asked to formally express their interest by applying online no later than 10 business days after the position being posted.

We may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

The Intermediate Claims Adjuster is responsible for investigating, evaluating, and resolving automobile and recreational vehicle physical damage claims of low to moderate complexity. They must manage coverage claims with professionalism, maintain accurate reserves, and oversee vendor partners while adhering to corporate protocols.

Requirements

Candidates must have post-secondary education or equivalent experience and 3-5 years of experience in casualty claims or a related field. A CIP designation or progress towards one is required, along with strong organizational, decision-making, and communication skills.

Skills

Claims investigation
Claims evaluation
Negotiation
Coverage analysis
Reserving
Vendor management
Litigation management
Decision making
Problem solving
Insurance contracts
Fraud investigation
Attention to detail
Communication skills
Computer literacy

Benefits

Holistic wellness program
Education reimbursement program
Travel incentives
Product and service discounts
Pay-for-performance program
Defined contribution plan
Personal spending account

Visa sponsorship

Not detected in the job text

Keywords

Claims Adjuster
Physical Damage
Insurance
Automobile Insurance
Casualty Claims
Coverage
Reserving
Litigation
Mediation
Vendor Management
Fraud Investigation
Policy Wording
CIP
Risk Management
Claims Settlement

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