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Added 8 mins ago
HB
Platform Engineer - $250,000+ bonus! (Fintech)
Hunter Bond
Montreal, QC
- Full-time
…improving operational efficiency, building CI/CD pipelines and self-service workflows, and making life better for developers and…
Added 8 mins ago
FA
Sales Coordinator
Flair Airlines
Toronto, ON
- Full-time
Minimum of 2 -4 years of experience in sales coordination, sales administration, account support, customer service, or a related role.
Added 8 mins ago
PH
Clinic Support Assistant
Providence Healthcare
Vancouver, BC
- Other
Ability to maintain effective working relationships with employees, clients/patients, other service providers and the general public.
Added 8 mins ago
RS
Overnight Dispatcher
Ryder Supply Chain Solutions
Sherwood Park, AB
- Full-time
One (1) year or more Experience in a customer service environment required
Added 8 mins ago
SI
Construction & Facilities Coordinator
Service Inspired Restaurants
Oakville, ON
- Other
At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for…
Added 8 mins ago
CC
Retail Shift Leader
Canna Cabana
Mississauga, ON · Tomken, Mississauga, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 8 mins ago
R
Senior Relationship Manager, Commercial Financial Services
RBC
Ottawa, ON
- Full-time
…acumen, portfolio management expertise, and knack for client service, sets the stage for…
Added 8 mins ago
R
Team Operations Lead
RBC
Vernon, BC
- Full-time
…contact as per the portfolio manager’s business plan, client service plan, and review…
Added 8 mins ago
C
Production Manager - CWT Kitchener
Carlisle
Kitchener, ON
- Full-time
Work closely with Customer Service, Logistics, and Supply Chain teams to align production and shipment commitments.
Added 8 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Collingwood, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 8 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Whitby, ON
- Up to $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 8 mins ago
FB
Assistant Department Manager - GTA East
Farm Boy Inc.
Barrie, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 8 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Brantford, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 8 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Hamilton, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 8 mins ago
Pharmacy Assistant Manager Relief
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
ON
…excellence in the areas of patient-centered care, customer service, workflow efficiencies, and professional clinical services (disease state management, medication reviews and adherence,…
Added 8 mins ago
Duty Manager
Northland Properties
Richmond, BC
We are seeking a dynamic Manager on Duty to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics…
Added 8 mins ago
Manager of Transportation Regulation Enforcement
Department of Government Services
St. John's, NL
…legislation; leads policy development, program delivery, system administration, and technical reporting; and provides strategic advice on regulatory and road safety…
Added 23 mins ago
PA
Customer Service Representative
PAL Airlines
Happy Valley-Goose Bay, NL
- Full-time
…performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you…
Added 23 mins ago
DW
Glazier Helper
Durabuilt Windows & Doors
Calgary, AB
- Full-time
Work with Service Technicians to repair exterior doors and PVC windows. Glaze seal units. You ensure service is completed as required on schedule.
Added 23 mins ago
WM
IBM i Systems Admin
Windsor Machine Group
Canada
- Full-time
We are seeking an experienced IBM i professional to take ownership of the administration, reliability, maintenance, and technical evolution of our IBM Power environment supporting Epicor…
Added 23 mins ago
AS
Openshift Engineer
Apex Systems
Toronto, ON
- $50 to $60 USD / hour
- Full-time
…team. This is a hands-on production support role focused on the administration, stability, scalability, and ongoing modernization of a large Red Hat OpenShift and Kubernetes…
Added 23 mins ago
B
Property Manager
BGIS
Regina, SK
- Full-time
…removal, etc. The Property Manager handles tenant complaints and service requests, and preventative maintenance. The Property Manager assists in the preparation of the annual budget,…
Added 23 mins ago
B
Bilingual Lease Analyst (FR/ENG)
BGIS
Toronto, ON
- Full-time
Ensures the integrity of the lease administration database (RealLease) through ensuring all property and Landlord information is up to date and accurate
Added 23 mins ago
B
General Repair Technician II
BGIS
Ottawa, ON
- Full-time
Responds to routine service requests and performs preventative and corrective maintenance.
Added 23 mins ago
DC
UNIX Midrange Support
Dasro Consulting Inc.
Regina, SK
- Contract
The UNIX Midrange Support provides for the day-to-day administration, management, and support of the UNIX environment.

CAA Club Group

Team Advisor - Travel Call Centre

Thornhill, ON, L3T 7P9, Canada

Apply About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travel is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do:

Provide support to Travel, Travel Admin & Corporate Associates including, technical, customer, supplier & administrative assistance as required & support with handling overcall of calls
Handle schedule, vacation, and any time off for the team & liaise with WFM
Audit Associate files and calls to ensure that regulatory and compliance processes are followed including identifying areas of opportunity for training and development for the Travel Associates
Real time monitoring of queues and report on call stats, analysis and any trends to initiate business process improvements
Support with onboarding new hires
Support Supervisors with team performance and provide coaching to agents when required for training and improved performance
Resolve accounting issues with agent files & manage queues that require customer contact for any schedule changes
Handle escalations and provide resolutions to complex situations
Performs other job-related duties as assigned.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:

Flexibility to work a variety of shifts including evenings and weekends
Post Secondary education preferred
Minimum two years of travel industry experience
Previous call centre experience preferred
Strong time management and organization skills
Strong computer skills including knowledge of ClientLinq & TST

Please note internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Support travel and corporate associates with customer, supplier, technical, and administrative needs, while managing schedules, queues, escalations, and accounting issues. Audit calls and files, monitor performance and trends, assist with onboarding, and coach associates to improve compliance and service.

Requirements

At least two years of travel industry experience is required, with call centre experience preferred; post-secondary education is preferred. Candidates should have strong time-management, organizational, and computer skills, including knowledge of ClientLinq and TST, and be flexible to work evenings and weekends.

Skills

Travel Industry Experience
Call Centre Support
Customer Service
Supplier Support
Administrative Support
Schedule Management
Workforce Management Coordination
Compliance Auditing
Queue Monitoring
Call Statistics Analysis
Process Improvement
Onboarding
Coaching
Performance Management
Escalation Resolution
ClientLinq And TST

Benefits

Holistic Wellness Program
Education Reimbursement
Travel Incentives
Product And Service Discounts
Performance-Based Pay
Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Travel
Call Centre
Customer Service
Travel Administration
Corporate Associates
ClientLinq
TST
Workforce Management
Scheduling
Vacation Management
Compliance
File Auditing
Call Auditing
Queue Monitoring
Call Statistics
Trend Analysis
Business Process Improvement
Onboarding
Coaching
Performance Management
Accounting Issues
Escalation Management
Training And Development
Supplier Support

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