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Added 2 months ago
Manager, Application Support
CAA Club Group
Thornhill, ON
Lead production support activities including incident, problem, and service request management
Added 2 months ago
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Accounts Receivable Specialist (6 month contract)
PointClickCare
Mississauga, ON
- $26.44 to $29.8 CAD / hour
- Contract
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in…
Added 2 months ago
C
Senior Software Developer
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
We’re looking for a Senior Software Developer to join Cavtera’s growing development team.
Added 2 months ago
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Engagement Manager
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
The Engagement Manager is part subject matter expert, product owner, and project lead. You’ll serve as the primary bridge between a client’s operational needs and Cavtera’s development…
Added 2 months ago
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Intermediate Software Develope
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
We’re looking for a Intermediate Software Developer to join Cavtera’s growing development team.
Added 2 months ago
AI
Technical Product Manager
ATS Industrial Automation
Cambridge, ON
- Full-time
…evolution of ATS Industrial Automation’s digital engineering platform and related Automation (A) digital transformation initiatives. Working closely with engineering stakeholders, the…
Added 2 months ago
MN
Vice President, Professional Services
March Networks
Ottawa, ON
- Full-time
…for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You will be part of a growing global technology company that encourages…
Added 2 months ago
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VP Product Officer - Commercial Technology Services
Colliers
Toronto, ON
- Full-time
Team Leadership & Development Lead, mentor, and scale multiple Product Management teams. Foster a culture of cross-functional collaboration, particularly between Data, AI, and Software…
Added 2 months ago
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VP Product Officer - Commercial Technology Services
Colliers
Vancouver, BC
- Full-time
Team Leadership & Development Lead, mentor, and scale multiple Product Management teams. Foster a culture of cross-functional collaboration, particularly between Data, AI, and Software…
Added 2 months ago
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Directeur du programme de R&D, Services numériques
Wabtec
Quebec, QC
- Full-time
Added 2 months ago
IF
Security Advisor PAM Specialist
Intact FC
Mississauga, ON · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
We are seeking a Senior PAM Specialist with deep hands-on expertise in IDIRA (formerly CyberArk) to lead the design and architecture of our PAM program and to build advanced integrations,…
Added 2 months ago
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Business Development Representative
Prophix
Remote, Canada
- Full-time
- Remote
At Prophix, we’re building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and…
Added 3 months ago
SS
Responsable du développement des affaires – OCC/Business Development Manager - OCC (Aviation)
SITA Switzerland Sarl
Montreal, QC
- Full-time
As a Business Development Manager – OCC, you will not only be focusing on strategic business development but also works at full competence to lead airline operational performance across…
Added 2 months ago
IL
Lead, Support Technique (Technical Support Lead)
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Nous sommes à la recherche d'un(e) Lead, Support Technique hautement organisé(e) et doté(e) de solides compétences techniques afin d'assurer la gestion et l'évolution du processus de…
Added 2 months ago
MI
Supervisor, Fund Accounting, Private Markets
MUFG Investor Services
Vancouver, BC
- $82,500 to $121,000 CAD / year
- Full-time
…careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of…
Added 5 months ago
AM
Lead Diagnostics Software Engineer, ATE Integration
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…earlier in the production lifecycle. We are seeking a visionary Lead/Principal Diagnostics Engineer to drive our shift from proven post-silicon software validation frameworks and…
Added 4 months ago
AM
System Firmware Technical Engineer (1 yr contract)
Advanced Micro Devices, Inc
Markham, ON
- Temporary
As a member of the Discrete GPU Platform Firmware Operations group you will participate in many aspects of the end to end firmware architecture life cycle. Driving enablement of platform…
Added 3 months ago
AM
AI and Automation Software Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
The AMD NBIO Team is on the lookout for a seasoned Software Engineer to lead our AI and Automation innovation. As a key contributor to the success of AMD’s IP, you will be leading the…
Added 3 months ago
FH
Lead, Clinical Engagement, Meditech Expanse Project
Fraser Health
Surrey, BC
- Full-time
…re-imagining clinical workflows, enabled by the new Meditech Expanse…
Added 5 months ago
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Staff Platform Engineer
Rivian
Vancouver, BC
- Full-time
In this role, you will design, implement, and maintain the platform offerings that streamline our software development lifecycle. By championing standard platform engineering practices and…
Added 4 months ago
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Salesforce Functional Manager
KPMG
Montreal, QC
- Full-time
Lead solution design: Map out platform design utilizing Salesforce functionality to meets the needs of the business. Outline both OOTB functionality and customization requirements.
Added 4 months ago
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Senior Manager/Director, Google Gemini Enterprise - Data & AI
KPMG
ON · Toronto, Ontario
- Full-time
You will lead end-to-end client engagements, from shaping AI strategy through to delivering enterprise-scale implementations, while collaborating closely with Google Cloud to co-develop…
Added 4 months ago
K
Software Delivery, Senior Manager - Gen AI and AI-Accelerated Modernization
KPMG
Calgary, AB · ON · Toronto, Ontario
- Full-time
Stay current on modern software engineering, AI-assisted development, platform engineering, cloud, DevOps, testing automation, and SDLC transformation trends.
Added 4 months ago
PA
Director, Revenue Management Systems
Porter Airlines Inc.
Toronto, ON
- Full-time
This role sits at the intersection of airline commercial strategy, operations research, software engineering, data engineering, and analytics. The successful candidate will lead the team…
Added 5 months ago
AC
Actuarial AI Regional Lead
Aon Corporation
Toronto, ON
- Full-time
Lead or support structured pilots and experiments for new AI features, gathering qualitative and quantitative feedback and consolidating insights into actionable recommendations for the…

