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Added 10 mins ago
AF
Branch Manager - Office 1722
Attain Finance
Saint John, NB
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 10 mins ago
SI
Wireless Sales Consultant
Staples Inc.
Granby, QC
- Full-time
…continuously grow your knowledge by committing to ongoing self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales…
Added 10 mins ago
Associate Director, Trade & Working Capital Solutions, Global Transaction Banking
Scotiabank
Toronto, ON
Seasoned professional with a combination of education, experience and industry knowledge. Demonstrated a history of successful business development activity with complex clients
Added 25 mins ago
JG
Container Security Engineer - Kubernetes, GCP & DevSecOps.
J&M Group
Toronto, ON
- Contract
Define container security standards and guide development and operations teams
Added 25 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Toronto, ON
- Full-time
…also lead client engagements, aligning data initiatives with business objectives to create real-world…
Added 25 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Mississauga, ON
- Full-time
…also lead client engagements, aligning data initiatives with business objectives to create real-world…
Added 25 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Winnipeg, MB
- Full-time
…also lead client engagements, aligning data initiatives with business objectives to create real-world…
Added 25 mins ago
MU
EVENTS COORDINATOR (BAND LEVEL 8)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Support the evolution and optimization of the unit's conference and services business through research, idea sharing, policy and procedure development, and document preparation.
Added 25 mins ago
SC
Wireless Sales Consultant
Staples Canada
Toronto, ON
- Part-time
…continuously grow your knowledge by committing to ongoing self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales…
Added 25 mins ago
LC
Part-Time Sales Associate
Laura Canada
Saint-Bruno, QC · St-Bruno, QC
- Part-time
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 25 mins ago
E
Warehouse Associate
EECOL
Regina, SK
- Full-time
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive…
Added 26 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Calgary, AB
- Full-time
…also lead client engagements, aligning data initiatives with business objectives to create real-world…
Added 26 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Montreal, QC
- Full-time
…also lead client engagements, aligning data initiatives with business objectives to create real-world…
Added 26 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Oakville, ON
- Full-time
…also lead client engagements, aligning data initiatives with business objectives to create real-world…
Added 26 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Halifax, NS
- Full-time
…also lead client engagements, aligning data initiatives with business objectives to create real-world…
Added 26 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Ottawa, ON
- Full-time
…also lead client engagements, aligning data initiatives with business objectives to create real-world…
Added 26 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
AB · Edmonton, AB
- Full-time
…also lead client engagements, aligning data initiatives with business objectives to create real-world…
Added 26 mins ago
BC
Senior Data Engineer (Databricks Focused)
BDO Canada
Vancouver, BC
- Full-time
…also lead client engagements, aligning data initiatives with business objectives to create real-world…
Added 40 mins ago
SF
Associate Vice-President, Administration
St. Francis Xavier University
Antigonish, NS
- Full-time
…Arts, Science, and Education; the Gerald Schwartz School of Business; the Rankin School of Nursing; and the Coady Institute. Home to approximately 5,000 students, 250 faculty members, and…
Added 41 mins ago
CC
Corporate Debt Advisor
Crete Capital Inc.
Winnipeg, MB
- Full-time
Crete Capital – Senior Associate/AVP – Winnipeg, MB – Commercial Mortgage/Corporate Debt
Added 55 mins ago
SI
Wireless Sales Supervisor
Staples Inc.
Vancouver, BC
- Full-time
…experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the…
Added 55 mins ago
S
Seasonal Associate
Sephora
ON · Sarnia-Clearwater, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 55 mins ago
IF
Associate Director, Organic Growth, Content & Social Media
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…the contribution of organic channels to the organization’s business…
Added 56 mins ago
SC
Talent Acquisition Coordinator
Staples Canada
Richmond Hill, ON
- $47,800 to $59,750 USD / year
- Full-time
Effective use of business systems such as Outlook, Word, Excel and Power Point
Added 56 mins ago
SC
District Manager
Staples Canada
Saskatoon, SK
- $93,400 to $116,750 USD / year
- Full-time
As the District Manager, you will play a leadership role in the successful introduction and establishment of our business operations in the district. You will maintain and improve on our…

CAA Club Group

Supervisor Travel Call Centre

Thornhill, ON, L3T 7P9, Canada

Apply About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travel is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do:

Provide direction to the team to ensure they meet and exceed performance expectations
Provide ongoing feedback to Associates regarding accountabilities, performance and quality
Identify development opportunities of the team and actively execute development plans
Deal with escalated customer issues empathetically and quickly, always looking for resolution and leading by example
Act as a Subject Matter Expert on CAA Travel products, services, and systems the team uses
Ensures that team is following compliance, regulatory standards, and policies
Support changes to operation and strategic initiatives through team engagement
Participate in projects as required

Who You Are:

Post secondary diploma/degree or equivalent combination of education and work experience. Travel diploma preferred.
2-5 years’ experience in the Travel Industry
1-2 years call center leadership experience, preferably in the Travel industry
Familiarity of Travel technical systems – IE: Sabre
Strong analytical skills with a high attention to detail

Available to work within the Travel Call Centre operating hours:

Monday – Friday 8:30am - 8:00pm

Saturday – Sunday 9:00am - 4:30 pm

Please note internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

Lead and develop the Travel Call Centre team by setting performance expectations, providing feedback, and executing development plans. Resolve escalated customer issues, serve as a subject matter expert on CAA Travel products and systems, and support compliance, operational changes, and strategic initiatives.

Requirements

A post-secondary diploma or degree, or equivalent education and experience, is required; a travel diploma is preferred. Candidates should have 2–5 years of travel industry experience, 1–2 years of call centre leadership experience (preferably in travel), familiarity with travel systems such as Sabre, and strong analytical skills and attention to detail.

Skills

Team Leadership
Performance Management
Coaching And Feedback
Associate Development
Customer Issue Resolution
Empathy
Travel Product Knowledge
Travel Services Knowledge
Travel Systems Knowledge
Compliance
Regulatory Standards
Analytical Skills
Attention To Detail
Change Management
Team Engagement
Project Participation

Benefits

Holistic Wellness Program
Education Reimbursement
Travel Incentives
Product And Service Discounts
Performance-Based Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

CAA Travel
Travel Call Centre
Call Centre Leadership
Travel Industry
Travel Diploma
Sabre
Travel Technical Systems
Team Performance
Performance Expectations
Associate Feedback
Quality
Development Plans
Escalated Customer Issues
Customer Issue Resolution
Travel Products
Travel Services
Compliance
Regulatory Standards
Operational Changes
Strategic Initiatives
Team Engagement
Analytical Skills
Attention To Detail
Project Participation

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