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Added 2 mins ago
BE
Mechanic Shop Unlicensed
Battlefield Equipment Rentals
Brampton, ON
- Full-time
…team-oriented environment and takes pride in quality workmanship and customer service, we’d love to hear from you. As a key member of the Service team, the Mechanic Shop Unlicensed plays a…
Added 2 mins ago
BE
Small Engines Technician
Battlefield Equipment Rentals
Concord, ON
- Full-time
…its people, we want to hear from you. As a key member of the Service team, the Small Engines Technician plays a vital role in keeping our rental fleet and customer equipment operating…
Added 2 mins ago
BE
Preventative Maintenance Technician Level 2
Battlefield Equipment Rentals
Toronto, ON
- Full-time
…its people, we want to hear from you. As a key member of the Service team, the Preventative Maintenance Technician Level 2 plays a vital role in keeping our rental fleet and customer…
Added 2 mins ago
BE
Small Engines Technician
Battlefield Equipment Rentals
ON · Mississauga, ON
- Full-time
…its people, we want to hear from you. As a key member of the Service team, the Small Engines Technician plays a vital role in keeping our rental fleet and customer equipment operating…
Added 2 mins ago
BE
Mechanic - Shop Foreman
Battlefield Equipment Rentals
ON · Mississauga, ON
- Full-time
…mechanics, we want to hear from you. As a key member of the Service team, the Mechanic Shop Foreman plays a vital role in keeping our rental fleet and customer equipment operating safely,…
Added 16 mins ago
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Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 16 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 16 mins ago
IG
Contact Centre Automation Test Engineer
Insight Global
Toronto, ON
- $45 to $51 CAD / hour
- Contract
Strong communication skills with both technical and business stakeholders
Added 16 mins ago
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Service Technician
Motion
Sudbury, ON · Lively, ON
- Full-time
Assist customers by answering specific technical questions to help the customer understand the work to be done.
Added 17 mins ago
WM
Industrial Maintenance Technician/Millwright, Day Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 17 mins ago
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Warehouse Associate
EECOL
Calgary, AB
- Full-time
Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60…
Added 17 mins ago
T
Area Service Technician
TLD
Dorval, QC
- Full-time
TLD is seeking an experienced Area Service Technician (AST) to support our customers throughout the Montreal region and surrounding areas. The AST serves as the face of TLD, providing…
Added 17 mins ago
Student Accounts Officer
University of Guelph
Guelph, ON
…requirements. The role works closely with internal stakeholders, technical teams, external service providers, students, and families to support effective financial operations, exceptional…
Added 17 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Collaborate with product owners, architects, technical teams and business stakeholders to understand observability needs, drive adoption and translate requirements into service capabilities.
Added 17 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Collaborate with product owners, architects, technical teams and business stakeholders to understand observability needs, drive adoption and translate requirements into service capabilities.
Added 17 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Collaborate with product owners, architects, technical teams and business stakeholders to understand observability needs, drive adoption and translate requirements into service capabilities.
Added 17 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Collaborate with product owners, architects, technical teams and business stakeholders to understand observability needs, drive adoption and translate requirements into service capabilities.
Added 17 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Collaborate with product owners, architects, technical teams and business stakeholders to understand observability needs, drive adoption and translate requirements into service capabilities.
Added 17 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Collaborate with product owners, architects, technical teams and business stakeholders to understand observability needs, drive adoption and translate requirements into service capabilities.
Added 17 mins ago
Agriculture Equipment Mechanic
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Our technicians are the heart of our service department and play a vital role in keeping farmers going. Using our advanced diagnostic software you will inspect, diagnose and repair our…
Added 17 mins ago
National Accounts Financial Consultant
Scotiabank
Ottawa, ON
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 17 mins ago
Customer Experience Associate - Windfields (15 hours/week)
Scotiabank
Oshawa, ON
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 17 mins ago
Investment & Personal Banking Specialist - Cote Des Neiges
Scotiabank
Montréal-Ouest, QC
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 17 mins ago
Analyst, Corporate Access, Global Banking and Markets - Toronto
Scotiabank
Toronto, ON
Ensure a high level of service and professionalism across all client interactions
Added 17 mins ago
OC
Engineering Co-op (Winter 2027)
OSCO Construction Group
Saint John, NB
- Full-time
…most respected steel suppliers on the Eastern Seaboard. Our customer base has extended from the Atlantic Provinces to the New England states, and other offshore export…

CAA Club Group

Supervisor Travel Call Centre

Thornhill, ON, L3T 7P9, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travel is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do:

Provide direction to the team to ensure they meet and exceed performance expectations
Provide ongoing feedback to Associates regarding accountabilities, performance and quality
Identify development opportunities of the team and actively execute development plans
Deal with escalated customer issues empathetically and quickly, always looking for resolution and leading by example
Act as a Subject Matter Expert on CAA Travel products, services, and systems the team uses
Ensures that team is following compliance, regulatory standards, and policies
Support changes to operation and strategic initiatives through team engagement
Participate in projects as required

Who You Are:

Post secondary diploma/degree or equivalent combination of education and work experience. Travel diploma preferred.
2-5 years’ experience in the Travel Industry
1-2 years call center leadership experience, preferably in the Travel industry
Familiarity of Travel technical systems – IE: Sabre
Strong analytical skills with a high attention to detail

Available to work within the Travel Call Centre operating hours:

Monday – Friday 8:30am - 8:00pm

Saturday – Sunday 9:00am - 4:30 pm

Please note internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

Lead and develop the Travel Call Centre team by setting performance expectations, providing feedback, and executing development plans. Resolve escalated customer issues, serve as a subject matter expert on CAA Travel products and systems, and support compliance, operational changes, and strategic initiatives.

Requirements

A post-secondary diploma or degree, or equivalent education and experience, is required; a travel diploma is preferred. Candidates should have 2–5 years of travel industry experience, 1–2 years of call centre leadership experience (preferably in travel), familiarity with travel systems such as Sabre, and strong analytical skills and attention to detail.

Skills

Team Leadership
Performance Management
Coaching And Feedback
Associate Development
Customer Issue Resolution
Empathy
Travel Product Knowledge
Travel Services Knowledge
Travel Systems Knowledge
Compliance
Regulatory Standards
Analytical Skills
Attention To Detail
Change Management
Team Engagement
Project Participation

Benefits

Holistic Wellness Program
Education Reimbursement
Travel Incentives
Product And Service Discounts
Performance-Based Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

CAA Travel
Travel Call Centre
Call Centre Leadership
Travel Industry
Travel Diploma
Sabre
Travel Technical Systems
Team Performance
Performance Expectations
Associate Feedback
Quality
Development Plans
Escalated Customer Issues
Customer Issue Resolution
Travel Products
Travel Services
Compliance
Regulatory Standards
Operational Changes
Strategic Initiatives
Team Engagement
Analytical Skills
Attention To Detail
Project Participation

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