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Added 19 mins ago
CG
Associate Coordinator, People & Culture at Assiniboine Park
Compass Group Canada
Winnipeg, MB
- $22 CAD / hour
- Part-time
…tracking, and day-to-day HR coordination while ensuring accuracy, compliance, and a positive employee…
Added 19 mins ago
NB
Technology Associate
National Bank of Canada
Winnipeg, MB
- Full-time
A career as an Associate at National Bank is a role where your systems thinking, attention to detail, and interest in finance can have a direct impact on clients and advisors. In this role,…
Added 19 mins ago
CG
Food Service Associate
Compass Group Canada
Winnipeg, MB
- $16.5 CAD / hour
- Part-time
Assure compliance with all sanitation and safety requirements.
Added 19 mins ago
CG
Food Service Associate Full Time Temp
Compass Group Canada
St. John's, NL
- $16.35 CAD / hour
- Full-time
Assure compliance with all sanitation and safety requirements.
Added 19 mins ago
CG
Guest Service Associate, Part Time
Compass Group Canada
Montreal, QC
- Part-time
The Support Associate is responsible for completing daily operational tasks across assigned floors or building locations.
Added 19 mins ago
CG
Catering Associate, Part Time
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- $19.8 CAD / hour
- Part-time
As a Catering Associate, you will support the Chef and catering team with food preparation, room and table set-ups, and customer service. You will assist with plated and buffet-style…
Added 19 mins ago
CG
Chef Manager
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Ensure the unit has strict compliance with the Compass Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Added 19 mins ago
CG
Operations Supervisor - Production and Special Projects
Compass Group Canada
Vancouver, BC
- Full-time
Update and follow up with associate online training completion on 24/7 targeting 90%.
Added 19 mins ago
CG
Food Prep Associate Full Time
Compass Group Canada
Calgary, AB
- $17 CAD / hour
- Full-time
Assure compliance with all sanitation and safety requirements.
Added 19 mins ago
BR
Assistant Manager - Out Collection EIA
Banana Republic
AB · Edmonton, AB
- Full-time
Recruit, hire and develop highly productive Brand Associate and Expert teams.
Added 19 mins ago
CG
Tim Hortons Supervisor, Full Time
Compass Group Canada
Calgary, AB
- $17 CAD / hour
- Full-time
Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Added 19 mins ago
CG
Sous-Chef, Bell Center
Compass Group Canada
Montreal, QC
- Full-time
Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Added 19 mins ago
CG
Concessions Manager (Rogers Place)
Compass Group Canada
AB · Edmonton, AB
- Full-time
…the perks and incentives offered as a Compass Group Canada associate, this position is eligible for a Playoff bonus program and an annual KPI Incentive bonus program, as well as heated…
Added 19 mins ago
CG
Chef
Compass Group Canada
Calgary, AB
- Full-time
Assist in production, hiring, employee training, staff scheduling, associate supervising, as well as addressing and resolving employee relation issues.
Added 19 mins ago
CG
Chef Manager
Compass Group Canada
Saint-Lambert, QC · St-Lambert, QC
- Full-time
Ensure the unit has strict compliance with the Compass Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Added 34 mins ago
W
(CAN) Meat Associate
Walmart
St. Catharines, ON
- Part-time
Working as a Meat Associate at Walmart Canada is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding customer service by living…
Added 49 mins ago
NB
Associate Regional Manager
National Bank of Canada
Brossard, QC
- Full-time
At National Bank Financial – Wealth Management, your role as Associate Regional Manager for Montreal’s South Shore gives you the opportunity to provide hands-on leadership to Wealth…
Added 49 mins ago
R
Associate Director, Liquidity & Funding Product Owner
RBC
Toronto, ON
- Full-time
Translate business goals into roadmaps, ensuring alignment with regulatory compliance, operational excellence, and global cash/collateral optimization.
Added 1 hour ago
RB
Associate Director, Liquidity & Funding Product Owner
Royal Bank of Canada
Toronto, ON
- Full-time
Translate business goals into roadmaps, ensuring alignment with regulatory compliance, operational excellence, and global cash/collateral optimization.
Added 1 hour ago
H
Harveys - Overnight - Cashier/Garnisher
Harvey's
Toronto, ON · Etobicoke, ON
- Full-time
…and every time. We genuinely care about each Guest and every…
Added 2 hours ago
W
(CAN) Food & Consumables Team Associate
Walmart
Carleton Place, ON
- Part-time
A Food and Consumables Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the food and consumables area, and assists…
Added 2 hours ago
W
(CAN) Associé, équipe de produits santé-beauté
Walmart
Longueuil, QC
- Part-time
8. Located in Cosmetics and Health and Beauty departments, the Associate provides awareness to Customers that a specified Cosmetic presence is available for guidance and direction.
Added 2 hours ago
W
Consumables Associate
Walmart
Saskatoon, SK
- Part-time
Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service champion that contributes…
Added 2 hours ago
W
(CAN) Produce Stocker
Walmart
Surrey, BC
- Part-time
Follows food safety, sanitation, and cold chain procedures, including temperature checks, thermometer use, proper food handling, and compliance with sell by and expiration dates.
Added 2 hours ago
W
(CAN) General Merchandise Associate (Overnight)
Walmart
Delta, BC
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…

CAA Club Group

Team Advisor - Travel Call Centre

Thornhill, ON, L3T 7P9, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travel is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do:

Provide support to Travel, Travel Admin & Corporate Associates including, technical, customer, supplier & administrative assistance as required & support with handling overcall of calls
Handle schedule, vacation, and any time off for the team & liaise with WFM
Audit Associate files and calls to ensure that regulatory and compliance processes are followed including identifying areas of opportunity for training and development for the Travel Associates
Real time monitoring of queues and report on call stats, analysis and any trends to initiate business process improvements
Support with onboarding new hires
Support Supervisors with team performance and provide coaching to agents when required for training and improved performance
Resolve accounting issues with agent files & manage queues that require customer contact for any schedule changes
Handle escalations and provide resolutions to complex situations
Performs other job-related duties as assigned.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:

Flexibility to work a variety of shifts including evenings and weekends
Post Secondary education preferred
Minimum two years of travel industry experience
Previous call centre experience preferred
Strong time management and organization skills
Strong computer skills including knowledge of ClientLinq & TST

Please note internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Support travel and corporate associates with customer, supplier, technical, and administrative needs, while managing schedules, queues, escalations, and accounting issues. Audit calls and files, monitor performance and trends, assist with onboarding, and coach associates to improve compliance and service.

Requirements

At least two years of travel industry experience is required, with call centre experience preferred; post-secondary education is preferred. Candidates should have strong time-management, organizational, and computer skills, including knowledge of ClientLinq and TST, and be flexible to work evenings and weekends.

Skills

Travel Industry Experience
Call Centre Support
Customer Service
Supplier Support
Administrative Support
Schedule Management
Workforce Management Coordination
Compliance Auditing
Queue Monitoring
Call Statistics Analysis
Process Improvement
Onboarding
Coaching
Performance Management
Escalation Resolution
ClientLinq And TST

Benefits

Holistic Wellness Program
Education Reimbursement
Travel Incentives
Product And Service Discounts
Performance-Based Pay
Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Travel
Call Centre
Customer Service
Travel Administration
Corporate Associates
ClientLinq
TST
Workforce Management
Scheduling
Vacation Management
Compliance
File Auditing
Call Auditing
Queue Monitoring
Call Statistics
Trend Analysis
Business Process Improvement
Onboarding
Coaching
Performance Management
Accounting Issues
Escalation Management
Training And Development
Supplier Support

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