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Added 10 mins ago
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Personal Banking Associate
BMO
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 10 mins ago
Retail Store Ambassador
Cozey
Vancouver, BC
We are looking for a dynamic and experience focused part-time (25-30 hours/week) Retail Ambassador to join the rapidly expanding Cozey team. As a Retail Associate, you will be responsible…
Added 10 mins ago
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Industrial Engineering Manager
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $89,208 to $135,086.4 CAD / year
- Full-time
Develop labour allocation strategies that balance customer experience, operational execution, and financial objectives.
Added 10 mins ago
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Retail Customer Service and Operations Coordinator Full Time
The TJX Companies, Inc.
Prince Albert, SK
- Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Added 10 mins ago
TT
Retail Customer Service and Operations Coordinator Full Time HomeSense-15Woodlawn, Guelph
The TJX Companies, Inc.
Guelph, ON
- Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Added 10 mins ago
TT
Retail Visual Merchandise Coordinator Full Time
The TJX Companies, Inc.
Prince Albert, SK
- Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Added 10 mins ago
TT
Retail Store Coordinator Full Time Winners - Summerside
The TJX Companies, Inc.
Summerside, PE
- Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Added 10 mins ago
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Sales Associate
Staples Inc.
Kawartha Lakes, ON · Lindsay, ON
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
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Wireless Sales Consultant (Full-time)
Staples Inc.
Victoriaville, QC
- Full-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 25 mins ago
ASSOCIATE SCIENTIST I - AGS
DiaSorin
Toronto, ON
Associate's Degree Community College 2-year diploma (technical) in biochemistry, biology, molecular biology, or a related scientific field combined with at least 2 years’ laboratory work…
Added 25 mins ago
Sales Associate
EssilorLuxottica Group
Brampton, ON
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales…
Added 25 mins ago
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Customer Experience Associate, Casual Part time, Westgate Plaza, Saskatoon
Scotiabank
Saskatoon, SK
- Part-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 25 mins ago
OR
Bilingual Wireless Sales Associate - Grand Falls
OSL Retail Services Inc
Grand Falls, NB
- Other
Experience: Sales, customer service, retail, or marketing experience are an asset.
Added 25 mins ago
OR
Wireless Sales Associate - Digby
OSL Retail Services Inc
Digby, NS
- Other
Experience: Sales, customer service, retail, or marketing experience are an asset.
Added 25 mins ago
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Sales Associate
RONA
Grande Prairie, AB
- Full-time
Greet customers warmly and ensure an excellent customer experience
Added 25 mins ago
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Yard Associate
RONA
Lloydminster, AB
- Full-time
…good shape! Your skills and commitment will ensure a quality customer experience and a safe, organized work…
Added 40 mins ago
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Étudiant(e) en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Longueuil, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 40 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Deer Lake, NL
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 40 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Chatham-Kent, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 40 mins ago
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Caissier(ère), rémunéré(e) à l’heure syndiqué(e) – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Gatineau, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 40 mins ago
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Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
…you passionate about vehicles and delivering an exceptional customer experience? If so, we’d love to meet…
Added 40 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 40 mins ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 40 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
London, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 40 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

CAA Club Group

Total Loss Adjuster

Thornhill, ON, L3T 7P9, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 1-5 years prior claims handling experience coupled with 2-3 years customer service experience
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

Manage the end-to-end claims lifecycle for automobile and third-party automobile claims, with a specialized focus on total loss, fire, and theft claims.
Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third party claimants, adjusters and vendors
Evaluate liability, salvage and subrogation exposure and potential
Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
Maintain adequate reserves based on exposure and authority level

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

What You Have

Post-secondary education completion
1-5 years prior claims handling experience coupled with 2-3 years customer service experience
Completion of, or active pursuit of, a Chartered Insurance Professional (CIP) designation is considered a strong asset
Excellent communication skills both written and oral
Excellent organizational skills
Superior customer service and interpersonal skills

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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More about this job

Responsibilities

Manage automobile and third-party automobile claims from initial investigation through resolution, with a focus on total loss, fire, and theft claims. Coordinate with claimants, appraisers, repair shops, adjusters, and vendors while evaluating liability, salvage, subrogation, loss type, and reserves.

Requirements

Candidates need post-secondary education, 1–5 years of claims-handling experience, and 2–3 years of customer service experience. Strong communication, organizational, customer service, and interpersonal skills are required; completion of or active pursuit of a Chartered Insurance Professional designation is an asset.

Skills

Claims Handling
Automobile Claims
Total Loss Claims
Fire And Theft Claims
Claim Investigation
Negotiation
Liability Assessment
Salvage Evaluation
Subrogation Assessment
Loss Analysis
Reserve Management
Customer Service
Written Communication
Oral Communication
Organization
Interpersonal Skills

Benefits

Holistic Wellness Program
Education Reimbursement
Travel Incentives
Product And Service Discounts
Performance-Based Pay
Recognition Programs
Defined Contribution Plan
Personal Spending Account

Visa sponsorship

Not detected in the job text

Keywords

Property And Casualty Insurance
Automobile Claims
Third-Party Claims
Total Loss
Fire Claims
Theft Claims
Claims Lifecycle
Claim Investigation
Appraisers
Body Shops
Third-Party Claimants
Vendors
Liability
Salvage
Subrogation
Loss Analysis
Reserves
Claims Handling
Customer Service
Chartered Insurance Professional
CIP

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