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Added 3 mins ago
R
Customer Service Representative
RahrBSG
New Westminster, BC · Guelph, ON
- Full-time
Engage in regular training and self-development to continuously improve professional skills, product, company, and industry knowledge.
Added 3 mins ago
Territory Account Executive -North York/North Toronto
Toast
Toronto, ON
…provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who…
Added 3 mins ago
LA
Delivery Driver
Lordco Auto Parts
Fernie, BC
- From $18.25 CAD / hour
- Full-time
Review the part numbers listed on the invoices and compare them with the actual product numbers to ensure that they match
Added 3 mins ago
Proposals and Marketing Manager
PCL Construction
Montreal, QC
Sets the proposal vision and ensures the final proposal product achieves the district’s strategic pursuit objectives and is fully responsive to the client’s needs.
Added 3 mins ago
GM
Customer Service Sales
Gypsum Management and Supply
Saanichton, BC
- Full-time
The primary function of Customer Service - Sales is to provide product knowledge on building materials to new and existing customers. The shifts will be Thursday - Monday and the wage range…
Added 3 mins ago
Internal Communication Systems Team Lead
L3Harris Technologies
Ottawa, ON
…systems architecture and modeling, engineering change management, product life-cycle management,…
Added 3 mins ago
Lead - Systems Engineering
L3Harris Technologies
ON · Waterdown, ON
Work collaboratively with Software Engineering to design, test and document new product features and ensure traceability to top level requirements
Added 3 mins ago
CNC Optical Technician (Weekend Shift)
L3Harris Technologies
Toronto, ON
Investigate and resolve faults by collaborating with senior technicians and engineers, contributing to continuous product development and process improvement
Added 3 mins ago
R
Manager, Distribution Centre Productivity - East (hybrid - Boucherville)
RONA
Boucherville, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 3 mins ago
JI
Security & Compliance Analyst | Analyste en sécurité et conformité
Jesta I.S.
Montreal, QC
- Full-time
…such as Microsoft Security Copilot or equivalent (specific product experience not…
Added 3 mins ago
M
Senior Design Engineer - Dampers
Multimatic
Markham, ON
- Full-time
…develop new suspension damper products and support existing product lines which use Multimatic’s race-proven DSSV technology. This role takes responsibility to develop dampers from concept…
Added 3 mins ago
LT
Junior Product Manager
Lorex Technology
Markham, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to the Lead Product Manager, the Jr. Product Manager supports the development, launch, and lifecycle management of Lorex hardware and smart security products. The role serves as a…
Added 3 mins ago
SC
District Manager
Staples Canada
Saskatoon, SK
- $93,400 to $116,750 USD / year
- Full-time
Identify cultural differences and nuances and recommend adjustments regarding marketing, advertising, packaging, new product and presentation issues.
Added 3 mins ago
MI
Senior Backend Engineer, Integrations
Movable Ink
Toronto, ON
- Full-time
We are looking for a Senior Software Developer to be a part of the development team that works on building and maintaining integrations between our systems and third party APIs. This team…
Added 3 mins ago
CC
Corporate Debt Advisor
Crete Capital Inc.
Saskatoon, SK
- Full-time
Develop and maintain strong working relationships with new and existing capital partners in efforts to strengthen the capital placement product and become the capital advisor of choice.
Added 3 mins ago
HG
Senior/Executive Underwriter, Property
HDI Global SE
Toronto, ON
- Full-time
Represent the Property product line in the market; partner across functions to refine underwriting practices; and share knowledge internally to support continuous improvement and…
Added 18 mins ago
W
Parts Representative -Heavy Duty
Wajax
AB · Rocky View County, AB
- Full-time
Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods
Added 18 mins ago
SI
Painter (Nights)
Stream-Flo Industries
Edmonton, AB
- Full-time
…innovative designs and top quality products. Through continued product line development, the Stream-Flo Group has grown to be one of the largest manufacturers of our kind, offering our…
Added 18 mins ago
AC
Member Service Representative I (Full-Time, 18 Month Term) St. Mary's
Access Credit Union
Winnipeg, MB · St. Mary's Branch
- Full-time
Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union’s products and services.
Added 18 mins ago
S
Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
…involve project management, strategic planning, sales support, product design, service application, logistics, and…
Added 18 mins ago
BM
Sr Warehouse Associate
Baylis Medical Technologies
ON · Mississauga, ON
- Full-time
Work closely with the Inventory and Warehouse Analyst to help maintain sufficient product levels and minimize customer back orders
Added 18 mins ago
SI
HACCP Technician
Saputo Inc.
Calgary, AB · Mississauga, ON · Riverway
- Full-time
Support plant projects, new product development, product modifications, and continuous improvement initiatives by assisting with food safety assessments, HACCP reviews, document updates,…
Added 18 mins ago
M
Fraud Lead
Midnite
Remote, Canada
- Full-time
- Remote
We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today.
Added 18 mins ago
F
Senior / Staff Engineer, Applied AI (Float Intelligence)
Float
Remote, Canada
- Full-time
- Remote
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share…
Added 18 mins ago
SC
Financial Service Representative Development
StellerVista Credit Union
Castlegar, BC
- Full-time
…Initiate needs-based referrals to staff specialists to meet member product and service needs. Plus, Processing loan applications using ProLender and conducts related credit and security…

CAA Club Group

Team Advisor - Travel Call Centre

Thornhill, ON, L3T 7P9, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travel is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do:

Provide support to Travel, Travel Admin & Corporate Associates including, technical, customer, supplier & administrative assistance as required & support with handling overcall of calls
Handle schedule, vacation, and any time off for the team & liaise with WFM
Audit Associate files and calls to ensure that regulatory and compliance processes are followed including identifying areas of opportunity for training and development for the Travel Associates
Real time monitoring of queues and report on call stats, analysis and any trends to initiate business process improvements
Support with onboarding new hires
Support Supervisors with team performance and provide coaching to agents when required for training and improved performance
Resolve accounting issues with agent files & manage queues that require customer contact for any schedule changes
Handle escalations and provide resolutions to complex situations
Performs other job-related duties as assigned.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:

Flexibility to work a variety of shifts including evenings and weekends
Post Secondary education preferred
Minimum two years of travel industry experience
Previous call centre experience preferred
Strong time management and organization skills
Strong computer skills including knowledge of ClientLinq & TST

Please note internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Support travel and corporate associates with customer, supplier, technical, and administrative needs, while managing schedules, queues, escalations, and accounting issues. Audit calls and files, monitor performance and trends, assist with onboarding, and coach associates to improve compliance and service.

Requirements

At least two years of travel industry experience is required, with call centre experience preferred; post-secondary education is preferred. Candidates should have strong time-management, organizational, and computer skills, including knowledge of ClientLinq and TST, and be flexible to work evenings and weekends.

Skills

Travel Industry Experience
Call Centre Support
Customer Service
Supplier Support
Administrative Support
Schedule Management
Workforce Management Coordination
Compliance Auditing
Queue Monitoring
Call Statistics Analysis
Process Improvement
Onboarding
Coaching
Performance Management
Escalation Resolution
ClientLinq And TST

Benefits

Holistic Wellness Program
Education Reimbursement
Travel Incentives
Product And Service Discounts
Performance-Based Pay
Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Travel
Call Centre
Customer Service
Travel Administration
Corporate Associates
ClientLinq
TST
Workforce Management
Scheduling
Vacation Management
Compliance
File Auditing
Call Auditing
Queue Monitoring
Call Statistics
Trend Analysis
Business Process Improvement
Onboarding
Coaching
Performance Management
Accounting Issues
Escalation Management
Training And Development
Supplier Support

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