CAA Club Group

Manager, Application Support

Thornhill, ON, L3T 0A1, Canada

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Job details

Posting language: English
Posted: Aug 26, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

Own the operational stability, availability, reliability, and performance of assigned application and automation portfolios
Lead production support activities including incident, problem, and service request management
Establish and maintain operational support processes, standards, runbooks, and knowledge management practices
Drive continuous improvement initiatives focused on system reliability, supportability, automation, and operational efficiency
Lead support teams responsible for business-critical web applications, integrations, APIs, and RPA production bots
Ensure timely triage, escalation, communication, and resolution of production incidents
Oversee production support for web and mobile apps and operational stability of robotic process automation (RPA) solutions
Monitor bot performance, job execution, scheduling, and exception handling
Coordinate production releases and deployments across applications and automation solutions
Manage release schedules, deployment planning, implementation activities, and production validations
Partner with infrastructure and cloud operations teams to support application hosting environments and platform services
Collaborate with business, development, architecture, infrastructure, and support teams to ensure service objectives are met
Provide operational dashboards, performance reporting, and service reviews to leadership
Act as an escalation point for critical business-impacting incidents

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

8+ years of experience supporting enterprise applications and technology platforms
3+ years of experience leading application support, production operations, or service delivery teams
Experience supporting web applications, APIs, integration platforms, or enterprise business systems
Experience supporting RPA platforms such as UiPath, Automation Anywhere, Power Automate, or similar technologies
Experience with application monitoring and observability tools such as Datadog, Dynatrace, Splunk, AppDynamics, or equivalent
Strong understanding of incident management, problem management, change management, and release management processes
Experience working in cloud and hybrid environments
Knowledge of reliability engineering, operational excellence, and automation best practices
Experience with ITIL-based service management practices

Nice to Have

Insurance industry experience
Guidewire platform knowledge
Experience supporting customer-facing digital applications
Azure or cloud platform experience
ITIL Foundation certification
Experience with DevOps, CI/CD pipelines, and release automation
Knowledge of scripting, automation, or application monitoring solutions

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

Own the operational stability and performance of application and automation portfolios, leading production support activities for business-critical web apps and RPA bots. Coordinate production releases and partner with infrastructure teams to ensure service objectives are met.

Requirements

Requires 8+ years of experience in enterprise application support and 3+ years in a leadership role. Proficiency in RPA platforms, monitoring tools, and ITIL-based service management is essential.

Skills

Application Support
Production Operations
Incident Management
Problem Management
Change Management
Release Management
RPA
API Support
Cloud Operations
ITIL
Monitoring Tools
Service Delivery

Benefits

Holistic Wellness Program
Corporate Curriculum
Education Reimbursement Program
Travel Incentives
Product And Service Discounts
Pay-for-performance Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

UiPath
Automation Anywhere
Power Automate
Datadog
Dynatrace
Splunk
AppDynamics
ITIL
Azure
DevOps
CI/CD
Guidewire
RPA
API
Cloud Computing
Hybrid Cloud
Reliability Engineering
Operational Excellence
Incident Management
Problem Management
Change Management
Release Management
Web Applications
Mobile Apps
Enterprise Systems

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