Marketing Operations Coordinator

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more. 

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Act as a day-to-day contact for routine tactical and operational requests
• Traffic and oversee smaller, repeatable requests and route more complex or campaign work appropriately
• Receive, review and process Creative Services requests
• Help organize incoming work and flag priorities or gaps
• Work with the Traffic Planner to keep work moving through the system
• Coordinate retail and branch signage requests
• Support in-store and branch screen content updates
• Assist with partnership and sponsorship activations, including signage, displays, and environmental branding across partner locations and events
• Coordinate office and environmental branding requests
• Help ensure brand standards are applied consistently across retail, partner, and community touchpoints before production
• Gather vendor quotes and compare options
• Support purchase order, SOW preparation and documentation
• Track vendor contracts and renewal timing
• Coordinate vendor timelines and deliverables
• Track project costs and maintain budget trackers
• Submit and follow up on invoices and support reconciliation
• Ensures all contracts, SOWs, NDAs are reviewed by legal and contract system is accurate and up to date
• Flag any expiring contracts and coordinate resources to review and renew
• Support execution of corporate and non-standard projects
• Coordinate asset and file requests
• Collect and consolidate vendor and stakeholder feedback for leadership
• Identify recurring issues or opportunities to improve processes
• Track systems and subscription renewals
• Support basic system organization and access management
• Collect and coordinate vendor feedback inputs and survey responses
• Consolidate responses for review by the Manager and leadership
• Coordinate studio bookings, equipment use, and scheduling across teams
• Track inventory of creative equipment and materials to support ongoing use

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• University degree in Marketing, Communications, Business, or a related field, or equivalent experience
• 2-3 years experience in marketing, coordination, or operations support
• Experience working in a collaborative, fast-paced, service-oriented environment
• Strong organization and attention to detail
• Proven ability to multi-task
• Familiarity with marketing workflows or project systems (e.g., Workfront)
• Excellent verbal and written communication skills

Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

We may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.