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Added 13 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Cold Lake, AB
- Part-time
…than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates…
Added 13 mins ago
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Senior Programmatic Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
The Associate Director, Programmatic Strategy & Activation is a pivotal leadership role responsible for owning the expansion of our Programmatic service offerings and driving forward the…
Added 13 mins ago
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Programmatic Supervisor (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
The Associate Director, Programmatic Strategy & Activation is a pivotal leadership role responsible for owning the expansion of our Programmatic service offerings and driving forward the…
Added 13 mins ago
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Associate Director, Programmatic (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
The Associate Director, Programmatic Strategy & Activation is a pivotal leadership role responsible for owning the expansion of our Programmatic service offerings and driving forward the…
Added 13 mins ago
D
Head of Programmatic (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
The Associate Director, Programmatic Strategy & Activation is a pivotal leadership role responsible for owning the expansion of our Programmatic service offerings and driving forward the…
Added 13 mins ago
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Associate Director, Liquidity & Funding Product Owner
RBC
Toronto, ON
- Full-time
Added 13 mins ago
UO
Associate Director, Corporate and Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the…
Added 28 mins ago
SI
Operations Associate
Stalwart Insurance Group
Vancouver, BC
- Full-time
We are looking for an Operations Associate to work directly with senior leadership in our Vancouver office. This role is ideal for a recent graduate who is eager to learn how a fast-growing…
Added 28 mins ago
MP
Donor Relations Coordinator
Mission Possible
Vancouver, BC
- Part-time
…homelessness, poverty, addiction, mental illness, and other barriers to employment to achieve a renewed sense of dignity and purpose through meaningful work. Through our Employment…
Added 28 mins ago
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Temporary Fashion Associate - Reitmans
RCL - Reitmans Canada Ltd/Ltée
New Glasgow, NS
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 28 mins ago
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Temporary Fashion Associate - PENN
RCL - Reitmans Canada Ltd/Ltée
Owen Sound, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 28 mins ago
OC
Spécialiste Associé.e en logistique | Associate Specialist Logistics
Organon Canada
Kirkland, QC
- Full-time
Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
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Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
LinkedIn
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 28 mins ago
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Distribution Engineer / Senior Engineer
ATCO Electric
Grande Prairie, AB
- Full-time
Build schedules for projects and identify changes to projects and associate risks with those changes. Mitigate risks where possible.
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Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour
LinkedIn
Saguenay, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 28 mins ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Canada
- Full-time
…than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates…
Added 28 mins ago
UO
Governance Specialist, University Secretariat
University of Calgary
Calgary, AB
- Full-time
Reporting to the University Secretary and Associate Vice-President (Governance) and working closely with the Assistant Secretary, the Governance Specialist's work will focus on supporting…
Added 28 mins ago
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Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour
LinkedIn
Sherbrooke, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 28 mins ago
LC
Gérant(e) de l’avant du magasin, salarié(e) – PHX temps plein jour
Loblaw Companies Limited
Laval, QC
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 28 mins ago
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Ray-Ban Retail Sales Associate - Vancouver, BC
Ray-Ban
Vancouver, BC
- Part-time
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will…
Added 28 mins ago
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Fashion Associate (Part time) - Reitmans Kingsgate Mall
RCL - Reitmans Canada Ltd/Ltée
Vancouver, BC
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 28 mins ago
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Warehouse Associate (Full Time Nights)
UNFI
Richmond, BC
- $23.25 USD / hour
- Full-time
As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:
Added 28 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
AB · Edmonton, AB
- Part-time
…than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates…
Added 28 mins ago
LV
MERCHANDISE ASSOCIATE-EN
La Vie En Rose
AB · Edmonton, AB
- Full-time
…than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates…
Added 28 mins ago
T
Customer Experience Associate - Chipman Hill
TD
Saint John, NB
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…

CAA Club Group

Supervisor Travel Call Centre

Thornhill, ON, L3T 7P9, Canada

Apply About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travel is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do:

Provide direction to the team to ensure they meet and exceed performance expectations
Provide ongoing feedback to Associates regarding accountabilities, performance and quality
Identify development opportunities of the team and actively execute development plans
Deal with escalated customer issues empathetically and quickly, always looking for resolution and leading by example
Act as a Subject Matter Expert on CAA Travel products, services, and systems the team uses
Ensures that team is following compliance, regulatory standards, and policies
Support changes to operation and strategic initiatives through team engagement
Participate in projects as required

Who You Are:

Post secondary diploma/degree or equivalent combination of education and work experience. Travel diploma preferred.
2-5 years’ experience in the Travel Industry
1-2 years call center leadership experience, preferably in the Travel industry
Familiarity of Travel technical systems – IE: Sabre
Strong analytical skills with a high attention to detail

Available to work within the Travel Call Centre operating hours:

Monday – Friday 8:30am - 8:00pm

Saturday – Sunday 9:00am - 4:30 pm

Please note internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

Lead and develop the Travel Call Centre team by setting performance expectations, providing feedback, and executing development plans. Resolve escalated customer issues, serve as a subject matter expert on CAA Travel products and systems, and support compliance, operational changes, and strategic initiatives.

Requirements

A post-secondary diploma or degree, or equivalent education and experience, is required; a travel diploma is preferred. Candidates should have 2–5 years of travel industry experience, 1–2 years of call centre leadership experience (preferably in travel), familiarity with travel systems such as Sabre, and strong analytical skills and attention to detail.

Skills

Team Leadership
Performance Management
Coaching And Feedback
Associate Development
Customer Issue Resolution
Empathy
Travel Product Knowledge
Travel Services Knowledge
Travel Systems Knowledge
Compliance
Regulatory Standards
Analytical Skills
Attention To Detail
Change Management
Team Engagement
Project Participation

Benefits

Holistic Wellness Program
Education Reimbursement
Travel Incentives
Product And Service Discounts
Performance-Based Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

CAA Travel
Travel Call Centre
Call Centre Leadership
Travel Industry
Travel Diploma
Sabre
Travel Technical Systems
Team Performance
Performance Expectations
Associate Feedback
Quality
Development Plans
Escalated Customer Issues
Customer Issue Resolution
Travel Products
Travel Services
Compliance
Regulatory Standards
Operational Changes
Strategic Initiatives
Team Engagement
Analytical Skills
Attention To Detail
Project Participation

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